Case Manager

Applicant must have experience with personal care and home community-based waiver

Shine Bright Care, LLC is looking for a case manager to join our team in our Wasilla office. Looking to hire someone willing to learn, with a great attitude, interpersonal and clerical skills, with a heart to serve others, please join our team if that's you!

BASIC FUNCTION: Performs a variety of administrative functions. Process and maintain consumer files and data base, ensure consumers files follow State and Federal Regulations

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary contact for Consumers/Legal Representatives/Guardians and family members
• Prepare documentation and attend Consumers initial and annual assessments
• Process New Consumer intake documentation
• Fax completed documentation to the State of Alaska to process information
• Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers
• Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed.
• Handle confidential and sensitive information with poise, tact, and diplomacy
• Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server
• Work independently and within a team on special and ongoing projects when necessary
• Projects a positive image of organization and conduct one’s self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization.
• Perform all other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES;

• Strong interpersonal skills and customer service
• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
• Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm
• Multi-line phone, copiers and fax machines
• Effective written and oral communication skills
• Ability to consistently be at work and on time
• Ability to maintain a confidential working relationship
• Excellent personal organizational skills
• Ability to follow oral and written instructions
• Ability to communicate effectively and maintain a positive attitude

QUALIFICATIONS:

• Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field
• Must be at least eighteen years of age and have a valid Alaska Driver’s License
• Must be able to pass a Criminal Background Check
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must have knowledge of a variety of computer software applications or be willing to learn software applications- (Microsoft Outlook, Word, PowerPoint and Excel)
• Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

WORK ENVIRONMENT:

• Ability to work in an office setting
• Position may require extended hours including evenings and weekends, travel to client’s residency.