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Electronics Technician III - Austin Water
City of Austin
United States
…and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, required to modify their schedule, assigned to a…
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Security Operations Center Officer, Austin Facilities Management
City of Austin
United States
The Security Operations Center (SOC) Officer plays a key role in ensuring the safety and security of City facilities. This position is responsible for monitoring access control systems,…
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Energy Market Supervisor - Austin Energy (QSE)
City of Austin
United States
- $118,900 to $152,200 USD / year
Develops and implements policies, processes, procedures, and tools to support wholesale market operations.
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Utility Regulatory Policy Analyst - Austin Energy
City of Austin
United States
- $96,180 to $123,100 USD / year
Provides support for legislative strategies to improve Austin Energy's position in the electric industry including analyzing and drafting legislative bills.
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City of Austin
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Associate Strategic Account Manager - Mission Critical Segments
Kidde Global Solutions
United States
- $99,412 to $116,955 USD / year
…Accounts organization, is currently searching for a motivated Associate Strategic Account Manager to support the development and growth of strategic accounts, client relationships, and…
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Operations Associate - Part Time
Sephora
College Station, TX
- $16.6 to $19.3 USD / hour
- Part-time
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School-Age Childcare Site Director – Before & After School
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West Point, NY
- $17 to $18 USD / hour
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Jamestown, NY
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Director, Marketing Strategy - Radical Early Action
(FCRS = US014) Novartis Pharmaceuticals Corporation
United States
- $185,500 to $344,500 USD / year
…that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging specific to either East Hanover, NJ or NYC for periodic live…
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Shumaker

Senior IT Applications Engineer

Charlotte, NC, United States
Charleston, SC, United States
Columbus, OH, United States
Akron, OH, United States
Toledo, OH, United States
Sarasota, FL, United States
Tampa, FL, United States
Minneapolis, MN, United States

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Job details

Experience: At least 8 years of experience supporting enterprise business applications, including 5+ years supporting legal technology platforms within a law firm environment.
Posting language: English
Posted: Nov 3, 2026

Original job description

As a Senior IT Applications Engineer, you will serve as the technical lead and subject matter expert for the firm's legal and business-critical applications. This role is responsible for the architecture, administration, support, optimization and strategic direction of the firm's document management, case management, workflow, and integrated application ecosystem. You will work closely with attorneys, administrative departments, vendors and IT leadership to ensure applications remain secure, stable, scalable and aligned with the firm's business objectives.

This position drives modernization initiatives, leads complex application projects, develops integration strategies and serves as the highest-level escalation point for application-related issues. The role also provides mentorship and technical guidance to Application Analysts and other IT staff.

Where You’ll Work

The Senior IT Applications Engineer is a salary exempt position and will work hybrid (2 days per week) from any of the following offices: Florida (Sarasota, Tampa); Minnesota (Minneapolis); North Carolina (Charlotte); Ohio (Akron, Columbus, Toledo); South Carolina (Charleston).

What You’ll Do

Serve as the technical owner and subject matter expert for the firm’s document management, case management, legal workflow, and business application platforms, providing end-user support and senior-level escalation for complex issues.
Develop and maintain application roadmaps aligned with firm objectives and technology strategy, while establishing architecture, administration, governance, security, and lifecycle management standards.
Oversee the configuration, administration, monitoring, maintenance, performance, reliability, and support of firm applications, including troubleshooting critical production incidents, coordinating vendor resolution, and participating in after-hours maintenance and upgrades.
Design and maintain enterprise integrations, APIs, data services, and automation connecting legal, financial, business, and cloud platforms, ensuring effective data flow and synchronization across document management, accounting, CRM, records management, and related systems.
Identify and implement opportunities to improve business processes through application enhancements, workflow automation, Microsoft Copilot, legal AI solutions, and other emerging technologies.
Lead application implementations, upgrades, migrations, and modernization initiatives, including technical requirements, project planning, testing, user acceptance testing, deployment, risk management, vendor coordination, and status reporting.
Partner with attorneys, practice groups, administrative departments, and IT leadership to understand business needs, translate requirements into technical solutions, and recommend technology-driven process improvements.
Mentor Application Analysts and other IT team members on troubleshooting, application architecture, integrations, and operational best practices, while developing technical documentation and promoting knowledge sharing and continuous improvement.

What We’re Looking For

Bachelor’s or associate degree in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education, training, and relevant experience.
At least 8 years of experience supporting enterprise business applications, including 5+ years supporting legal technology platforms within a law firm environment.
Demonstrated experience leading application implementations, upgrades, migrations, and related projects, including management of third-party vendors and consulting partners.
Strong experience designing and supporting enterprise application integrations, APIs, web services, databases, SQL, and related networking technologies.
Experience with legal technology platforms such as iManage Cloud, Aderant, Elite 3E, Litera, Intapp, Relativity, and other law firm applications.
Strong project management, analytical, troubleshooting, organizational, and problem-solving skills, with the ability to manage competing priorities effectively.
Excellent written and verbal communication skills, with the ability to communicate effectively with users and stakeholders at all levels of the organization.
Proven ability to work effectively both as a team leader and collaborative team member.

Who We Are

We’re not just another law firm - we’re something different. At Shumaker, our professional staff are the backbone of our success, providing the essential support that enables our firm to thrive. From operations and finance to marketing and technology, our team members enjoy a collaborative, people-first culture where their contributions truly make an impact. As one of the 200 largest law firms in the United States, we’re looking for talented professionals who want to grow their careers and be part of a firm that values dedication, teamwork, and innovation.

Physical Requirements

This job may require frequent sitting and standing, with occasional walking, bending, and lifting. We are committed to providing reasonable accommodations to individuals with disabilities to ensure equal access to employment opportunities. If you require accommodations during the application or interview process, please let us know.

Notice to Recruiters: We are not accepting outside recruiter submissions at this time. If you have any questions please reach out to Colleen Miller, Director of Recruitment at cmmiller@shumaker.com. Kindly do not contact attorneys directly.

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More about this job

Skills

Document management
Case management
Workflow
Leadership
Troubleshooting
Record keeping
Risk management
Reporting
Documentation
Process improvement
Computer technology
Computer science
SQL
Project management
Problem solving
Communication skills

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