Learning and Development Coordinator

Position Summary The Learning & Development Coordinator provides administrative, training, and operational support to the Senior Manager of Team Development & Standards. This role is responsible for coordinating training activities, maintaining learning materials, supporting process and technology implementations, documenting procedures, participating in system testing, and assisting with company-wide initiatives and events. The successful candidate will help ensure training content, operational procedures, and learning programs remain accurate, effective, and aligned with organizational standards.

Key Responsibilities

Training Coordination & Administration

• Coordinate training schedules and logistics for new hires and existing employees.
• Maintain training records, materials, and documentation.
• Support the development and delivery of learning programs and training initiatives.
• Assist with onboarding and ongoing employee development activities.
• Ensure training content remains accurate, current, and aligned with company standards.

Learning Content Development

• Create and update training presentations, job aids, process guides, standard operating procedures (SOPs), assessments, and related learning materials.
• Review learning content according to established review schedules.
• Maintain version control and document integrity for all training resources.

Process & Technology Support

• Assist in the implementation of new processes, procedures, and systems.
• Participate in user acceptance testing (UAT) and operational workflow testing.
• Document testing results and prepare summaries for leadership review.
• Update training materials and procedural documentation following process or system changes.

Standards & Documentation

• Develop and maintain process documentation, SOPs, and operational standards.
• Ensure documentation reflects current business practices and compliance requirements.
• Support efforts to improve consistency, efficiency, and knowledge sharing across teams.

Event & Project Support

• Support company training events, meetings, and employee development initiatives.
• Research and obtain estimates for event-related expenses and vendor services.
• Assist with project coordination and implementation activities as assigned by the Senior Manager of Team Development & Standards.

Qualifications

Preferred Experience

• 2-5 years of experience in training coordination, learning and development, administrative support, operations, or process documentation.
• Experience developing training materials and procedural documentation.
• Familiarity with Learning Management Systems (LMS) and Microsoft Office applications.
• Experience supporting software implementations, process improvements, or project coordination initiatives.

Key Skills

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and document management discipline.
• Ability to manage multiple priorities and deadlines.
• Strong Microsoft Office skills, especially PowerPoint, Word, Excel, and Teams.
• Ability to work independently and collaboratively with cross-functional teams.