GTM Program Analyst

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The GTM Program Analyst supports the planning, coordination, execution, and continuous improvement of go-to-market initiatives across Spend Optimization Services. This role helps move GTM initiatives from intake and assessment through readiness, launch, operationalization, and ongoing optimization.

The GTM Program Analyst maintains program structure, tracks milestones and dependencies, coordinates readiness activities, supports governance, and provides visibility into progress, risks, decisions, and outcomes.

This role is focused on execution and program support. It partners with the leaders responsible for GTM strategy, portfolio strategy, campaign execution, Sales, service delivery and enablement to translate priorities into coordinated action.

Role Description

GTM Program Coordination

• Support GTM initiatives across the end-to-end lifecycle, from intake and assessment through launch, operationalization, and optimization.
• Develop and maintain program plans, milestones, timelines, dependencies, action items, and delivery commitments.
• Coordinate cross-functional activities to keep deliverables aligned and on schedule.
• Track risks, issues, decisions, dependencies, and blockers, escalating items that require leadership attention.
• Support working sessions, governance meetings, launch-readiness reviews, and recurring operating cadences.
• Maintain action logs, decision logs, meeting documentation, and program records to drive accountability and follow-through.

Launch and Operational Readiness

• Support coordination of cross-functional launch-readiness activities and maintain visibility into required deliverables.
• Track dependencies across Sales, Delivery, Marketing, Enablement, Customer Success, Revenue Intelligence, Partner teams, and operational stakeholders.
• Help ensure impacted functions are engaged at the appropriate points in the GTM lifecycle.
• Support readiness reviews by identifying incomplete activities, gaps, dependencies, and risks.
• Coordinate launch timelines and ensure owners understand deliverables and target milestones.
• Support the transition of launched initiatives into repeatable business operations.

Reporting, Metrics, and Program Visibility

• Maintain GTM status reports, dashboards, scorecards, and program trackers.
• Working with Revenue Intelligence, track agreed KPIs, milestones, readiness indicators, and execution metrics.
• Prepare concise, executive-ready status updates for stakeholders and leadership.
• Identify trends, recurring bottlenecks, risks, and opportunities to improve execution.
• Support post-launch reviews and lessons learned to strengthen future GTM initiatives.

Communications and Enablement Support

• Support development and coordination of internal launch and enablement materials in partnership with content and enablement owners.
• Help ensure GTM information and documentation remain current, accessible, and consistent across stakeholder groups.

Process and Continuous Improvement

• Capture lessons learned from completed initiatives and incorporate improvements into future GTM execution.
• Identify opportunities to simplify handoffs, clarify ownership, improve transparency, and reduce execution friction.
• Support adoption of standard GTM tools, templates, checkpoints, and documentation practices.

Behaviors and Competencies

• Collaboration – Builds trust, values diverse perspectives, and fosters positive team dynamics to achieve shared goals. Adaptability – Responds flexibly to changing priorities, feedback, and evolving organizational needs.
• Strategic Execution – Balances big-picture goals with tactical details, ensuring alignment between strategy and delivery.
• Effective Communication – Communicates clearly, actively listens, and tailors messages for different audiences.
• Accountability – Takes ownership of outcomes and follows through on commitments with reliability and integrity.

Skill Level Requirements

• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Clear, empathetic communication and relationship-building skills with diverse teams and stakeholders.
• Analytical mindset with the ability to assess data, identify trends, and recommend improvements.
• Experience using project management software (e.g., Jira, Asana, MS Project, Smartsheet).
• Ability to work independently while influencing cross-functional outcomes through collaboration.
• Strong program and project management expertise, including familiarity with agile, waterfall, or hybrid methodologies.

Other Requirements

• Experience supporting cross-functional initiatives involving business, operational, technical, and leadership stakeholders.
• 3-5 years of experience in program or project coordination, program management, business analysis, operations, go-to-market, transformation, or a related role
• Experience supporting GTM initiatives such as launches, sales enablement, commercialization, campaign coordination, or service or product lifecycle activities.
• Experience maintaining program plans, milestones, dependencies, risks, status reports, and program documentation.
• Experience developing stakeholder-facing and leadership-ready communications.
• Experience using project or program management platforms such as Asana or similar tools.
• Proficiency with reporting and analysis tools such as Power BI, Tableau, or Excel.
• Experience in IT services, consulting, technology, or transformation programs preferred.
• Bachelor's degree in Business, Operations, Marketing, Technology, or a related field preferred; equivalent experience will be considered.

Other Requirements

• Ability to work effectively in a highly cross-functional and evolving environment.
• Ability to manage multiple concurrent initiatives and competing priorities.
• Strong written, verbal, organizational, analytical, and facilitation skills.
• Ability to travel up to 10% for SHI, partner, customer, or industry events.

The estimated annual pay range for this position is $110,000 - $140,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status