Jobs in the United States

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Added just now
Enterprise - Senior DevOps Engineer - Kubernetes, AWS, Python
Erias Ventures, LLC
Augusta, GA
Must have a DoD 8140 / 8570 compliance certifications (i.e
Added just now
Enterprise - DevOps Engineer - Ansible, AWS, Bash
Erias Ventures, LLC
Columbia, MD
Must have or be able to obtain DoD 8140 / 8570 compliance certifications (i.e., Security+) within 30 days of hire · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office
Added just now
Enterprise - DevOps Engineer - Ansible, AWS, Kubernetes
Erias Ventures, LLC
San Antonio, TX
Must have or be able to obtain DoD 8140 / 8570 compliance certifications (i.e., Security+) within 30 days of hire · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our San Antonio, TX office
Added just now
Enterprise - Senior DevOps Engineer - AWS, Kubernetes, Python
Erias Ventures, LLC
Ft. Belvoir, VA
Must have a DoD 8140 / 8570 compliance certifications (i.e
Added just now
Enterprise - DevOps Engineer - AWS, Terraform, Python
Erias Ventures, LLC
Ft. Belvoir, VA
Must have a DoD 8140 / 8570 compliance certifications (i.e
Added just now
Enterprise - DevOps Engineer - AWS, Git, Kubernetes
Erias Ventures, LLC
Ft. Meade, MD
…Orchestration, Configuration Management, CI/CD, Automation, Linux systems administration, Scripting in Bash and Programming in Python, AWS and a background in Big Data solutions. The DevOps…
Added just now
Enterprise - DevOps Engineer - AWS, Python, Kubernetes
Erias Ventures, LLC
Ft. Meade, MD
Must have or be able to obtain DoD 8140 / 8570 compliance certifications (i.e., Security+) within 30 days of hire
Added just now
Enterprise - Senior DevOps Engineer - Git, Kubernetes, Python
Erias Ventures, LLC
Ft. Meade, MD
Must have or be able to obtain DoD 8140 / 8570 compliance certifications (i.e., Security+) within 30 days of hire · Must be able to work in a hybrid environment, averaging 2-3 days per week on customer site in Fort Meade, MD
Added just now
Enterprise - Senior DevOps Engineer - AWS, Kubernetes, Python
Erias Ventures, LLC
San Antonio, TX
Must have or be able to obtain DoD 8140 / 8570 compliance certifications (i.e., Security+) within 30 days of hire · Must be able to work in a hybrid environment, averaging 2-3 days per week on customer site in San Antonio, TX
Added just now
Enterprise - DevOps Engineer - AWS, Ansible, Bash
Erias Ventures, LLC
San Antonio, TX
Must have or be able to obtain DoD 8140 / 8570 compliance certifications (i.e., Security+) within 30 days of hire
Added just now
Enterprise - DevOps Engineer - Kubernetes, AWS, Git
Erias Ventures, LLC
Columbia, MD
Must have a DoD 8140 / 8570 compliance certifications (i.e · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office
Added just now
Sr. Subcontracts Administrator
KBR Wyle Services, LLC
Huntsville, AL
Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
Added just now
Computer Systems Administrator / Spectrum Management Analyst
KBR Wyle Services, LLC
Melbourne, FL
KBR is seeking a Computer Systems Administrator / Spectrum Management Analyst to provide on-site support to Headquarters Space Training and Readiness Command (STARCOM) at Patrick Space…
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APS-3: Supply Technician - Property Book
KBR Services, LLC
Charleston, SC · Goose Creek, SC
KBR maintains and manages US Army prepositioned stocks at the Army Field Support Battalion - Charleston (AFSBn-CHS) land site to include all logistics and maintenance operations. The KBR…
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Software Developer (UI/UX Engineering)
KBR Wyle Services, LLC
Beavercreek, OH
Location: Hybrid (3 days in office)
Added just now
Defense Acquisition Program Management Subject Matter Expert (SME)
KBR Wyle Services, LLC
Eglin AFB, FL
…(SPO)-level acquisition, programmatic, and organizational decision support for high-priority Air Force and Joint-Service next-generation weapon acquisition programs. The position will…
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Financial Planning & Analysis (FP&A) Analyst
KBR Wyle Services, LLC
Arlington, VA · Houston, TX
…forecasting, budgeting, performance reporting, and strategic decision support. This highly visible position partners closely with finance leaders and business stakeholders to deliver…
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MCPP - SHIPBOARD SUPERVISOR (VEHICLE MAINTENANCE)
KBR Services, LLC
Jacksonville, FL · Building 118, FL · Building 1388, FL · Camp Lejeune, NC · Charleston, SC
Must hold or be able to obtain a U.S · Must possess a valid Driver’s License
Added just now
Knowledge Information Management
KBR Wyle Services, LLC
OH
- Proficient in the knowledge management discipline and its application to systems and processes
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PM Support
KBR Wyle Services, LLC
Washington, DC
KBR seeks a Program Management to provide systems analysis and technical support to the Undersecretary of the Air Force for Acquisition, Special Programs Office (SAF/AQL).
Added just now
Cyber SETA
KBR Wyle Services, LLC
Washington, DC
- Minimum of 7 years of relevant experience in program support, technical writing, cybersecurity, acquisition, systems engineering, intelligence, military operations, or a related field.
Added just now
Associate Tool and Gage Technician
KBR Services, LLC
Phoenix, AZ
…managing electronic inventory records through SAP or similar systems, as well as maintaining accurate calibration records for all gages issued, returned, or serviced by internal departments…
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Computer Engineer
KBR Wyle Services, LLC
Beavercreek, OH
KBR is seeking a Computer Engineer to support advanced communications and cyber research efforts. In this role, you will design, develop, integrate, and evaluate complex systems used to…
Added just now
Junior Computer Engineer
KBR Wyle Services, LLC
Beavercreek, OH
KBR is seeking a Junior Computer Engineer to support advanced communications and cyber research efforts. In this role, you will contribute to the design, development, integration, and…
Added just now
CM
Mid-Southwest Regional Sales Manager - Palletizer Division
COLUMBIA MACHINE INC
Remote, United States
- $87,500 to $125,000 USD / year
With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and…

