Jobs in the United States

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Added just now
Junior AI Engineer
AJAIA
Remote, United States
As a Junior AI Engineer at Ajaia, you will build and ship AI-enabled software across client engagements and internal products, working alongside senior engineers who will review your work…
Added just now
AI Engineer
AJAIA
Remote, United States
As an AI Engineer at Ajaia, you will build AI-enabled software across both client engagements and internal product initiatives where technical speed, adaptability, and execution quality…
Added 1 min ago
SC
Systems Engineer III - Design
SmartTech Contracting LLC
Remote, United States
- $78,750 to $95,812.5 USD / year
The Systems Engineer III - Design provides technical support to plan, schedule and execute design document deliverables for building automation system (BAS), electrical power monitoring…
Added 1 min ago
Senior Manager, Solution Consulting
ServiceNow
Vienna, VA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 mins ago
IG
Remote Postgres/Kubernetes DBA
Insight Global
Remote, United States
- From $62 USD / hour
This engineer will bridge the gap between an established Kubernetes/platform team and PostgreSQL database engineering.
Added 3 mins ago
Security Engineer - Networking
Shamrock Trading Corporation
Overland Park, KS
Shamrock is seeking a Network Security Engineer to join our Cyber Security team and help protect the organization's network infrastructure through the administration and support of…
Added 3 mins ago
Senior Software Engineer
Counterpart Health
Remote, United States
…fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a…
Added 9 mins ago
National Help Desk Engineer I
Sharp Electronics
Kingsport, TN
The National Helpdesk Engineer I is responsible for providing Tier 3 helpdesk end-user support, server, and infrastructure support for small to enterprise-sized clients with complex issues…
Added 18 mins ago
Engineer II, Ground System Operator
Iridium Satellite, LLC
Grand Forks, ND
…real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global…
Added 19 mins ago
Senior Aerodynamics CFD Engineer
Executive Recruiting Group
Remote, United States
We are seeking a Senior Aerodynamics/CFD Engineer for our Boulder, Colorado location. This role can be remote with travel.
Added 20 mins ago
Senior Talent Partner - US
Runware
Remote, United States
You'll own and support hiring across some of our most strategic US roles, particularly in:
Added 20 mins ago
A
Integration And Test Engineer
Actalent
Syracuse, NY
- $92.5 to $112.85 USD / hour
Integration & Test Engineer Integration & Test Engineer will develop and execute advanced testing strategies for software and system-level applications that support electronic warfare,…
Added 20 mins ago
Engineer II – Embedded Software
BAE Systems
Westminster, CO · Boulder, CO
…looking to expand our team with a talented and energetic software engineer focused on delivering high-quality embedded software and associated test infrastructure. This position supports a…
Added 22 mins ago
Senior Electrical Engineer
SAIC
Crane, IN
SAIC is seeking a Senior Electronics Engineer with extensive automated test set design and development experience is required to serve as a subject matter expert our team in Crane, IN, in…
Added 22 mins ago
IU
Part Time Consulting Engineer
Intertek USA
United States
- $90 to $100 USD / hour
- Part-time
…brands and companies, is actively seeking a Part-Time Consulting Engineer – Industrial Regulatory to join our Electrical team. This is a fantastic opportunity to grow a versatile career in…
Added 25 mins ago
AI & Automation Product Engineer
Formic
Oakland, CA
…industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable…
Added 25 mins ago
Associate Staff 3/4 - Engineering
MIT Lincoln Laboratory
Lexington, MA
Group 91 is seeking an Associate Staff member to serve in a hybrid analyst and prototype systems engineer role supporting multi-domain, space domain awareness, and space control missions.…
Added 28 mins ago
Data Engineer, Market Data
MIO Partners
NY
MIO is seeking a Data Engineer to join our Research & Investment Technology team and help build and scale our market data platform. This is an opportunity for an early- to mid-level…
Added 30 mins ago
Cyber Security Engineer
BRMi
UNAVAILABLE, VA · MD · FL · TX · DC
We are seeking an experienced Cybersecurity Engineer to support enterprise application whitelisting, application control, and daily endpoint security operations. This role focuses on…
Added 32 mins ago
IG
Remote Mainframe Developer
Insight Global
Remote, United States
- From $73 USD / hour
The Senior Software Development Engineer – Mainframe (Claims) is a senior individual contributor responsible for developing, enhancing, and supporting enterprise claims adjudication and…
Added 38 mins ago
Field Service Engineer II
WEG Electric Corp
Duluth, GA
WEG Electric Corp. has an excellent opportunity for a Field Service Engineer II. In this role, you will provide advanced technical expertise in the commissioning, startup, troubleshooting,…
Added 39 mins ago
Principal Field Service Engineer
Leonardo DRS, Inc.
Fort Walton Beach, FL
Lead support of all Field Service activities in operating environments at depots, training sites, and customer field operations with training, operation or repair.
Added 40 mins ago
Project Engineer - Solar
United States
This Project Engineer position will be primarily focused on installation, commissioning, debugging, testing, and support of machine vision systems at our solar customer locations. The role…
Added 41 mins ago
Senior Software Engineer in Test (Playwright, RestAssured)
Fidelity Technology Group, LLC
Westlake, TX
Fidelity Investments has an exciting opportunity for a Senior Software Engineer in Test to join the Workplace Investing Digital Platforms Quality Engineering team. This role is ideal for a…
Added 46 mins ago
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IT Support Engineer - NJ/NY
BETSOL
New York, NY
- $70,000 to $80,000 USD / year
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.

Sharp Electronics

National Help Desk Engineer I

Kingsport, TN, United States

$55,100 - $65,000 USD

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Job details

Pay: $55,100 - $65,000 USD
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

The National Helpdesk Engineer I is responsible for providing Tier 3 helpdesk end-user support, server, and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.

Responsibilities

Respond to calls, tickets, and emails that are escalated from the NHD team members to troubleshoot reported issues in a helpdesk environment
Analyze and respond to Server and infrastructure alerts
Onsite deployment of customer desktops, servers, and infrastructure equipment
Work on customer projects with teams of NHD team members and Project Engineers
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows Server operating systems
Support current Microsoft and other Server products
Escalate unresolved issues to the appropriate internal channel
Must be motivated and work well in a team environment
Excellent customer service skills
Excellent communication skills, including the ability to translate complex technical terms and concepts into layman’s terms
Some weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers

Qualifications

5-7 years experience in a technical support role
At least 5 years experience in a remote technical support role
Current related Microsoft Azure Certification is highly preferred. Excellent communication skills required
Experience with current Windows Server operating systems required
Basic administration of Windows servers preferred
LAN/WAN and basic network troubleshooting and problem-solving preferred
Familiarity with email server and spam filtering technology preferred
Must have exceptional communication skills
Must be energetic, self-motivated, and work well in a team environment
Ability to work remotely as needed

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks:

Flexible hybrid work schedules.
Comprehensive, family-friendly healthcare plans (medical, dental, vision).
401k retirement plan with a competitive match and plenty of financial support tools.
Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
Rewarding and wholistic wellness program.
Training, professional development, and mentorship
Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
Dynamic culture eager to innovate, enhance diversity, and work smarter.

#SBS

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement

$55,100 - $65,000 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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More about this job

Skills

Technical support
Troubleshoot
Microsoft Windows Server
Customer service
Communication skills
Microsoft Azure
Microsoft Windows
LAN
WAN
Troubleshooting
Problem solving

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