Jobs in the United States

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Added 1 min ago
Architect
Children's Healthcare of Atlanta
Brookhaven, GA
Has the ability to learn new graphic software to complement the presentation of new designs
Added 1 min ago
Project Controls Analyst - Primoris Heavy Civil - Baton Rouge, LA
James Construction Group, LLC
Baton Rouge, LA
Bachelor's Degree in Construction Management, Engineering, Business Management, Finance, Accounting, or a related field preferred. Relevant industry experience may be considered in lieu of…
Added 1 min ago
Computer Systems Administrator / Spectrum Management Analyst
KBR Wyle Services, LLC
Melbourne, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 1 min ago
Knowledge Information Management
KBR Wyle Services, LLC
OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 2 mins ago
Project Manager, Electrical Construction
Thompson Solutions Group
Omaha, NE
We are seeking an experienced Project Manager to oversee electrical construction projects from start to finish. This role is responsible for delivering projects that meet safety standards,…
Added 2 mins ago
Intermediate / Senior Project Manager – Pittsburgh, PA
TWD Technologies Ltd.
Pittsburgh, PA
As an Intermediate / Senior Project Manager, you will lead and oversee the planning, execution, and successful delivery of engineering and infrastructure projects across the energy and…
Added 3 mins ago
Senior Technical Program Manager
Axon
Scottsdale, AZ · Seattle, WA
8+ years of software or hardware/software delivery experience, including at least 3-5 years as a Technical Program Manager (or equivalent senior TPM/EPM scope) at a high-growth technology…
Added 3 mins ago
Project Engineer Team Lead - Design Build
HNTB Corporation
Kansas City, MO · Salt Lake City, UT · Detroit, MI · East Lansing, MI · Charlotte, NC · Los Angeles, CA · Indianapolis, IN · NY · Milwaukee, WI · Arlington, VA
This role entails being responsible for the production and modification of design calculations, technical reports, engineering plans and specifications for assigned projects. This position…
Added 5 mins ago
Senior Commercial Construction Project Manager
J Kokolakis Contracting Inc
Tarpon Springs, FL
Must have a strong work ethic
Added 5 mins ago
Project Manager I
Gilbane Building Company
Glastonbury, CT
…extensive career growth opportunity? Gilbane is seeking a Project Manager I to be responsible for supporting the Senior Project Manager and/or Project Manager II in the overall direction,…
Added 5 mins ago
Assistant General Manager
Peachtree Group Hospitality Management
Ashburn, VA
The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests…
Added 5 mins ago
Technical Program Manager - Cluster Build
Advanced Micro Devices, Inc
Seattle, WA
As the Cluster Build Program Manager, you are the accountable leader for cluster bring-up from concept through delivery. You partner with engineering teams to define build strategies,…
Added 5 mins ago
Sr. Manager Product Development Eng.
Advanced Micro Devices, Inc
Austin, TX
As a New Product Introduction (NPI) Product Manager, you will lead a team within the Product Engineering Organization (PEO) responsible for bringing AMD's next-generation products from…
Added 5 mins ago
Engineering Program Manager, Network Engineering
Cisco
Milpitas, CA
The Network Engineering group is at the forefront of building the software platforms that power some of the largest networks in the world. The networking industry is undergoing a major…
Added 5 mins ago
Project Manager
GRAYMAR ENVIRONMENTAL SERVICES LLC
Sacramento, CA
The Project Manager (PM) reports directly to the General Manager and is responsible for supporting the overall performance at their assigned branch or office location to ensure operations…
Added 5 mins ago
Senior Project Manager
GRAYMAR ENVIRONMENTAL SERVICES LLC
Reno, NV
The Senior Project Manager (PM) reports directly to the General Manager and is responsible for supporting the overall performance at their assigned branch or office location to ensure…
Added 6 mins ago
Diagnostic Engineering Resource Manager
Type One Energy Group, Inc.
Knoxville, TN
If you are searching for the best new ideas and share our vision, join us as a Diagnostic Engineering Resource Manager. This is what you need to know:
Added 6 mins ago
Business Sales Development Manager
Real Time Consulting, LLC
Phoenix, AZ
JOB TITLE: Business Sales Development Manager for Real Time Consulting (RTC) Engineering
Added 6 mins ago
Payroll and Accounts Payable Administrator
Real Time Consulting, LLC
Phoenix, AZ
REPORTS TO: Accounting & Business Operations Manager
Added 6 mins ago
Project Engineer - Aerospace
Real Time Consulting, LLC
Phoenix, AZ
…schedule, and cost targets are met. The PE is both a project manager and technical leader/expert. A PE’s duties are broad in nature and may encompass multiple phases of a product’s…
Added 7 mins ago
Principal Technical Program Manager, Catalog Business Expansion, Catalog Services, Product Knowledge
Amazon.com Services LLC
Seattle, WA
…measurements of impact. We are hiring a Principal Technical Program Manager (PTPM) for this charter in Seattle to lead the…
Added 7 mins ago
Sr. Product Manager - Tech, OpsTech Solutions, OTS Delivery Software Engineering (DSE)
Amazon.com Services LLC
Austin, TX · Nashville, TN · Bellevue, WA
- Partner with engineering leaders to shape platform architecture, drive build-vs-configure-vs-buy decisions on ServiceNow, and manage platform health and technical debt.
Added 7 mins ago
Data Center Facility Manager
Amazon Data Services, Inc.
Mesa, AZ
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 7 mins ago
Data Center Facility Manager
Amazon Data Services, Inc.
Mesa, AZ
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 7 mins ago
Information Security Analyst I
Global Payment Holding Company
COLUMBUS, GA
…policies, procedures and systems, including hardware, firmware and software . Ensure that IS security architecture/designs, plans, controls, processes, standards, policies and procedures…

