Jobs in the United States

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Shell

CSR Associate

Pataskala, OH, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Triumph Energy is seeking Full and Part Time CSR Associates for our Pataskala Shell location.

Nature of Position:

The delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.

Primary Duties:

It is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.

Customer Service

Provide quick service (efficient)
Courteous to the customer
Demonstrate enthusiasm and energy
Neat and in uniform
Able to handle stress even during peak periods
Flexible behavior
Practice the “GUEST” approach

Technical Skills

Basic arithmetic
Reading and writing
Counting money and credit tickets (If Needed)
Operating register and other P.O.S equipment- lottery, credit cards
Collecting data
Stocking and Cleaning
Building displays
Suggestive selling
Ordering, Checking Merchandise (Shift Ldr)
Basic use of computer

Team Player

Positive attitude
Viewed as trustworthy and dependable by peers
Accepts responsibility and follows through
Motivated
Recruiting employees
Role model for new employees
Assist in training
Able to relate well with all levels of management
Value oriented with good work ethic

Personal Effectiveness

Flexible to change
Demonstrate self-confidence
Detail oriented
Prioritize duties according to business needs
Good communication skills verbal and written
Able to tolerate fast pace environment

Education and Experience Requirements:

8th grade or equivalent retail experience; strong interpersonal skills
Satisfactory achievement of company training requirements

Performance Measurements:

Your progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.

Physical Requirements:

Ability to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).
Have the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.
Climb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.
Stand for periods up to eight hours.
Perform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.
Aid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.
Operate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.
Operate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.
Read and write English.
Must have the ability to communicate effectively with customers and co-workers.
Ability to work alone and capable of summoning personal assistance during all medical emergencies.

Other Requirements

No felony convictions

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More about this job

Skills

Corporate social responsibility
Customer service
Demonstrate enthusiasm
Count money
Stocking
Cleaning
Recruit employees
Communication skills
Interpersonal skills
Painting
Assist customers
Write English

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