Server

Job Title: Server Reports To: Restaurant Manager, Shift Leaders Age Requirement: 18+ years old (due to the serving of alcoholic beverages)

Summary:

The Restaurant Server is responsible for providing exceptional service to guests, taking orders, serving food and beverages, and ensuring a positive dining experience. They act as the primary point of contact for guests throughout their meal, anticipating their needs and exceeding their expectations.

Essential Duties & Responsibilities:

• Guest Service: ○ Greet guests warmly and professionally upon arrival. ○ Provide menus and answer any questions about the menu or specials. ○ Take accurate food and beverage orders, including any special requests or modifications. ○ Serve food and beverages in a timely and efficient manner. ○ Check in with guests regularly to ensure their satisfaction and address any concerns.
• Sales and Upselling: ○ Suggestively sell menu items, appetizers, desserts, and beverages. ○ Promote specials and new menu items. ○ Maximize sales opportunities by anticipating guest needs and offering additional items or enhancements.
• Table Maintenance: ○ Clear tables throughout the meal, removing empty plates and glassware. ○ Assist with resetting tables after guests leave, ensuring they are clean and ready for the next guests. ○ Maintain a clean and organized work area, including side stations and service areas.
• Payment Processing: ○ Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system. ○ Handle cash, credit card, and other payment methods. ○ Provide guests with receipts and ensure accuracy in all transactions.
• Teamwork and Communication: ○ Communicate effectively with other servers, kitchen staff, and management. ○ Work collaboratively to ensure a smooth and efficient dining experience for all guests. ○ Assist other team members as needed.

Qualifications:

• Age: Must be 18 years of age or older due to the serving of alcoholic beverages.
• Experience: Previous experience as a server or in a customer service role is preferred but not required. Willingness to learn and provide excellent service is essential.
• Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong attention to detail, and basic math skills for handling payments.
• Physical Requirements: Ability to stand and walk for extended periods of time, carry trays of food and beverages, and occasionally lift up to 30 pounds.
• Training: Must be able to obtain any required food handling or alcohol service certifications.