Sift

Customer Solutions and Support

Remote, United States

$50,000 to $80,000 USD / year

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Job details

Pay: $50,000 to $80,000 USD / year
Experience: 1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT THE TEAM

Our Customer Support team is the front line for every Sift customer who runs into a question or a problem. We troubleshoot, triage, and resolve issues across Sift's Digital Trust & Safety products, working closely with Customer Success, Solutions Engineering, and Engineering to make sure customers get fast, accurate answers. We're the team customers remember when something goes right in a moment of frustration - and we take that responsibility seriously. We're also always looking for smarter ways to work, including using AI tools to help us respond faster and more consistently.

WHAT WE'RE LOOKING FOR

We're looking for a Customer Support Specialist who's excited to learn a complex product and build real troubleshooting skills from the ground up. You're naturally curious about how things work, patient with customers who are frustrated, and comfortable asking questions when you don't know the answer yet. With guidance from senior teammates, you'll build the product knowledge and judgment that let you solve problems independently over time.

WHAT YOU'LL DO

Responding to customer inquiries: Answer incoming support tickets and questions via our support channels, with guidance from senior Support team members on anything unfamiliar or complex.
Troubleshooting product issues: Learn to diagnose common issues in Sift's platform, using documentation and escalation paths to work through problems you haven't seen before.
Documenting and tracking cases: Keep clear, accurate records of customer issues and their resolutions in our support tools, so the next person helping that customer has full context.
Escalating appropriately: Recognize when an issue is beyond your current scope and loop in the right teammate or team, rather than guessing.
Contributing to our knowledge base: Help identify gaps in internal documentation and contribute notes or suggested edits as you learn.
Building product expertise: Develop a working understanding of Sift's product and the fraud landscape it operates in, growing your ability to solve problems independently.

WHAT WOULD MAKE YOU A STRONG FIT

Must-haves:

1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
Strong written communication skills - clear, empathetic, and precise, especially under a frustrated customer's pressure
Comfortable learning new software tools and systems quickly
Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows
A genuine curiosity about how things work, and a willingness to ask for help when you need it

Nice to have:

Bachelor's degree in a relevant field, or equivalent practical experience
Experience with support ticketing tools (e.g., Zendesk, Salesforce)
Exposure to SaaS products or basic familiarity with APIs and SQL
Interest in fraud, payments, or trust & safety

OUR TYPICAL INTERVIEW PROCESS

Recruiter conversation: 30–45 minutes with a recruiter to discuss your background and the role.
Hiring manager screen: 30–45 minutes with the hiring manager to explore your fit for the position.
Interview loop with the team: covering a customer scenario walkthrough, written communication exercise, and values & behavior.

BENEFITS AND PERKS

Competitive total compensation package
401k plan
Medical, dental and vision coverage
Flexible lifestyle wallet
Learning & development reimbursement
Flexible time off
Company Mental Health Days

Let’s build it together:

At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy

A little about us:

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com http://sift.com and follow us on LinkedIn https://www.globenewswire.com/Tracker?data=XHeK0v8NcNrEkwcDe8QxwpZeCkdQqNyKlni83U-CUmrprdKXWpVlYOAbVzwe2OmlwIUN-q4HXk4hf_dazpHx2NMM1CW_SYj740q9mxXNQI4=.

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Jobs in the United States