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Shields Advanced Therapies

Advanced Therapies Financial Coordinator

Durham, NC, United States

$55,000 to $60,000 USD / year

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Job details

Pay: $55,000 to $60,000 USD / year
Experience: Ideal candidate will have 5+ years of experience in healthcare billing, insurance coordination, or patient financial counselling
Posting language: English
Posted: Nov 6, 2026

Original job description

About Shields Advanced Therapies

Advanced therapies represent one of the most significant shifts in modern healthcare, yet health systems face substantial operational, clinical, and financial barriers to adoption.

Shields Advanced Therapies was created to solve this challenge, partnering with leading academic medical centers and pharmaceutical companies to build the infrastructure necessary to bring these breakthrough treatments to more patients.

The company is led by a seasoned leadership team and is grounded in Shields' longstanding commitment to culture, hospital partnership, and delivering better patient care at the lowest possible cost.

Today, Shields Advanced Therapies is anchored by 8 of the Top 20 Academic Medical Centers in the United States and Shields' 40+ year track record of partnering with over 1,000 hospitals across 43 states provides a natural channel for continued expansion.

Role Overview

The Advanced Therapies Benefits Specialist will play a crucial role in managing and coordinating patient financial services, ensuring that patients understand and can access available financial resources from payers, manufacturers, and foundations.

This is a full-time role based in the Raleigh/Durham, NC area, reporting to the Service Access Manager, Financial Clearance. The position will require initial in-office training, with a transition to remote work following completion of training.

Core Responsibilities

Benefits Investigation & Verification

Work with all payers (Government, Commercial, and otherwise, including out-of-state Medicaid agencies), pharmacy benefit managers (PBMs), and third-party administrators (TPAs) to identify, investigate and verify patient insurance coverage and benefits as early as possible within the care journey to ensure timely access to care, accurate billing, and minimal claim denials.
This involves confirming eligibility and understanding the specifics of various insurance plans, including site-of-care considerations.

Prior Authorization Facilitation

Work with patients, Cell & Gene Therapy Clinical Coordinators, clinical staff, payers, and others to secure prior authorizations for each component of the treatment plan as applicable/required.

Benefit Enrollment Assistance (if applicable)

Guide patients through the process of enrolling in appropriate benefit programs, such as Medicaid, Medicare, or other financial assistance options. This may involve helping patients complete necessary applications and providing information on program requirements.

Patient Financial Counseling

Assist patients in understanding their insurance benefits, out-of-pocket costs, and available financial assistance programs. This includes explaining coverage details and guiding patients through the complexities of healthcare billing, including site-of-care considerations.

Collaboration with Departments

Work closely with clinical staff, patient accounting, billing & collections, and other hospital departments (e.g., research) to communicate benefits considerations and serve as point of contact during financial clearance process, ensure accuracy, and enhance patient satisfaction. This collaboration ensures that financial considerations are integrated into patient care planning.

Collaboration with Manufacturers

In partnership with the team, work with manufacturers to attempt to secure additional financial assistance as applicable/appropriate.

Compliance and Documentation

Maintain accurate records of patient interactions, financial agreements, and assistance provided, ensuring compliance with healthcare regulations and privacy laws. This includes documenting all financial counseling sessions and maintaining confidentiality of patient information.

Development and Execution of Financial Pathways

Codify and execute benefits investigation and prior authorization pathways tailored to each product covered by advanced therapy programs across Health System Partner's service lines and therapeutic programs.
Where Letters of Agreement or Single Case Agreements are needed to ensure access, partner with Managed Care and Payer Access teams to solidify agreements that get patients to treatment.

Programmatic Expansion

Contribute to development of centralized Benefits Specialist function that will augment dedicated teams at our Health System Partners and other future partners.

Credentials & Requirements

Ideal candidate will have 5+ years of experience in healthcare billing, insurance coordination, or patient financial counselling
Familiarity with healthcare financial systems and the insurance verification process required
Strong communication and interpersonal skills are crucial for effectively assisting patients
Attention to detail, organizational abilities, and proficiency with healthcare information systems are also important
Prior experience/familiarity with payer navigation specifically related to cellular therapy (CAR T, TIL, etc.), gene therapy, and/or bone marrow transplant patient journeys and applicable prior authorizations required to enable is preferred
Prior exposure with both inpatient & outpatient site-of-care also preferred but not required