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Shelter House

Case Manager

Fairfax, VA, United States

Title: Case Manager Department: Artemis House, Region 1 Reports to: Assistant Director of Programs Salary Range: $52K-$56K Location: Northern Region of VA FLSA Status: Exempt

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Job details

Pay: Title: Case Manager Department: Artemis House, Region 1 Reports to: Assistant Director of Programs Salary Range: $52K-$56K Location: Northern Region of VA FLSA Status: Exempt
Posting language: English
Posted: Oct 28, 2026

Original job description

Title: Case Manager Department: Artemis House, Region 1 Reports to: Assistant Director of Programs Salary Range: $52K-$56K Location: Northern Region of VA FLSA Status: Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 4,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and in need of crisis intervention and intensive safety planning assistance. Case Managers are responsible for providing direct services to clients in shelter by assessing client needs upon entry, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services meet the identified needs. Case Management services at Artemis House are provided in a client-centered manner driven by the victim’s needs and goals and respecting client self-determination.

How you will contribute:

Provide crisis intervention and develop an individualized safety plan
Assist victims in filing for protective orders and completing affidavits
Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews)
Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas
Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties
Coordinate children’s services including education and daycare, programming and counseling
Meet with assigned clients regularly and provide intensive case management and advocacy services
Maintain complete and accurate client records and all documentation in accordance with agency and best standard practice
Completely and accurately report client information into identified program data systems
Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
Provide domestic violence education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence
Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter
Collaborate with Resource Coordinator’s to ensure comprehensive client driven service delivery.
Advocate for clients and complete referrals to meet client needs.
Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff
Assist with room turnover, client moves, and preparation for clients entering and exiting the program.
Listen effectively, delivers effective written and oral communication.
Maintain familiarity with agency and program emergency procedures
Participate in staff meetings and trainings as directed by supervisor
Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals
Ensure compliance with all agency policies
Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Perform other duties deemed necessary to support the program and agency

About You:

Required:

A bachelor's degree in social work/ human services/ related field or commensurate experience
1+ years of case management/ direct services
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative resources and solutions to unique challenges
Strong organizational and time management skills
Ability to work in a highly intense work environment
Valid Driver’s License; 10-15% local travel required
Willingness to work evenings and weekends when needed
Foreign Language fluency in a language other than English (Spanish)

Preferred:

Foreign Language fluency in a language other than English (ex. Farsi, Arabic or Amharic)
Experience with providing services to victims of domestic violence, mental health issues, and substance abuse

Physical Requirements:

Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds

Benefits:

Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
Four Annual Employee Engagment Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

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