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Project Engineer Team Lead - Design Build
HNTB Corporation
Kansas City, MO · Salt Lake City, UT · Detroit, MI · East Lansing, MI · Charlotte, NC · Los Angeles, CA · Indianapolis, IN · NY · Milwaukee, WI · Arlington, VA
This role entails being responsible for the production and modification of design calculations, technical reports, engineering plans and specifications for assigned projects. This position…
Added 1 min ago
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Postdoctoral Research Associate in Control Systems, Artificial Intelligence, and Scientific Machine Learning for Fusion Energy
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Project Manager
GRAYMAR ENVIRONMENTAL SERVICES LLC
Sacramento, CA
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A
Lead Process Engineer
Actalent
Philipsburg, PA
- $90,000 to $140,000 USD / year
Job Title: Lead Process EngineerJob DescriptionThe Lead Process Engineer is responsible for overseeing process development, optimization, and project execution across manufacturing…
Added 3 mins ago
Engineer
Actalent
Minnetonka, MN
13 years of engineering experience, preferably in process development or related roles.
Added 3 mins ago
Engineer, Process Development
Actalent
Minnetonka, MN
13 years of engineering experience, preferably in process development or related roles.
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Software Controls Engineer
Actalent
Edmond, OK
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Senior Embedded Systems Software Engineer
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Support development of safety-critical embedded software by following disciplined software development processes.
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PR
Marketing Analytics Supervisor
Plymouth Rock Assurance Corporation
Woodbridge, NJ
- $125,000 to $170,000 USD / year
Master's degree in Business Administration, Statistics, Actuarial Science, Mathematics, Economics, Engineering or related field (willing to accept foreign education equivalent)
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Diagnostic Engineering Resource Manager
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Sr. Software Engineer (Starlink Mobile)
SpaceX
Redmond, WA · Palo Alto, CA
Bachelor’s degree in computer science, engineering, math, or STEM discipline and 5+ years of professional experience in software development experience; OR 7+ years of professional…
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Sr. Software Engineer (Starlink Mobile)
SpaceX
Palo Alto, CA · Redmond, WA
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Added 3 mins ago
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Principal Software Engineer
Alaska Airlines
WA-SeaTac
- $141,250 to $211,900 USD / year
The Principal Software Engineer is the lead subject matter expert in full-stack software engineering and digital experience at Alaska Air Group (AAG) and its subsidiaries. As an individual…
Added 4 mins ago
Business Sales Development Manager
Real Time Consulting, LLC
Phoenix, AZ
JOB TITLE: Business Sales Development Manager for Real Time Consulting (RTC) Engineering
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Lead Firmware & FPGA Engineer - Aircraft Surveillance Products
Real Time Consulting, LLC
North Phoenix, AZ
Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients’ success. Unsurpassed service is delivered to our clients by upholding responsibility,…
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Lead Project Engineer - Aircraft Surveillance
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Understanding of systems engineering, software development, hardware development, and product integration activities
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Lead Systems Engineer - Integrated Avionics Systems
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Sift

Customer Solutions and Support

Remote, United States

$50,000 to $80,000 USD / year

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Job details

Pay: $50,000 to $80,000 USD / year
Experience: 1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT THE TEAM

Our Customer Support team is the front line for every Sift customer who runs into a question or a problem. We troubleshoot, triage, and resolve issues across Sift's Digital Trust & Safety products, working closely with Customer Success, Solutions Engineering, and Engineering to make sure customers get fast, accurate answers. We're the team customers remember when something goes right in a moment of frustration - and we take that responsibility seriously. We're also always looking for smarter ways to work, including using AI tools to help us respond faster and more consistently.

WHAT WE'RE LOOKING FOR

We're looking for a Customer Support Specialist who's excited to learn a complex product and build real troubleshooting skills from the ground up. You're naturally curious about how things work, patient with customers who are frustrated, and comfortable asking questions when you don't know the answer yet. With guidance from senior teammates, you'll build the product knowledge and judgment that let you solve problems independently over time.

WHAT YOU'LL DO

Responding to customer inquiries: Answer incoming support tickets and questions via our support channels, with guidance from senior Support team members on anything unfamiliar or complex.
Troubleshooting product issues: Learn to diagnose common issues in Sift's platform, using documentation and escalation paths to work through problems you haven't seen before.
Documenting and tracking cases: Keep clear, accurate records of customer issues and their resolutions in our support tools, so the next person helping that customer has full context.
Escalating appropriately: Recognize when an issue is beyond your current scope and loop in the right teammate or team, rather than guessing.
Contributing to our knowledge base: Help identify gaps in internal documentation and contribute notes or suggested edits as you learn.
Building product expertise: Develop a working understanding of Sift's product and the fraud landscape it operates in, growing your ability to solve problems independently.

WHAT WOULD MAKE YOU A STRONG FIT

Must-haves:

1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
Strong written communication skills - clear, empathetic, and precise, especially under a frustrated customer's pressure
Comfortable learning new software tools and systems quickly
Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows
A genuine curiosity about how things work, and a willingness to ask for help when you need it

Nice to have:

Bachelor's degree in a relevant field, or equivalent practical experience
Experience with support ticketing tools (e.g., Zendesk, Salesforce)
Exposure to SaaS products or basic familiarity with APIs and SQL
Interest in fraud, payments, or trust & safety

OUR TYPICAL INTERVIEW PROCESS

Recruiter conversation: 30–45 minutes with a recruiter to discuss your background and the role.
Hiring manager screen: 30–45 minutes with the hiring manager to explore your fit for the position.
Interview loop with the team: covering a customer scenario walkthrough, written communication exercise, and values & behavior.

BENEFITS AND PERKS

Competitive total compensation package
401k plan
Medical, dental and vision coverage
Flexible lifestyle wallet
Learning & development reimbursement
Flexible time off
Company Mental Health Days

Let’s build it together:

At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy

A little about us:

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com http://sift.com and follow us on LinkedIn https://www.globenewswire.com/Tracker?data=XHeK0v8NcNrEkwcDe8QxwpZeCkdQqNyKlni83U-CUmrprdKXWpVlYOAbVzwe2OmlwIUN-q4HXk4hf_dazpHx2NMM1CW_SYj740q9mxXNQI4=.

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Jobs in the United States