Sift

Customer Solutions and Support

Remote, United States

$50,000 to $80,000 USD / year

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Job details

Pay: $50,000 to $80,000 USD / year
Experience: 1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT THE TEAM

Our Customer Support team is the front line for every Sift customer who runs into a question or a problem. We troubleshoot, triage, and resolve issues across Sift's Digital Trust & Safety products, working closely with Customer Success, Solutions Engineering, and Engineering to make sure customers get fast, accurate answers. We're the team customers remember when something goes right in a moment of frustration - and we take that responsibility seriously. We're also always looking for smarter ways to work, including using AI tools to help us respond faster and more consistently.

WHAT WE'RE LOOKING FOR

We're looking for a Customer Support Specialist who's excited to learn a complex product and build real troubleshooting skills from the ground up. You're naturally curious about how things work, patient with customers who are frustrated, and comfortable asking questions when you don't know the answer yet. With guidance from senior teammates, you'll build the product knowledge and judgment that let you solve problems independently over time.

WHAT YOU'LL DO

Responding to customer inquiries: Answer incoming support tickets and questions via our support channels, with guidance from senior Support team members on anything unfamiliar or complex.
Troubleshooting product issues: Learn to diagnose common issues in Sift's platform, using documentation and escalation paths to work through problems you haven't seen before.
Documenting and tracking cases: Keep clear, accurate records of customer issues and their resolutions in our support tools, so the next person helping that customer has full context.
Escalating appropriately: Recognize when an issue is beyond your current scope and loop in the right teammate or team, rather than guessing.
Contributing to our knowledge base: Help identify gaps in internal documentation and contribute notes or suggested edits as you learn.
Building product expertise: Develop a working understanding of Sift's product and the fraud landscape it operates in, growing your ability to solve problems independently.

WHAT WOULD MAKE YOU A STRONG FIT

Must-haves:

1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent practical experience
Strong written communication skills - clear, empathetic, and precise, especially under a frustrated customer's pressure
Comfortable learning new software tools and systems quickly
Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows
A genuine curiosity about how things work, and a willingness to ask for help when you need it

Nice to have:

Bachelor's degree in a relevant field, or equivalent practical experience
Experience with support ticketing tools (e.g., Zendesk, Salesforce)
Exposure to SaaS products or basic familiarity with APIs and SQL
Interest in fraud, payments, or trust & safety

OUR TYPICAL INTERVIEW PROCESS

Recruiter conversation: 30–45 minutes with a recruiter to discuss your background and the role.
Hiring manager screen: 30–45 minutes with the hiring manager to explore your fit for the position.
Interview loop with the team: covering a customer scenario walkthrough, written communication exercise, and values & behavior.

BENEFITS AND PERKS

Competitive total compensation package
401k plan
Medical, dental and vision coverage
Flexible lifestyle wallet
Learning & development reimbursement
Flexible time off
Company Mental Health Days

Let’s build it together:

At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy

A little about us:

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com http://sift.com and follow us on LinkedIn https://www.globenewswire.com/Tracker?data=XHeK0v8NcNrEkwcDe8QxwpZeCkdQqNyKlni83U-CUmrprdKXWpVlYOAbVzwe2OmlwIUN-q4HXk4hf_dazpHx2NMM1CW_SYj740q9mxXNQI4=.

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Jobs in the United States