As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI
Role Description:
We are seeking an SFN Network Development Manager to own the economic model of our third-party fulfillment network. You will build the cost-to-serve model that sits behind every partner agreement, derive and validate the rate cards we contract on, and maintain a benchmarked shadow P&L for each partner. Alongside that you will own the measurement layer that tells us whether the economics are holding, translating the commitments in partner agreements into measurable metrics and owning the reporting that goes to partners and ShipBob leadership.
This is a build role for someone who understands fulfillment operations from the floor up and can translate what happens in a building into what it costs. Comfortable moving between a cost model, a contract and a partner conversation.
This role reports to the Senior Director, Network Development, and works in close partnership with SFN Operations, Pricing, Legal and the Data team.
What you’ll do:
Modeling
- Build and own the cost-to-serve model for SFN partner operations: labor, equipment, occupancy and overhead by activity, at site level.
- Model the economics of proposed commercial terms before they are agreed, so we understand what a rate card delivers for both parties at the volumes we actually expect.
- Run scenario and sensitivity analysis on the variables that move the answer and state which assumptions the conclusion depends on.
- Model the economics of network decisions including new sites, consolidations and inventory moves, and quantify the trade-offs.
- Establish standard cost and variance analysis across the network, so that where actual cost diverges from standard we know by how much and why.
- Model payback on capital investments using cost of capital, IRR, and associated throughput metrics to drive recommendations.
Partner Performance
- Serve as the validation gate on new agreements: before a commercial commitment is signed, confirm that what it obliges us to measure and enforce can be measured and enforced, and that its terms are economically viable and fair to both ShipBob and the partner.
- Keep contractual obligations and reporting in sync as agreements evolve, so every new term has instrumentation behind it.
- Design and own partner-facing performance reporting, including what is published, to whom, at what level of detail, and on what cadence.
- Specify product requirements for the publication mechanism and work with Product and Engineering to deliver it.
- Build the analytics that surface systemic insight across the network: productivity benchmarking by region and product profile, emerging risk patterns, and structural versus situational performance variance.
Shadow P&L
- Build and own the partner shadow P&L, benchmark partner, productivity and cost against comparables, and flag deteriorating economics early, with the drivers quantified.
- Define the financial and productivity insight shared back with partners and support the rate reviews, cost model validation, and negotiations with partner-level analysis.
Mechanisms and Escalation
- Own the performance escalation framework with SFN Operations, including thresholds, owners, and touchpoint sequence, and automate escalation so issues reach the right level without manual intervention.
- Supply the performance and financial inputs for Quarterly Business Reviews.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 7+ years in operational finance, costing and pricing work, plant or site controllership, FP&A or commercial finance, within manufacturing, distribution, fulfillment or a comparable operating environment.
- Demonstrated experience building economic and cost-to-serve models from first principles, rather than operating a model someone else designed.
- Working understanding of fulfillment or warehouse operations and the cost drivers within them such as labor productivity, equipment utilization, occupancy, throughput and mix. You should be able to walk a floor and understand where the cost sits.
- Comfort working with cost and industrial engineers on design engineering.
- Excellent financial literacy. Comfortable building a P&L view, understanding cost structure and margin drivers, and forming a defensible judgement on whether a commercial arrangement is working.
- Fluency with data at scale. SQL is expected, and experience with modern data platforms such as Databricks is strongly preferred. You should be able to get at the data you need to build a model without waiting on someone else to extract it.
- Ability to read a commercial agreement and translate its obligations into measurable terms. Prior exposure to contracts, service levels or commercial terms is a significant advantage.
- Experience specifying requirements to product and engineering teams and seeing a build through to delivery.
- Ability to influence and drive accountability across functions without direct authority, including with senior stakeholders.
- Exceptional rigor. Numbers that go to partners and to leadership must be right, and this role is the last line of defense on that.
- Solid written and verbal communication. Able to explain an analytical conclusion to a commercial audience and a commercial constraint to an engineering one.
- Comfort with ambiguity. Much of what this role will own does not exist yet.
- Program or project management experience is a bonus.
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $99,150 - $132,200 for this role. The full base pay range for this position in our compensation architecture is $99,150 - $165,250. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
Use of AI-Assisted Tools During Recruitment
We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions. Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment. Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.