Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it - creating strategies that redefine industries, inspire growth, and build lasting impact. About the Role We are looking for an outgoing, customer-focused Customer Service Representative to join our team. This position combines face-to-face customer interactions, product presentations, and sales support. The ideal candidate enjoys meeting new people, understanding customer needs, recommending solutions, and creating positive experiences while contributing to business growth.

Responsibilities

• Interact directly with customers and provide personalized assistance.
• Introduce and promote products and services to potential customers.
• Identify customer needs and recommend suitable solutions.
• Present product features, benefits, and promotional offers.
• Build strong customer relationships and encourage repeat business.
• Address questions and concerns with professionalism.
• Identify sales opportunities and guide customers through purchasing decisions.
• Support promotional campaigns and customer acquisition activities.
• Work toward individual and team sales performance goals.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, confident, and persuasive personality.
• Interest in sales, customer service, and promotions.
• Comfortable initiating face-to-face conversations.
• Strong problem-solving and relationship-building abilities.
• Previous sales or customer service experience is a plus but not required.

What We Offer

• Hands-on training in customer service and sales.
• Opportunities to develop negotiation and presentation skills.
• Professional growth and advancement opportunities.
• A dynamic and supportive team environment.
• Compensation based on the position and experience.