Jobs in the United States

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Added 2 mins ago
Senior Accounting Analyst
International Research & Exchanges Board (IREX)
Washington, DC
The Senior Accounting Analyst plays an important role in helping IREX deliver high-quality, mission-driven programs. You will be responsible for assigned accounts payable, vendor…
Added 3 mins ago
D365 F&O Technical Solution Architect
BDO USA Experienced
Denver, CO
Partners with the Functional Solutions Architect on Independent Software Vendor analysis and implementation
Added 3 mins ago
Payroll Analyst - FlexStaff
Northwell
NY
Analyzes, verifies, tracks and maintains department related databases and software. Assists in the development and implementation of new monitoring tools. Provides analytical support in the…
Added 6 mins ago
Manager, Customer Sales
Cardinal Group Companies
Denver, CO
Partner with the CX3 Client Success Manager to support new or transitioning communities, including onboarding communications, training, and AI tool implementation.
Added 14 mins ago
Payroll Analyst - FlexStaff
Northwell
New York, NY · NY
Analyzes, verifies, tracks and maintains department related databases and software. Assists in the development and implementation of new monitoring tools. Provides analytical support in the…
Added 15 mins ago
TU
Director, Product Management
Tangoe US,Inc
United States
- $160,000 to $185,000 USD / year
…Operations, Customer Success, Procurement and Logistics, and Implementation to ship what customers adopt…
Added 22 mins ago
Data Engineer Analyst
Revenue
Wake County, NC
Engineer Analyst to support our Business Intelligence initiatives. The Data
Added 23 mins ago
FC
Network Analyst II
Franklin County (WA)
Pasco, WA
- $36.74 to $54.24 USD / hour
The Network Analyst performs a full range of system design, development, implementation, and maintenance activities relating to either:
Added 26 mins ago
Data Steward and Data Analyst, Senior | Top Secret clearance w/SCI eligibility
AMERICAN SYSTEMS
Arlington, VA
AMERICAN SYSTEMS, a 100% employee-owned federal contractor, is seeking a Data Steward and Data Analyst to support mission-focused data integration efforts in Arlington, VA. You will help…
Added 29 mins ago
Financial/Billing Analyst
Motorola Solutions, Inc.
Chicago, IL
Support the implementation of automation tools and process enhancements to improve accuracy and efficiency
Added 30 mins ago
Data Analyst - Fire
City of Vancouver
United States
We’re currently recruiting for a Data Analyst. The primary responsibilities for the job are to assist in identifying business intelligence, reporting, and data analysis needs, and…
Added 39 mins ago
Analyst/Statistician
DTSV Inc
Sterling, VA
The Analyst/Statistician supports the mission of the Department of State (DoS) Diplomatic Pouch and Mail (DPM) to manage and execute the operation of mail and pouch distribution in support…
Added 40 mins ago
CM
Data Analyst
Cumming Management Group, Inc.
Nashville, TN
- $82,700 to $110,300.01 USD / year
We are currently hiring a Business Analyst to support our team out of Nashville, TN. The Business Data Analytics & API Integration Analyst will support the development, integration, and…
Added 40 mins ago
CO
Senior Budget Analyst
City of Boulder
Boulder, CO
- $83,616 to $121,118.4 USD / year
Under general direction, provides direct departmental support to Facilities and Fleet while participating as a Central Budget team member. The Budget Senior Analyst prepares and develops…
Added 41 mins ago
Victim Notification Administrative Analyst
Chenega Corporation
Washington
…company, is looking for a Victim Notification Administrative Analyst to work with FBI’s Victim Notification System (VNS) to help ensure that the FBI’s responsibility for timely notification…
Added 43 mins ago
Senior Supply Chain Operations Analyst
CesiumAstro
Austin, TX
Support implementation of a structured Grow, Sustain, and Exit supplier management framework based on supplier capabilities, performance, risk, and business requirements.
Added 43 mins ago
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Senior Supply Chain Operations Analyst
CesiumAstro
El Segundo, CA
- $99,000 to $117,000 USD / year
Support implementation of a structured Grow, Sustain, and Exit supplier management framework based on supplier capabilities, performance, risk, and business requirements.
Added 43 mins ago
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Senior Supply Chain Operations Analyst
CesiumAstro
Westminster, CO
- $94,000 to $112,000 USD / year
Support implementation of a structured Grow, Sustain, and Exit supplier management framework based on supplier capabilities, performance, risk, and business requirements.
Added 55 mins ago
Nuclear Safety Analyst
INL Professional
Idaho Falls, ID
Support implementation of the Nuclear Safety Program and ensure compliance with 10 CFR 830 and applicable DOE standards.
Added 56 mins ago
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Educational Assistant (EA IV) - Autism Center-Based Program
United States
- $19.84 to $30.55 USD / hour
Provides specialized, intensive, and individualized support to students with Autism Spectrum Disorder (ASD), who may exhibit complex learning and/or behavioral challenges. As a critical…
Added 1 hour ago
P2
ERP Systems Analyst
PLASTPRO 2000 INC
LOS ANGELES, CA
- $80,000 to $130,000 USD / year
We are seeking an ERP Solutions Analyst to support and enhance enterprise processes across Customer Service, Sales, Marketing, and Finance. The ideal candidate combines strong order-to-cash…
Added 1 hour ago
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Operations Manager ITD
Compton Unified School District
Compton, CA
- $8,504.38 to $10,336.06 USD / month
Assist the Director in planning and organizing the end-user service and support throughout the district. Such as, organizing field service request and coordinating assignments to…
Added 1 hour ago
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Operations Analyst I
SetPoint Medical
Valencia, CA
- $30 to $38 USD / hour
Support the implementation and ongoing compliance of operational processes and procedures in accordance with ISO 13485, FDA QSR standards, and Company policies.
Added 1 hour ago
Grants and Contracts Manager
University of Washington
Seattle, WA
…This position provides comprehensive pre-award and post-award support across the full grant and contract lifecycle, serves as a knowledgeable resource to principal investigators and…
Added 1 hour ago
CMMS Analyst
Cushman & Wakefield U.S., Inc.
Remote, United States
The CMMS System Administrator plays a critical role in ensuring the successful implementation, configuration, and ongoing management of the FAMIS 360 system within the CW Account. This…

