Jobs in the United States

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Added 4 mins ago
Vice President (Executive Support Services)
Golub Capital LLC
NY
Added 5 mins ago
D365 F&O Technical Solution Architect
BDO USA Experienced
Denver, CO
The Technical Solution Architect will participate in and lead the following job duties as directed:
Added 7 mins ago
P
Sales Executive (South West)
Pythian
Remote, United States
- $150,000 to $175,000 USD / year
…modern data ecosystem. This means you’re never selling a point solution; you’re building long-term, high-value partnerships with clients who want a trusted advisor to help them scale…
Added 14 mins ago
Enterprise Business Development & Partner Engagement Manager
Intuit
Remote, United States
Added 17 mins ago
Senior Software Developer - Environmental Services
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Kansas City, MO
A Senior Software Developer is responsible for client success by creating and implementing innovative solutions to complex business challenges. Within the Environmental Services (ENS)…
Added 20 mins ago
Software Engineering Lead
EarthOptics
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Rapid prototyping: defining a problem, building a solution, testing it with real hardware, diagnosing failures, and iterating.
Added 21 mins ago
Owner Experience Agent
Pacaso
United States
Remain calm and solution-oriented during high-pressure in-stay situations
Added 27 mins ago
M-
Engineer I - Software
Microchip - USA
CA
- $70,304 to $143,000 USD / year
…well-known customers, and your achievements will improve the overall solution, both internally and…
Added 30 mins ago
A
AI Engineer
Actalent
Seattle, WA
- $190,000 to $215,000 USD / year
Engage in solution-driven conversations with stakeholders.
Added 31 mins ago
Systems Engineer DevOps Support| TS/SCI w/ MD POLY Security Clearance required
Power3 Solutions
Hanover, MD
…expanding those skills while supporting an integrated enterprise solution across varied customer…
Added 39 mins ago
Marketing Manager- SNHU Arena
ASM Global-SMG
Manchester, NH
…live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label…
Added 40 mins ago
Senior Manager, GSA AAS Proposals
KBR
Houston, TX
Support bid/no-bid decisions, proposal strategy development, competitive assessments, and solution development activities.
Added 42 mins ago
T
Product Manager
TEKsystems
Brooklyn, NY
- $40 to $45 USD / hour
Approach ambiguous or complex problems with curiosity, structured thinking, and a solution-oriented mindset.
Added 47 mins ago
Regional Sales Executive - Northern CA
HealthEquity
United States
Support enablement of our partners’ sales and account management personnel on the HealthEquity Solution.
Added 47 mins ago
Unqork Portal Development
Capgemini
New York, NY, NY
We are seeking a highly experienced Lead Unqork Developer to lead the design, development, and delivery of digital solutions supporting the Annuity Sales, New Business, Illustrations,…
Added 47 mins ago
Sr. Technical Program Manager, FDE
Databricks
NJ
…priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs…
Added 48 mins ago
Head of Property & Casualty Business Process Services
USA7 DXC Technology Services LLC
AUSTIN, TX · CHARLESTON, SC · NEWARK, DE · BELLEVUE, WA · PLANO, TX · ASHBURN, VA · NASHVILLE, TN · TULSA, OK · NY
Partner with sales and commercial teams on strategic pursuits, solution development and client negotiations.
Added 48 mins ago
Sr Manager Enterprise Sales - Cross Industries - United States
DXC Technology
ASHBURN, VA
Lead complex, multimillion dollar consulting and engineering services pursuits from initial client discovery and solution development through commercial negotiations and contract execution.
Added 57 mins ago
Distribution Business Manager
NXP USA Inc.
United States
Exposure to AI-enabled systems, with basic understanding of Edge AI concepts across the complete solution from data to deployment, including model development considerations, deployment…
Added 58 mins ago
Staff Applied Researcher (Remote Eligible)
Capital One
McLean, VA · San Francisco, CA · Cambridge, MA · San Jose, CA · NY
Experience in delivering libraries, platform level code or solution level code to existing products
Added 58 mins ago
Single Barrel National Accounts Regional Marketing Manager
Louisville Distilling Company
Louisville, KY
· Applicant should have mental agility, bolstered by a critical thinking mindset that is solution oriented. They must also have the soft skills needed to communicate with professionalism to…
Added 1 hour ago
O
Oracle NetSuite - Account Executive - Mid market - Business Services - East
Oracle
Austin, TX · Chicago, IL · Burlington, MA · NY
- $31.73 to $50.72 USD / hour
Develop solution proposals encompassing all aspects of the business applications.
Added 1 hour ago
Senior Solutions Consultant
Elite Technology
Remote, United States
As a Senior Consultant, Solution you are pivotal in bridging the gap between the solutions and the client’s business needs. Responsible for understanding client requirements, designing…
Added 1 hour ago
Ecosystem Sales, Integrated R&D
Certara
UNAVAILABLE
…capabilities from several Certara portfolios into one integrated solution for pharmaceutical and biotech customers, and they may involve partners within Certara’s ecosystem. [Confirm…
Added 1 hour ago
Sr. IT Business Analyst in Omaha NE (Full On site)
Concentrix CVG Customer Management Group Inc.
Omaha, NE
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Sierra Interactive

