Host/Hostess

Job Title: Host/Cashier Reports To: Restaurant Manager, Shift Leaders

Summary:

The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient dining experience.

Essential Duties & Responsibilities:

• Guest Reception and Seating: ○ Greet guests warmly and professionally upon arrival. ○ Manage the waitlist and seat guests in a timely and efficient manner. ○ Escort guests to their tables, providing menus and any necessary information.
• Cashier Duties: ○ Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system. ○ Handle cash, credit card, and other payment methods. ○ Provide guests with receipts and ensure accuracy in all transactions.
• Order Input & Menu Knowledge ○ Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted ○ Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to effectively answer guest inquiries
• Front of House Organization: ○ Maintain a clean and organized host stand and waiting area. ○ Ensure menus are clean and presentable. ○ Assist with answering general phone inquiries and providing information about the restaurant.
• Customer Service: ○ Address guest inquiries and concerns promptly and professionally. ○ Maintain a positive and friendly attitude, even during busy or challenging situations. ○ Work collaboratively with servers and other staff members to ensure a seamless dining experience.
• Additional Duties: ○ Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders. ○ Completes tasks assigned by management as needed.

Qualifications:

• Experience: Previous experience in a customer service or hospitality role preferred, but not required.
• Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong organizational skills, and basic math skills for handling payments.
• Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20 pounds.