The Cybersecurity Security Operations Center (CSOC) Manager’s core function is to provide leadership and oversee the administration of the CSOC, including security engineers and security analysts. The CSOC is responsible for monitoring and alerting on cybersecurity events, ensuring the maintenance of the current and future technologies, and continually analyzing threat data to find ways to improve the organization's security posture. This position requires both the ability to tactically focus on immediate threats at hand as identified in alerts and intelligence as well as strategically remain focused on Initiatives tasked by senior leadership. Candidates must be highly analytical, technically competent, and have an ability to provide focus and calm during incident response scenarios. The ability to lead groups or move forward initiatives is essential. In addition, the ability to plan for future team needs requires staying informed of current events in technology platforms and the Cybersecurity industry.
Operational Management
- Manage team employees reporting directly to you. Responsibilities include preparing midyear and annual staff evaluations and addressing both opportunities for growth (such as promotions) or improvement (such as employee performance improvement plans) as performances warrant.
- Manage the on-call rotation and time off for the SOC
- Providing regular training sessions and mentorship opportunities to facilitate knowledge-sharing within the team.
- Hiring new staff members or contracting outside services to supplement your team's capabilities when needed.
- Responsible for vendor management - existing and future contractual relationships with technology and service providers. This includes working to address support issues, contract renewals / discrepancies, bi-weekly meetings, Quarterly Business Reviews, etc.
- Track tool performance / utilization to measure return on investment and support future evaluation / rationalization needs.
- Responsible for identifying tool / service evaluation opportunities. Working closely with the Security Threat Architect.
- Responsible for day-to-day CSOC budget management
- Lead your team and communicate with management during incident response (IR) to ensure timely notification and containment occur. Responsibilities include ensuring communicating, documenting IR progress, and following through with post-mortem reviews.
- Ensure CSOC meets regulatory compliance of both internal and external auditors by adherence to policies and procedures. Ensure version control of SOC alerts as well as least privilege access to logs and investigation data.
- Ensure synchronization and collaboration between the CSOC and Cyber Threat Intelligence team.
- Work with other departments to identify the root causes of security incidents and develop strategies to mitigate these risks.
Strategy & Planning
- Work with employees on Individual Development plans. Interface with management and Human Resources to ensure plans meet business needs and provide measurable advancement steps to employee promotion and realization of career goals.
- Responsible for building and briefing at the monthly Governance Board meetings for existing or future spend as appropriate.
- Responsible for planning and prioritizing annual spend for CSOC in support of Operational Plan Development and advising upper management on budget forecasting.
- Improve incident response times, reduce false positives and other extraneous alerts, and enhancing threat detection capabilities.
- Work with CSOC and architecture in determining technology and resource requirements.
- Participate in engagement with other service families and departments in addressing CSOC logging and monitoring needs. Engage with same groups in developing Enterprise logging and monitoring strategies and solutions.
• Stay abreast of business and technological developments to properly prepare CSOC future posture.
Acquisition & Deployment
- Work with upper management to understand budget availability to shape CSOC efforts.
- Supervise team and/or perform compliance assessments to include Proof of Value (PoV) or Proof of Concept (PoC) for new program security tools.
- Provide an accurate technical evaluation of the software application, system, or network, documenting the security posture, capabilities, and vulnerabilities against relevant information assurance policies.
Incidental Functions
- Assist with other projects as required to contribute to efficiency and effectiveness of the organization.
- Travel may be required but should not exceed 10% of work time.
- Work outside the standard office 7.5-hour workday may be required with on-call availability.
This is a remote position.
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Education & Experience
Required:
- Bachelor’s degree or foreign equivalent in related field or equivalent experience.
- 12+ years IT and/or cyber experience.
- 8+ years IT security experience
- 8+ years of managing a team of direct reports
- Minimum 1 year experience with cyber-security investigations and incident response.
- Minimum 1+ years of experience in process analysis and improvement.
- Background in metrics/reporting.
- Experience identifying and implementing solutions to complex business problems.
- Understanding of various operating systems (z/OS, Window, UNIX, Linux, AIX, etc.) with an emphasis on vulnerability assessment and hardening.
- Ability to analyze reports by reviewing incident or threat frequency, severity, and duration data.
- Must be eighteen years or older
- Must be legally authorized to work in the United States without company sponsorship
Preferred Experience
- Experience in a Security Operations Center (SOC) or working with a Managed Security Service Provider (MSSP)
- Supervisory and/or Management experience preferred.
- Budget management
- Vendor management
- Understand Log Management process and program
- Certifications: Lean, CISSP, SANS GIAC, or CISM
- Project Management concepts: use of JIRA, Planner, etc.
- Delivery of Metrics demonstrating proof of value and key performance indicators
- Understanding of CVSS, CVE, CWE, CPE, CCE, CWE, OVAL, SCAP and/or other standards.
- Familiar with both IT and OT detect and respond functions
- Familiar with email security tools such as Proofpoint, Abnormal Security, O365, etc.
- Understanding of Threat Analysis and Threat Intelligence.
- Experience with Security and Information and Event Monitoring (SIEM) products such as Sumo Logic, Splunk, etc.
- Experience with Vulnerability Management products such as Qualys.
- Utilize key performance indicators to track analyst workloads as well as the efficiency of detection signatures/rules and associated monitoring technologies.
- Benchmark and implement industry best practices to mitigate potential threats.
- Support the preparation of appropriate reports and communicate status and results.
- Familiarity with SOC-CMM
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute - it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.