Technical Support Analyst

Remote, United States

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Job details

Experience: 1–3+ years of experience in customer support, technical support, product support, or customer success within a SaaS environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Sierra Interactive is a leading real estate SaaS platform helping agents, teams, and brokerages across the U.S. and Canada grow their businesses. Our products help customers generate more leads, close more deals, and operate more efficiently. We’re a profitable, high-growth company with a fully remote team of 60+ employees and ambitious expansion goals over the next five years.

Job Summary:

As a Sierra Interactive Support Analyst, you will provide excellent technical and account management support as our clients utilize our real estate websites and CRM platform. Your job is to ensure that our clients successfully use our software by providing the best education and technical support. You’ll also bring a technically curious mindset to the role, finding opportunities to design, build, and deploy GenAI, low-code and automated improvements that make our team and our clients more efficient.

Requirements

Key Responsibilities:

Customer Support & Technical Troubleshooting

Become an expert in Sierra's real estate CRM, IDX websites, and platform functionality to provide knowledgeable, effective support.
Provide technical, educational, and account management support through phone, email, and other support channels, approaching every customer interaction with patience, respect, and enthusiasm.
Investigate, troubleshoot, and document technical issues, collaborating with platform experts and other teams to identify and resolve problems.
Leverage internal resources, knowledge bases, and team expertise to deliver accurate, timely solutions.
Recognize at-risk customers and proactively contribute to their recovery and overall success.

Technical Curiosity, AI & Automation

Technical Curiosity & AI Innovation: Actively explore, test, and adopt emerging technologies, including GenAI (e.g., Claude, ChatGPT), low-code/no-code platforms, and automation tools, to build practical solutions, improve workflows, and expand the team's technical capabilities.
Process Ideation: Observe workflows across Support and other teams, ask thoughtful questions, and identify opportunities to reduce manual effort through automation, AI, and process improvements.
Solution Development & Deployment: Design, build, test, and implement automation-driven solutions, scripts, and workflows that improve efficiency, accuracy, and scalability.
Documentation & Process Improvement: Develop and maintain clear documentation and repeatable processes that enable teammates to understand, support, and maintain deployed solutions. Continuously evaluate and refine workflows as tools, technologies, and business needs evolve.

Collaboration, Knowledge Sharing & Continuous Improvement

Create and maintain clear, accurate, and engaging internal and customer-facing documentation as Sierra's platform evolves.
Share customer feedback, recurring issues, and frontline insights to help improve platform functionality, product development, and the overall customer experience.
Collaborate cross-functionally on projects and initiatives that improve Support operations and the customer experience.
Identify opportunities to improve team processes, support tools, and workflows as our customer base continues to grow.
Stay current on product updates, new features, and emerging technologies to continuously expand your knowledge and support capabilities.

