Client Service Coordinator / Veterinary Assistant Summary

We are seeking a full-time Client Service Coordinator (CSR) to be the welcoming face and voice of our practice. This is primarily a client service/front desk position, but because we are a small, collaborative team, there will be times when you may also assist with patient care and support the medical team.

Previous veterinary experience and the ability to assist with patients are preferred, but your primary focus will be creating an exceptional experience for our clients---from the first phone call through the end of their visit.

We are looking for someone who values empathy first, teamwork over position, and understands that great communication is just as important as great medicine.

To apply, please send your resume and a short note about why connection in veterinary medicine matters to you to dr.amber@sheridanpetcare.com

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The Role

Your primary responsibility will be client service and front desk support. You will help create a welcoming, organized, and positive experience for every client who interacts with Sheridan Pet Care.

Your day-to-day responsibilities will include:

• Welcoming clients and patients to the practice
• Answering phones and responding to client texts and messages
• Scheduling and coordinating appointments
• Helping clients navigate their visits with warmth and clear communication
• Maintaining accurate client and patient information
• Supporting efficient communication between clients and the medical team
• Keeping the reception area organized and welcoming

Because we are a small team, flexibility is important. There may be times when you are asked to step away from the front desk and help our technicians and doctors with basic veterinary assisting duties. Depending on your experience and comfort level, this could include patient handling and restraint, preparing exam rooms, helping with laboratory tasks, maintaining treatment areas, and other general patient-care support.

You may be a great fit if you:

• Have previous veterinary client service or veterinary assistant experience
• Are comfortable assisting with patients when needed
• Genuinely enjoy working with people and creating a positive client experience
• Communicate clearly, kindly, and professionally
• Stay organized and calm when things get busy
• Are comfortable balancing multiple priorities
• Value teamwork and are willing to jump in where needed
• Take pride in creating a welcoming, professional atmosphere