Jobs in the United States

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Added 4 mins ago
Assistant Manager II
Family Dollar
Greenacres, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Cayce, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager II
Family Dollar
Detroit, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager II
Family Dollar
Burbank, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
AR
Recreation Attendant (Part-Time)
Alohilani Resort Waikiki Beach
Honolulu, HI
- Part-time
…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
Added 8 mins ago
Regional Director - Critical Care - Vituity Practice Management - Emeryville
Vituity
Emeryville, CA
…package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control…
Added 16 mins ago
Manager, HSE
Hunting Energy Services
Fryeburg, ME
Hunting, Dearborn Division is seeking a self-motivated, detail-oriented Health, Safety, and Environmental Manager to join our team in Fryeburg, Maine. The HSE Manager will plan, implement,…
Added 17 mins ago
Staff Pharmacist
SouthEast Alaska Regional Health Consortium
Juneau, AK
…maintain policies and procedures related to the OTP medication process. The pharmacist will also be required to train staff on proper drug preparation, dispensing, documentation, and…
Added 18 mins ago
Senior Manager, Packaging
LUXURY BRAND PARTNERS L
United States
While the position is primarily remote, it follows a hybrid 2 day per week schedule requiring occasional in-person work at Culver City, CA 90230
Added 20 mins ago
A
Part Sales Manager – Full Time
AutoZone
Chester, VA
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 20 mins ago
Assistant Store Manager
AutoZone
Cincinnati, OH · Batavia, OH · Union Township, OH
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 20 mins ago
A
Part Sales Manager – Full Time
AutoZone
Kansas City, KS
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 21 mins ago
DB
Customer Service Lead NM, Job 474.26
Default Brand
Albuquerque, NM
- $18 to $22.5 USD / hour
Must have the ability to communicate clearly both written and verbal · Workdays vary depending on location; some are open 7 days per week
Added 22 mins ago
Software Engineering Manager, Internet Edge Services, Internet Edge Services
Amazon Data Services, Inc.
Seattle, WA
We're seeking a talented Software Development Manager to join our dynamic team. In this role, you'll be lead the team responsible for building, enhancing, and operating Catographer - the…
Added 25 mins ago
JA
Head of Finance & Treasurer
Joby Aviation
San Carlos, CA
- $233,500 to $321,000 USD / year
Own banking and investment-manager relationships: operating and cash-management banks, separately-managed-account and fixed-income managers, lenders, trustees and custodians. Lead account…
Added 25 mins ago
Finite Planner
ALAM Air Liquide Advanced Materials Inc.
Mount Bethel, PA
…site specific production plan & schedule in agreement with Operations and other stakeholders. This will be based on available capacity and materials, in line with the agreed upon S&OP…
Added 29 mins ago
Mgr, Materials
Barnes Group
East Granby, CT
Barnes Aerospace is seeking a Supply Chain Manager for its East Granby CRO operation. This leader will direct site materials, production planning, inventory and logistics activities while…
Added 29 mins ago
Delivery Driver(02994) 13850 Brainard Ave
Domino's
Burnham, IL
Must have a valid driver's license · Must have 3 or less moving violations in the last 3 years
Added 33 mins ago
Senior Associate – Zuora Revenue (RevPro) Consulting
RSM US LLP
United States
Participate in client discovery and working sessions; document business requirements, process flows, configuration decisions, and open questions.
Added 34 mins ago
AO
Automotive Office Assistant
AUTOS OF CHICAGO
Arlington Heights, IL
- $23 to $30 USD / hour
We are specifically looking for someone who understands dealership office operations and Dealertrack DMS. Automotive dealership experience is strongly preferred.
Added 34 mins ago
AO
Automotive Inventory Manager - Experience Required
AUTOS OF CHICAGO
Arlington Heights, IL
- $67,684 to $78,689 USD / year
The Inventory Manager is responsible for managing all incoming and outgoing vehicles, ensuring accurate tracking, proper documentation, and coordination between Sales, Service, Body Shop,…
Added 34 mins ago
AC
Indirect Sourcing Category Manager
Aston Carter
Eden Prairie, MN
- $55.3 to $62.5 USD / hour
…opportunities? We're seeking an experienced Indirect Sourcing Category Manager to lead strategic sourcing initiatives across key indirect spend categories, including transportation,…
Added 35 mins ago
II
Maintenance Planner and Scheduler
Ingredion Incorporated (NA-US)
Winston-Salem, NC
- $84,400 to $112,533.33 USD / year
…spare parts and resources to sustain continuous production operations. will provide leadership and technical solutions to crew supervisors, process operations, and field operations. Provide…
Added 40 mins ago
H
Inclusive Work Program Manager - Catalyst
HP
Spring
- $83,000 to $127,800 USD / year
…developmental disabilities (IDD). Experience in project or program manager required - ideally with a corporate or technology background - who brings high standards, sharp observational…
Added 40 mins ago
H
Inclusive Work Program Manager - Catalyst
HP
Spring
- $83,000 to $127,800 USD / year
Inclusive Work Program Manager Skill Description

Shive Hattery Group, Inc.

