Jobs in the United States

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Added 8 mins ago
SH
Assistant Nurse Manager, Critical Care Units
Stanford Health Care Tri-Valley
United States
- $81.52 to $108.69 USD / hour
The Assistant Nurse Manager is responsible for assisting the Nurse Manager with clinical management and administrative coordination of a designated patient care unit(s) or service(s). The…
Added 12 mins ago
Guest Service Representative
Schulte Companies
Iowa City, IA
Minimum of one (1) year in Front Desk Operations
Added 13 mins ago
Security Officer, BlueOval Battery Park Michigan
Ford Motor Company
Marshall, MI
Provide on-site support to the manufacturing team, assisting with security and fire operations for the plant to include access control, CCTV monitoring, fire inspections, and emergency…
Added 13 mins ago
Electrical Technician Lead
Convergix
Bridgman, MI
…participate in team activities. This position reports to the Operations Manager. Key Responsibilities - Organize resources effectively to meet project deadlines, budgets, and production…
Added 13 mins ago
SC
Sales Coordinator
Sun Communities
Highland, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 13 mins ago
County Svcs Training and Development Specialist
Michigan Farm Bureau
Lapeer, MI
…offices and the Home Office. Assist Regional Managers, and Manager of the County Services Department, with supervision for MFB county Farm Bureau office staff as needed. Develop, organize,…
Added 13 mins ago
Ford Racing Partnerships Specialist
Ford Motor Company
Allen Park, MI
…global sponsorship and partnership portfolio. Report to the Manager, Global Partnerships, this individual will play a critical role in identifying, developing, and supporting commercial…
Added 13 mins ago
Assistant Community Manager- Carriage Place Apartments- Pontiac, MI
KMG Prestige
Pontiac, MI
KMG Prestige is seeking an Assistant Community Manager in Pontiac, MI who is goal-oriented, enjoys new challenges, and has a passion for property management. The ideal candidate will strive…
Added 13 mins ago
Electrical Technician
Convergix
Holland, MI
…systems for our global customers. This position reports to Operations Manager. Key Responsibilities ** ** - Work as part of a project team with specific duties of assembly and de-bugging on…
Added 13 mins ago
Mechanical Assembly Technician
Convergix
Holland, MI
…innovative ideas and creativity. This position reports to the Operations Manager. Key Responsibilities - Continuously improves processes and delivers conforming quality products and…
Added 13 mins ago
SC
Sales Coordinator
Sun Communities
Muskegon, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 13 mins ago
Global and Experiential Learning Program Manager (Hybrid)
University of Michigan
Flint, MI
…International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination, and administration of education abroad programs. The Global and…
Added 13 mins ago
Global and Experiential Learning Program Manager (Hybrid)
University of Michigan Flint
Flint, MI
…International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination, and administration of education abroad programs. The Global and…
Added 13 mins ago
Manager, HR Business Partner
Ford Motor Company
Dearborn, MI
As a Manager, HR Business Partner, you will provide strategic HR partnership to business operations leaders in a function, market, or business unit. You will work closely with senior…
Added 13 mins ago
Manager, Investigations and New Product Security
Ford Motor Company
Dearborn, MI
The Manager, Investigations & New Product Security leads an integrated security team responsible for protecting the company’s people, information, products, facilities, and operations. The…
Added 13 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Financial Services Industry
Deloitte
Detroit, MI
…delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business…
Added 13 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Technology, Media, & Telecom Industry
Deloitte
Detroit, MI
…delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business…
Added 13 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Energy, Resources & Industrials Industry
Deloitte
Detroit, MI
…delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business…
Added 13 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Consumer Industry
Deloitte
Detroit, MI
…delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business…
Added 13 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Life Sciences & Healthcare Industry
Deloitte
Detroit, MI
…delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business…
Added 13 mins ago
Senior Manager, Finance Managed Services - Controllership & Record-to-Report | Consumer Industry
Deloitte
Detroit, MI
…delivery capabilities, you will help clients modernize finance operations, strengthen controls and reporting, and drive better business…
Added 19 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 19 mins ago
Food Prep
CK Circle K Stores Inc.
United States
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…
Added 19 mins ago
Food Prep
CK Circle K Stores Inc.
United States
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…
Added 19 mins ago
Food Prep
CK Circle K Stores Inc.
United States
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…

Sierra

Operations Manager, Product & Engineering (Incident Operations)

San Francisco, CA, United States

$170,000 to $220,000 USD / year

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Job details

Pay: $170,000 to $220,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

ABOUT US

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands - including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank - to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

WHAT YOU’LL DO

Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning
Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity
Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams - driving alignment, timelines, and accountability
Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution
Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes

WHAT YOU’LL BRING

6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company
Proven track record building and scaling operational processes from scratch
Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
Excellent written and verbal communicator - clear, succinct, and persuasive across stakeholders and levels
Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus

EVEN BETTER…

Experience at an early-stage startup or scaling an engineering org
Familiarity with incident response and site reliability process, vendors, and oncall management
Background in product management, engineering, or consulting/strategy with deep operational exposure

OUR VALUES

Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

WHAT WE OFFER

We want our benefits to reflect our values and offer the following to full-time employees:

Flexible (unlimited) paid time off
Medical, dental, and vision benefits for you and your family
Life insurance and disability benefits
Retirement plan dependent on country of employment
Parental leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary benefit stipend giving people the ability to spend where it matters most
Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

BE YOU, WITH US

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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More about this job

Skills

Incident response
Leadership
Prioritization
Program management
Figma
Google Drive
Microsoft Excel
SQL

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