Sierra Interactive

Technical Support Analyst

Remote, United States

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Job details

Experience: 1–3+ years of experience in customer support, technical support, product support, or customer success within a SaaS environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Sierra Interactive is a leading real estate SaaS platform helping agents, teams, and brokerages across the U.S. and Canada grow their businesses. Our products help customers generate more leads, close more deals, and operate more efficiently. We’re a profitable, high-growth company with a fully remote team of 60+ employees and ambitious expansion goals over the next five years.

Job Summary:

As a Sierra Interactive Support Analyst, you will provide excellent technical and account management support as our clients utilize our real estate websites and CRM platform. Your job is to ensure that our clients successfully use our software by providing the best education and technical support. You’ll also bring a technically curious mindset to the role, finding opportunities to design, build, and deploy GenAI, low-code and automated improvements that make our team and our clients more efficient.

Requirements

Key Responsibilities:

Customer Support & Technical Troubleshooting

Become an expert in Sierra's real estate CRM, IDX websites, and platform functionality to provide knowledgeable, effective support.
Provide technical, educational, and account management support through phone, email, and other support channels, approaching every customer interaction with patience, respect, and enthusiasm.
Investigate, troubleshoot, and document technical issues, collaborating with platform experts and other teams to identify and resolve problems.
Leverage internal resources, knowledge bases, and team expertise to deliver accurate, timely solutions.
Recognize at-risk customers and proactively contribute to their recovery and overall success.

Technical Curiosity, AI & Automation

Technical Curiosity & AI Innovation: Actively explore, test, and adopt emerging technologies, including GenAI (e.g., Claude, ChatGPT), low-code/no-code platforms, and automation tools, to build practical solutions, improve workflows, and expand the team's technical capabilities.
Process Ideation: Observe workflows across Support and other teams, ask thoughtful questions, and identify opportunities to reduce manual effort through automation, AI, and process improvements.
Solution Development & Deployment: Design, build, test, and implement automation-driven solutions, scripts, and workflows that improve efficiency, accuracy, and scalability.
Documentation & Process Improvement: Develop and maintain clear documentation and repeatable processes that enable teammates to understand, support, and maintain deployed solutions. Continuously evaluate and refine workflows as tools, technologies, and business needs evolve.

