Senior Case Manager

Title: Senior Case Manager Level: Mid-Level Department: Fair Ridge Family Shelter Reports To: Assistant Director of Programs Salary Range: $58,000–$64,000 annually Location: Fairfax County, VA FLSA Status: Exempt

About Us

Shelter House was established in 1981 as a grassroots response to the homelessness crisis in Fairfax County. Since our inception, we have adapted and grown to meet community needs while building strong partnerships with government agencies, private organizations, and community members. Today, Shelter House is a respected organization with more than 200 employees committed to preventing and ending homelessness and domestic violence. Over the past year, our compassionate team has positively impacted the lives of nearly 2,000 individuals, approximately half of whom were children. Our organizational culture is grounded in our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). About the Role Under the supervision of the Assistant Director of Programs, the Senior Case Manager leads a team providing services to families with children and individual adults experiencing or at risk of homelessness. The Senior Case Manager oversees comprehensive assessments of clients' social, health, emotional, and economic needs to support the development and implementation of individualized plans focused on securing and maintaining permanent housing. This role provides leadership and guidance to the case management team, prioritizing housing-focused services and collaborating closely with community partners and the Housing Locator to coordinate referrals, ensure effective service delivery, and provide consultation. The Senior Case Manager also provides direct support to Case Managers with phone screenings and diversion services and participates in a rotating on-call leadership schedule to provide after-hours coverage.

Responsibilities

• Provide direct supervision, guidance, and support to the case management team.
• Oversee housing-focused case management services that help families prevent homelessness, resolve homelessness during their shelter stay, and maintain housing stability following rehousing.
• Support Case Managers in coordinating and communicating relevant client information to appropriate partners in a timely, professional manner while maintaining confidentiality and complying with applicable privacy standards.
• Provide guidance and consultation to Case Managers regarding client assessments, individualized service plans, housing barriers, and service coordination.
• Collaborate with community organizations, housing partners, and the Housing Locator to facilitate appropriate referrals and access to housing resources.
• Assist Case Managers with phone screenings, diversion services, and problem-solving strategies to prevent or resolve homelessness.
• Participate in the rotating on-call leadership schedule to provide after-hours support and guidance as needed.

About You Required Qualifications

• Bachelor's degree in human services or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in human services or direct service delivery.
• Strong organizational skills, with the ability to manage competing priorities, exercise sound judgment, and make informed decisions.
• Excellent verbal communication and public speaking skills.
• Strong written communication skills.
• Valid driver's license.
• Flexibility to work evenings and weekends as needed.

Preferred Qualifications

• Master's degree in human services or a related field.
• At least 2 years of experience in program management and staff supervision.
• Experience leading or supporting programs serving families experiencing homelessness and survivors of domestic violence and sexual violence.

Physical Requirements

• Annual TB testing is required.
• Ability to sit or stand for extended periods.
• Ability to lift items weighing 10–20 pounds.

Benefits:

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Annual Employee Engagment Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.