Help Desk Tier 2 Mac Windows

SSI is seeking a Help Desk Tier 2 Mac Windows professional. This is a full-time, benefits-eligible, onsite position based in the Mountain view, CA area.

Roles and Responsibilities:

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
• Support users with file share and permissions issues.
• Track, log, and report each service request.
• Travel to Reno, NV, and Portland, OR, once a month.
• Perform other duties as assigned.

Skills & Experience:

• 1-2 years of related experience.
• 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and MacOS upto Tahoe
• Working knowledge of Microsoft Office Suite.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and the ability to work as a creative self-starter.
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.