Collaboration, Knowledge Sharing & Continuous Improvement

Create and maintain clear, accurate, and engaging internal and customer-facing documentation as Sierra's platform evolves.
Share customer feedback, recurring issues, and frontline insights to help improve platform functionality, product development, and the overall customer experience.
Collaborate cross-functionally on projects and initiatives that improve Support operations and the customer experience.
Identify opportunities to improve team processes, support tools, and workflows as our customer base continues to grow.
Stay current on product updates, new features, and emerging technologies to continuously expand your knowledge and support capabilities.

Requirements:

Education & Experience

High school diploma or GED.
1–3+ years of experience in customer support, technical support, product support, or customer success within a SaaS environment.

Technical Skills & Aptitudes

Technical Foundations: Solid understanding of IT fundamentals, including hardware, software, networking, and internet technologies, with experience troubleshooting technical issues.
Logical Thinking: Demonstrates analytical and logical thinking skills, including an understanding of variables, loops, conditional logic, and basic data manipulation.
Technical Adaptability: Eager to explore and learn new technologies, with a demonstrated ability to independently adopt unfamiliar software, tools, and technical concepts.
GenAI, Low-Code & Automation: Hands-on experience with, or strong interest in, GenAI tools (e.g., Claude, ChatGPT, Grok), low-code/no-code platforms, and workflow automation tools (e.g., Zapier, Make, Microsoft Power Automate, HubSpot workflows).
Web Technologies & Integrations: Familiarity with HTML, CSS, JavaScript, APIs, JSON, and DNS.
Business Applications: Experience using HubSpot or comparable help desk platforms, Atlassian tools (e.g., Jira, Confluence), CRM systems, Windows, and Google Workspace.
Additional Technical Experience: Familiarity with scripting languages (e.g., Python), RPA platforms (e.g., UiPath, Automation Anywhere), or AI-assisted development tools is a plus.

Problem-Solving & Continuous Improvement

Problem-Solving & Automation Mindset: Approaches challenges with a natural "how can we make this easier?" mindset, proactively identifying opportunities to leverage automation, eliminate repetitive tasks, streamline processes, and build smarter, more efficient, and scalable workflows.
Process Improvement: Recognizes patterns, identifies inefficiencies, and proactively develops solutions that improve the experience for both customers and teammates.
Build-to-Deploy Ownership: Comfortable taking an improvement from idea to implementation, including scoping, building, testing, documenting, deploying, and maintaining solutions.
Initiative & Resourcefulness: Takes ownership of challenges, uses available resources effectively, and knows when to collaborate or seek additional expertise.
Organization & Adaptability: Manages competing priorities with attention to detail and can quickly adjust focus as needs change.

Communication & Interpersonal Skills

Customer-Centric Approach: Genuinely enjoys helping people and takes pride in providing thoughtful, effective support and solutions.
Clear Communication: Strong written and verbal communication skills, with the ability to explain technical concepts, platform functionality, and workflows in clear, conversational language.
Customer De-escalation: Demonstrates patience, empathy, and professionalism when navigating difficult conversations and resolving customer concerns.
Confidence & Accountability: Comfortable communicating directly with customers, including phone conversations to troubleshoot issues, provide updates, and deliver resolutions.
Collaboration & Teamwork: Works effectively both independently and collaboratively, sharing knowledge and contributing to team success.
Education & Knowledge Sharing: Enjoys teaching others, explaining technical concepts, and helping customers and teammates build confidence using new tools and features.

Additional Qualifications

Comfortable and productive working in a fully remote environment.
Real estate industry experience is a plus.

Benefits

Excellent medical, dental, and vision coverage. Full cost covered for employee, and option to add spouse/partner and dependents.
401k retirement plan (up to 4% matching).
15 days PTO, 10 paid holidays.
12 weeks of paid parental leave.

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More about this job

Skills

Technical support
Customer service
Troubleshooting
Troubleshoot
Documentation
Process improvement
Collaboration
Customer experience
Adaptability
Workflow
Microsoft Power Automate
HubSpot
HTML
CSS
JavaScript
DNS
Jira
Atlassian Confluence
Microsoft Windows
Google Workspace
Python
Problem solving
Attention to detail
Communication skills
Interpersonal skills
Teamwork
Teaching

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