Field Service Supervisor

Field Service Supervisor

Location: Waltham, MA

Salary: $113,000 - $115,000 per year

• Based on your location, a Cost of Living Adjustment (COLA) is available as part of the total compensation package

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary:

Shimadzu Scientific Instruments is seeking a Field Service Supervisor to serve as both a technical expert and a leadership resource within our Service team. In this high-impact role, you will provide hands-on service across your assigned region while supporting and mentoring Field Service Engineers to drive service quality and customer satisfaction. This position is ideal for a lead engineer ready to step into a role that combines technical excellence with people leadership.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Provide daily field support through installation, maintenance, and repair of Shimadzu’s analytical instruments.
• Mentor and guide regional Field Service Engineers, including assistance with service call assignment and daily technical troubleshooting.
• Support onboarding, performance evaluations, and technical skill assessments.
• Monitor regional service call tracking systems and ensure documentation compliance.
• Conduct customer follow-up and issue resolution for escalated service matters.
• Assist in parts inventory control, service contract promotion, and customer satisfaction initiatives.
• Support hiring efforts for new engineers and participate in technical interviews.
• Travel within the assigned region as required.

EDUCATION AND QUALIFICATIONS:

• Associate degree in Electrical Engineering or Technology required; Bachelor’s degree in a Life Science discipline preferred.
• Minimum of five (5) years experience in analytical instrumentation service or a similar technical field.
• Demonstrated leadership in a technical environment (team lead, mentor, or supervisor-level experience preferred).
• Strong knowledge of electronic systems, troubleshooting techniques, and instrumentation repair.
• Excellent communication, organizational, and interpersonal skills.
• Willingness and ability to travel daily within the assigned region.

Compensation & Benefits:

This full-time, exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $113,000 to $115,000 annually, paid semi-monthly. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.

For more details on benefits, please visit www.ssi.shimadzu.com/jobs.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

EEO Statement:

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.