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Added 3 mins ago
Merrill Wealth Management Client Associate – Advisor Development Program: Oklahoma Market
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The Wealth Management Client Associate – Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a…
Added 3 mins ago
FINANCE MANAGER
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…Every team member knows they matter and owns a stake in our success, delivering hospitality…
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Manager, Client Platform Engineering
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We are looking for a Manager, Client Platform Engineering to own MongoDB's endpoint platform worldwide. You'll lead a globally distributed team responsible for macOS, Windows, and Linux…
Added 12 mins ago
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Sales Manager
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- $80,000 USD / year
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Added 20 mins ago
Sr. Manager - S&G Analyst Development Program Lead
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…way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented…
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SENIOR COMMUNITY ASSOCIATION MANAGER
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Together, we own our company, our future, and our shared success.
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District Sales Manager (Sacramento, CA)
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The District Sales Manager is responsible for the achievement of territory sales target for the company and oversees all resources, including clinical support and additional field sales…
Added 1 hour ago
VP, H&W Platform Commercialization Manager
Synchrony Bank
Stamford Engagement Hub, CT · Chicago Engagement Hub, IL · Orlando Engagement Hub, FL · Dallas Engagement Hub, TX · Phoenix Engagement Hub, AZ · NYC Bryant Park Engagement Hub, NY · Boston Engagement Hub, MA · St. Paul Engagement Hub, MN · Baltimore Engagement Hub, MD · Cincinnati West Chester Engagement Hub, OH · Draper Engagement Hub, UT · Kansas City Engagement Hub, MO · Rapid City Engagement Hub, SD · Bentonville Engagement Hub, AR · Charlotte Engagement Hub, NC · Canton Engagement Hub, OH · Atlanta Engagement Hub, GA · Seattle Engagement Hub, WA
Reporting to the VP, Platform Commercialization Leader, the VP, Platform Commercialization Manager role converts the platform’s commercial strategy into practical, prioritized adoption…
Added 1 hour ago
Audio Visual General Manager
Shepard Exposition Services
Atlanta, GA
The General Manager, AV (AV) will lead the Shepard AV branch as a profit center and holds full accountability for its operations, staffing, customer experience, and financial performance.…
Added 1 hour ago
Audio Visual General Manager
Shepard Exposition Services
Las Vegas, NV
The General Manager, AV (AV) will lead the Shepard AV branch as a profit center and holds full accountability for its operations, staffing, customer experience, and financial performance.…
Added 1 hour ago
Job Profile AI Native Software Engineering Manager - Reinvention Center
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…can learn from each other and solve the world’s most complex client…
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Client Experience Intern
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Amazon Account Manager · Senior Amazon Account Manager · Amazon Marketplace Manager · Marketplace Account Manager · Amazon Brand Manager (agency, accelerator or aggregator side) · Ecommerce…
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Service Specialist
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…companies reputation for reliability and responsiveness at every client interaction. The position reports to the Service Manager and requires approximately 80–90% travel, with up to 30%…
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Private Banker II
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3-5 years of banking or management experience required
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Behavioral Health Clinical Supervisor (SUD)
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Shepard Exposition Services

Audio Visual General Manager

Las Vegas, NV, United States

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

The General Manager, AV (AV) will lead the Shepard AV branch as a profit center and holds full accountability for its operations, staffing, customer experience, and financial performance. This role will own the branch Profit and Loss (P&L), direct production management and warehouse operations, and serve as the lead Production Manager for the branch’s largest local events. The General Manager, AV will also establish standardized processes and standard operation procedures (SOPs), drive sales growth, and cultivate local industry and labor relationships.

Key Contributions of the Role

Manage all branch operations, including office, warehouse, and facility maintenance.
Recruit, train, and develop branch personnel and foster engagement through clear communication and associate events.
Own the branch P&L by approving event budgets and ensure gross-profit targets are met.
Lead the 30-day budget and planning meetings and ensure timely follow-through on action items to meet internal and external customer needs.
Direct the Senior Production Managers, Production Managers, Warehouse Managers, and administrative and support staff to ensure timely completion of all tasks.
Serve as lead Production Manager on the branch’s largest events while meeting company standards for quality, service, safety, and financial performance.
Develop and improve branch SOPs and partner with the Shepard Exposition Services (SES) General Manager, Vice President of AV Operations, and AV Technical Director to ensure nationwide consistency.
Negotiate and manage union contracts and maintain current knowledge of local labor practices.
Partner with the Payroll Department and follow payroll SOPs to ensure accurate labor tracking.
Approve and track event travel against approved budgets.
Collaborate with the AV and SES Sales Department, as needed, to support growth initiatives and strengthen customer experience.
Own the branch customer experience and continue to grow it using the organizer and customer survey results to drive service improvements.
Build and maintain vendor, facility, venue, and industry relationships in the local market.
Manage the employment life cycle of direct reports and provides timely performance feedback.
Enforce Shepard policies, procedures, safety standards, and operational best practices.
Minimum of five years of progressive audio visual operations experience, including leading large-scale events as a Production Manager, and at least three years of people-management experience.
Ability to budget for location branches and able to interpret P&L statements, financial reports, labor reports, and KPIs to deliver measurable results.
Advanced knowledge of audio visual production, show-site execution, warehouse operations, and union labor practices.
Ability to build, document, implement, and audit SOPs across office, warehouse, and show-site operations.
Excellent written, verbal, presentation, interpersonal, organization, prioritization, and deadline-management skills.
Effective communication and collaboration skills that will effectively transfer across several different departments within AV and SES.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Bachelor’s degree in business administration, operations, event management, or related field; or relevant experience may be substituted for formal education.

Aligning With Our Values for Success

Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
Ability to perform as a responsible ESOP owner, by making daily decisions to benefit the client and the company.
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.

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More about this job

Skills

Customer experience
Control production
Warehouse operations
Sales
Communication skills
Guide staff
Payroll
Team leadership
Prioritization
Collaboration
Event planning

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Work requirements

Jobs in the United States