Sr. CORE Quality Engineer

SharkNinja Operating, LLC seeks Sr. CORE Quality Engineer in Needham, MA.

Duties: Analyze customer complaints and investigate field failures - translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting. Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives. Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions. Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded. View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action. Partner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field. Leads input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team. Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product. Tracks digital escalations and create accurate responses for customers to better understand our product. Manage product health reporting and push for continuous five-star experience via iterative design improvements. Always strive for process efficiency - we value a go-getter who can make the most out of any situation and deliver impactful results. Act as a product "expert" for cross-functional team member questions and concerns. Present status of activities and special projects to senior management regularly. To support global collaboration, there may be weekly early morning or evening calls with team members in China.

Requires a Bachelors degree in Industrial Engineering, Mechanical Engineering, Product Development, or a related field (or its foreign equivalent) plus 4 years of engineering experience. In the alternative, the employer will accept a Masters degree in Industrial Engineering, Mechanical Engineering, Product Development, or a related field (or its foreign equivalent) plus 2 years of engineering experience. Requires 1 year of experience with the following: collaborating with suppliers to resolve quality issues and manage corrective action implementation; and participating in DFMEA reviews, safety reviews, and manufacturing validation processes. Requires any amount of experience with manufacturing processes such as injection molding, metal forming, and prototyping techniques (3D printing). Requires knowledge of the following: problem solving and root-cause analysis using 8D methodology or fish-bone diagram; product development lifecycle, design change and document change control; product and process verification and validation methodologies; and manufacturing or production process control methodologies. Must be able to travel to Failure Analysis Lab about 1 to 2x per week (Waltham, MA). Requires working across time zones, including calls with London and China based teams. Occasional telecommuting (estimated at 1-2 days per week) permitted as determined by employer.

40 hours/week, $119,933 - $129,933 per year.