Program Manager (Navigation Center)

Location: Bend, Oregon - In Person Status: Full-Time, Exempt Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off At the Lighthouse Navigation Center our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing. We are seeking a passionate and mission-driven Program Manager to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work. The Program Manager oversees the Case Management and Peer Support teams, ensuring the delivery of compassionate, participant-centered services that promote stability, recovery, and pathways to permanent housing. Through effective leadership, program development, and community partnerships, this role fosters a safe, supportive environment aligned with the mission and values of Shepherd’s House Ministries.

Strategic Work Expectations:

• Mission & Values: Demonstrate SHM’s mission and values through honesty, compassion, grace, community and stewardship.
• Growth & Accountability: Maintain a teachable spirit, receive feedback with humility, take ownership of responsibilities, and pursue opportunities to learn and grow.
• Collaboration & Culture: Work collaboratively across teams to strengthen SHM’s ministry, contribute to a healthy workplace culture, and proactively bring forward ideas, concerns, and opportunities for improvement.

Essential Duties and Responsibilities:

• Program Oversight: Oversee the daily operations of Navigation Services, ensuring effective, compassionate, and participant-centered case management and peer support services.
• Team Leadership: Supervise, coach, develop, and evaluate Case Managers and Peer Support Specialists, fostering accountability, collaboration, and professional growth.
• Service Coordination: Oversee individualized service planning, case management, recovery support, housing navigation, and transition planning to promote participant stability and long-term success.
• Program Development: Develop, implement, and continuously improve programs and services that address participant needs and support pathways to recovery, stability, and permanent housing.
• Community Partnerships: Build and maintain relationships with healthcare providers, government agencies, nonprofit organizations, and community partners to expand participant resources and services.
• Participant Safety: Promote a safe, welcoming, and low-barrier environment while responding appropriately to crises, behavioral concerns, emergencies, and safety incidents.
• Program Compliance: Ensure adherence to organizational policies, confidentiality standards, mandatory reporting requirements, grant obligations, and applicable regulations.
• Performance & Outcomes: Monitor participant progress, program effectiveness, service delivery, and outcomes to identify opportunities for improvement.
• Staffing & Operations: Coordinate employee scheduling, staffing coverage, required trainings, documentation, and administrative responsibilities to support consistent program operations.
• Financial Stewardship: Collaborate with leadership and Finance to support responsible budgeting, purchasing, resource management, and operational efficiency.

Qualifications:

Education & Experience:

• Bachelor’s degree in Social Work, Counseling, Psychology, or a related field preferred.
• Minimum of 3–5 years of experience in recovery programming, residential care, social services, or nonprofit leadership.
• Demonstrated experience supervising, coaching, and developing staff in a collaborative team environment required.
• Knowledge of trauma-informed care, recovery services, case management, and community resource coordination strongly preferred.
• Experience with program operations, budget oversight, financial stewardship, and community partnerships preferred.

Working Conditions:

• Work is primarily performed in a low-barrier shelter environment, with regular interaction with individuals experiencing homelessness, trauma, addiction, and behavioral health challenges.
• Ability to remain calm, professional, and responsive during crises, emotionally intense situations, and other challenging circumstances.
• Work involves regular interaction with staff, participants, volunteers, and community partners in a collaborative, fast-paced environment.
• Ability to work a flexible schedule, including occasional evenings, weekends, or holidays, based on operational needs.
• Occasional local travel between SHM facilities and community partner locations may be required.

Physical Requirements:

• Ability to stand, walk, and move throughout the facility for extended periods, including navigating stairs and outdoor areas.
• Ability to sit for extended periods while performing administrative, supervisory, and computer-based tasks.
• Ability to occasionally lift, carry, push, or move objects weighing up to 35 pounds.
• Ability to bend, reach, stoop, kneel, and climb stairs as needed to support daily operations and participant needs.
• Ability to communicate effectively, both verbally and in writing, and respond appropriately to individuals, safety concerns, alarms, and emergency situations, with or without reasonable accommodation.

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.