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Automation Engineer, Growth
Parabola
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As an Automation Engineer on our Growth team, you will be directly responsible for partnering with key accounts post implementation to ensure value realization continues throughout their…
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Project Director, Aviation
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NBC News Group Technology Internships – Summer 2027
NBCUniversal
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- $30 to $40 USD / week
Added 10 mins ago
Process Engineer Intern (Summer 2027)
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We are actively seeking a Process Engineer Intern to join CRB. Join our firm for an internship journey where you’ll dive into real-world project work, learn from industry leaders and fully…
Added 11 mins ago
Manufacturing Engineer I
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Manchester, CT
As a Manufacturing Engineer I, you will contribute to process development, quality improvement, NPI, hands on manufacturing and productivity enhancement in a fast-paced aerospace…
Added 19 mins ago
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Resident Engineer
AECOM
New York, NY
- $190,000 to $210,000 USD / year
AECOM is actively seeking Resident Engineer in the New York Metro area.
Added 19 mins ago
Principal Systems Engineer - P5
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Maple Grove, MN
Boston Scientific is seeking a highly motivated and experienced Principal Systems Engineer - P5 to provide technical leadership for the development of complex medical device systems within…
Added 24 mins ago
ML Software Engineer Intern - AI/CAD Integration
Falcomm
Atlanta, GA
…energy-efficient power amplifier products. As a ML Software Engineer Intern in AI/CAD Integration, you will collaborate with our team of experts to develop and deploy AI/ML models that…
Added 24 mins ago
AI/CAD Software Engineer
Falcomm
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…Amplifier (PA) products. We are seeking a full-time AI/CAD Software Engineer to join our team. You will lead the development of intelligent tools that enhance RF workflows, automate complex…
Added 27 mins ago
OT Network Engineer
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SpaceX is looking for an Operational Technology (OT) Network Engineer with experience in routing, switching, and wireless in industrial network environments. This employee will be a member…
Added 30 mins ago
Electrical Engineer I
Freeport McMoRan
Bayard, NM
Knowledge and experience in designing process automation system including experience of producing instrumentation and control, P&ID drawings
Added 36 mins ago
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Senior Software Engineer
Xplor
Remote, United States
- $150,000 to $170,000 USD / year
We're looking for a senior software engineer who can design and write code in a multi-tenant SaaS environment. The candidate needs to be highly collaborative, productive in a dynamic…
Added 38 mins ago
Cad Drafter
Actalent
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Develop CAD drawings from engineer markups, field measurements, photographs, sketches, existing drawings, and survey information.
Added 45 mins ago
Quality Engineer I
Resonetics
Dayton, OH
We are looking for a Quality Engineer I to join our growing team in Kettering, OH. This role applies Quality Engineering and scientific method techniques and principles to daily tasks and…
Added 49 mins ago
Fast Track Summer Intern
Domtar Products
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Designing and estimating small projects under the supervision of a staff engineer or engineering manager.
Added 53 mins ago
Sr. Process Engineer, R1 Body AI/ML
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Added 53 mins ago
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CQV Engineer I
PM Group
Rahway, NJ
- $75,000 to $90,000 USD / year
The CQV Engineer I position is an exciting opportunity to join PM Group’s quickly growing Outsourced Technical Services(OTS) team out of Rahway, NJ. Outsourced Technical Services (OTS) is…
Added 55 mins ago
Test Engineer II
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Provide guidance and support to Test Engineer I and technicians
Added 57 mins ago
868 - I/L Fire & Watch - PD-Security Guard
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Under the direction of the Facilities and Maintenance Engineer, protects company’s property and staff by maintaining a safe and secure environment by observing for signs of crime or…
Added 59 mins ago
National Help Desk Engineer I
Sharp Electronics
Kingsport, TN
The National Helpdesk Engineer I is responsible for providing Tier 3 helpdesk end-user support, server, and infrastructure support for small to enterprise-sized clients with complex issues…
Added 1 hour ago
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Development Program Management Associate I - Vehicles
Mattel
El Segundo, CA
- $71,000 to $82,000 USD / year
…Manufacturing and others throughout the product design and development…
Added 1 hour ago
Senior Systems Engineer, Watch Software
Apple
Boulder, CO · Cupertino, CA · San Diego, CA
As a key engineer on this team, you will tackle a wide range of complex challenges and collaborate closely with Performance, Power, OS, and Hardware experts across Apple. Your…
Added 1 hour ago
Engineering Operations Lead
AeroVironment, Inc.
Huntsville, AL
…Countermeasures Program Directorate (MDA/DTT) within the Chief Engineer / Targets Systems Engineering Division (MDA/DTTE). In this role, you will serve as the central operational integrator…
Added 1 hour ago
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Automation Engineer
United Flow Technologies
DeKalb County, GA
- $92,000 to $135,000 USD / year
The Automation Engineer is the core technical role in Tesco’s future engineering organization. Rather than separating electrical panel designers, PLC programmers, SCADA engineers, and…
Added 1 hour ago
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Systems Engineer
Actalent
Nashua, NH
- $80 to $105 USD / hour
We are seeking an experienced Systems Engineer to join our team. Our mission is to provide actionable intelligence for warfighters and decision-makers through innovative technical…

Sharp Electronics

National Help Desk Engineer I

Kingsport, TN, United States

$55,100 - $65,000 USD

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Job details

Pay: $55,100 - $65,000 USD
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

The National Helpdesk Engineer I is responsible for providing Tier 3 helpdesk end-user support, server, and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.

Responsibilities

Respond to calls, tickets, and emails that are escalated from the NHD team members to troubleshoot reported issues in a helpdesk environment
Analyze and respond to Server and infrastructure alerts
Onsite deployment of customer desktops, servers, and infrastructure equipment
Work on customer projects with teams of NHD team members and Project Engineers
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows Server operating systems
Support current Microsoft and other Server products
Escalate unresolved issues to the appropriate internal channel
Must be motivated and work well in a team environment
Excellent customer service skills
Excellent communication skills, including the ability to translate complex technical terms and concepts into layman’s terms
Some weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers

Qualifications

5-7 years experience in a technical support role
At least 5 years experience in a remote technical support role
Current related Microsoft Azure Certification is highly preferred. Excellent communication skills required
Experience with current Windows Server operating systems required
Basic administration of Windows servers preferred
LAN/WAN and basic network troubleshooting and problem-solving preferred
Familiarity with email server and spam filtering technology preferred
Must have exceptional communication skills
Must be energetic, self-motivated, and work well in a team environment
Ability to work remotely as needed

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Employee Perks:

Flexible hybrid work schedules.
Comprehensive, family-friendly healthcare plans (medical, dental, vision).
401k retirement plan with a competitive match and plenty of financial support tools.
Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
Rewarding and wholistic wellness program.
Training, professional development, and mentorship
Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
Dynamic culture eager to innovate, enhance diversity, and work smarter.

#SBS

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement

$55,100 - $65,000 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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More about this job

Skills

Technical support
Troubleshoot
Microsoft Windows Server
Customer service
Communication skills
Microsoft Azure
Microsoft Windows
LAN
WAN
Troubleshooting
Problem solving

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