Requirements:

Education & Experience

High school diploma or GED.
1–3+ years of experience in customer support, technical support, product support, or customer success within a SaaS environment.

Technical Skills & Aptitudes

Technical Foundations: Solid understanding of IT fundamentals, including hardware, software, networking, and internet technologies, with experience troubleshooting technical issues.
Logical Thinking: Demonstrates analytical and logical thinking skills, including an understanding of variables, loops, conditional logic, and basic data manipulation.
Technical Adaptability: Eager to explore and learn new technologies, with a demonstrated ability to independently adopt unfamiliar software, tools, and technical concepts.
GenAI, Low-Code & Automation: Hands-on experience with, or strong interest in, GenAI tools (e.g., Claude, ChatGPT, Grok), low-code/no-code platforms, and workflow automation tools (e.g., Zapier, Make, Microsoft Power Automate, HubSpot workflows).
Web Technologies & Integrations: Familiarity with HTML, CSS, JavaScript, APIs, JSON, and DNS.
Business Applications: Experience using HubSpot or comparable help desk platforms, Atlassian tools (e.g., Jira, Confluence), CRM systems, Windows, and Google Workspace.
Additional Technical Experience: Familiarity with scripting languages (e.g., Python), RPA platforms (e.g., UiPath, Automation Anywhere), or AI-assisted development tools is a plus.

Problem-Solving & Continuous Improvement

Problem-Solving & Automation Mindset: Approaches challenges with a natural "how can we make this easier?" mindset, proactively identifying opportunities to leverage automation, eliminate repetitive tasks, streamline processes, and build smarter, more efficient, and scalable workflows.
Process Improvement: Recognizes patterns, identifies inefficiencies, and proactively develops solutions that improve the experience for both customers and teammates.
Build-to-Deploy Ownership: Comfortable taking an improvement from idea to implementation, including scoping, building, testing, documenting, deploying, and maintaining solutions.
Initiative & Resourcefulness: Takes ownership of challenges, uses available resources effectively, and knows when to collaborate or seek additional expertise.
Organization & Adaptability: Manages competing priorities with attention to detail and can quickly adjust focus as needs change.

Communication & Interpersonal Skills

Customer-Centric Approach: Genuinely enjoys helping people and takes pride in providing thoughtful, effective support and solutions.
Clear Communication: Strong written and verbal communication skills, with the ability to explain technical concepts, platform functionality, and workflows in clear, conversational language.
Customer De-escalation: Demonstrates patience, empathy, and professionalism when navigating difficult conversations and resolving customer concerns.
Confidence & Accountability: Comfortable communicating directly with customers, including phone conversations to troubleshoot issues, provide updates, and deliver resolutions.
Collaboration & Teamwork: Works effectively both independently and collaboratively, sharing knowledge and contributing to team success.
Education & Knowledge Sharing: Enjoys teaching others, explaining technical concepts, and helping customers and teammates build confidence using new tools and features.

Additional Qualifications

Comfortable and productive working in a fully remote environment.
Real estate industry experience is a plus.

Benefits

Excellent medical, dental, and vision coverage. Full cost covered for employee, and option to add spouse/partner and dependents.
401k retirement plan (up to 4% matching).
15 days PTO, 10 paid holidays.
12 weeks of paid parental leave.

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More about this job

Skills

Technical support
Customer service
Troubleshooting
Troubleshoot
Documentation
Process improvement
Collaboration
Customer experience
Adaptability
Workflow
Microsoft Power Automate
HubSpot
HTML
CSS
JavaScript
DNS
Jira
Atlassian Confluence
Microsoft Windows
Google Workspace
Python
Problem solving
Attention to detail
Communication skills
Interpersonal skills
Teamwork
Teaching

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