Service Desk Coordinator

West Des Moines, IA, United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Description

Let’s Do great things - Together

At Shive-Hattery, we believe great design starts with great people. We’re a full-service architecture and engineering firm with a legacy of collaboration, innovation, and putting people first, our clients and each other. If you’re looking for a place where your ideas matter and your growth is supported, you’ll feel at home here.

Why This Role Matters

As a Service Desk Coordinator on the Technology Team with 3-5 years of experience you’ll play a key role in supporting the firm and shaping projects that make a difference - from concept through completion. You’ll collaborate with talented teammates, contribute your expertise, and help us deliver thoughtful, high-quality solutions for those we serve. This role reports to the IT Service and Support Manager.

What You’ll Do

Provides day-to-day coordination of service desk activities while remaining an active contributor to frontline support work.
Oversees ticket intake, assignment, and prioritization, ensures issues are resolved within service level expectations, and serves as the first escalation point for complex or unresolved service desk issues.
Provides coaching and performance feedback, and fosters consistent application of support processes and standards
Monitors team workload and resolution quality, identifies recurring issues, and recommends process improvements to the IT Service and Support Manager.
Contributes to onboarding and knowledge base development for the service desk team.

Requirements

You don’t need to check every box to succeed here. If your experience aligns with many of the items below and you’re excited about the work we do, we encourage you to apply.

3+ years of experience in IT support, service desk, desktop support, or a similar end-user technology role, with demonstrated growth in technical responsibility and problem ownership.
Strong troubleshooting skills across Windows, Microsoft 365, hardware, software, networking, printing, mobile devices, and other common workplace technologies.
Experience supporting Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and related identity and access issues.
Ability to take ownership of complex or escalated support issues, coordinate with other technology teams when needed, and drive issues through to resolution.
Strong understanding of IT service management practices, including incident management, service requests, escalation, prioritization, documentation, and ticket lifecycle management.
Ability to help coordinate daily Service Desk activities, monitor workload and priorities, and ensure urgent or high-impact issues receive appropriate attention.
Strong written and verbal communication skills, with the ability to translate technical concepts into clear, approachable language for employees with varying levels of technical experience.
A customer-focused mindset with good judgment, patience, professionalism, and the ability to remain effective during high-volume or high-pressure situations.
Strong documentation habits and a commitment to building and maintaining useful knowledge articles, troubleshooting procedures, and repeatable support processes.
Ability to recognize recurring problems, identify opportunities for improvement, and work collaboratively with other Technology teams to improve the employee support experience.
Strong organizational skills, personal accountability, and the ability to balance individual support responsibilities with team coordination.

What will make you stand out

Experience serving as a senior Service Desk technician, technical lead, escalation point, or mentor for other IT support professionals.
Hands-on experience with enterprise endpoint and identity technologies such as Microsoft Intune, Microsoft Entra ID, Windows Autopilot, and Microsoft 365 administration.
Experience working within an ITSM platform and using ticket trends, service metrics, knowledge management, or process improvement to strengthen Service Desk operations.
Experience supporting technology in a professional services, architecture, engineering, construction, or similarly complex environment with specialized applications and distributed office locations

Our Commitment to You

Great work happens when you feel secure in your future, confident in your support, and trusted to grow. That’s why our benefits support your health, financial stability, and life beyond work - including medical, dental and vision coverage, paid time off and holidays, 401(k) retirement savings, disability protection, wellness incentives, and flexibility. When we succeed, you share in that success. Guided by truth, trust, mentoring, and care, we’re committed to helping you build a lasting career.

Who We Are

Shive-Hattery is a privately held architecture and engineering consulting firm with design offices across the United States. Here, you’ll work alongside multidisciplinary teams delivering integrated design solutions for clients across industries. You’ll contribute to meaningful projects guided by our principle to design what matters and make our world a better place. You’re looking to build something great. So are we. Shive-Hattery is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. This position is primarily performed in an office or hybrid environment and may require travel to project sites, other Shive-Hattery office locations or to meet with clients. A full clean driver’s license is required. The role involves sitting, standing, and working at a computer for extended periods. May also require lifting light to medium weight objects of up to 50 lbs., the wearing of PPE and navigating active construction sites. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

We are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship. If this role sounds like a fit for your skills and interests, we’d love to hear from you. Apply today and help us design what matters to make the world a better place. Interested applicants should submit their cover letter, resume, and portfolio for consideration. If you are unable to submit your portfolio due to size constraints, please include a link to your portfolio in your cover letter.

Notice to Recruiters and Staffing Agencies:

To protect the interests of all parties, Shive-Hattery and its partners will not accept unsolicited candidate submissions from a recruiter or staffing agency who is not operating under an executed recruiting or staffing services contract with Shive-Hattery. Please do not contact our employees directly in that regard or otherwise submit unsolicited candidate information in any form.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Prioritization
Coaching
Support managers
Onboarding
Troubleshooting
Microsoft Windows
Microsoft 365
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
IT service management
Documentation
Monitor workload
Communication skills
Organizational skills
Process improvement

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Work requirements

Jobs in the United States