Vice President of Program Operations

JOB DESCRIPTION

POSITION TITLE: VICE PRESIDENT OF PROGRAM OPERATIONS

DEPARTMENT: EXECUTIVE

FLSA STATUS: EXEMPT

JOB SUMMARY

The Vice President of Program Operations provides leadership and oversight for all clinical services across ShareHouse. This position is responsible for ensuring the delivery of high-quality, evidence-based, person-centered care while advancing clinical performance, operational excellence, workforce development, and organizational growth.

The VP of Program Operations will oversee clinical service delivery across all treatment programs and locations, ensuring consistency in clinical practice, regulatory compliance, client outcomes, staffing effectiveness, and financial stewardship. Working closely with other executive leaders, the position develops and implements clinical strategies that improve access to care, strengthen treatment outcomes, enhance the client experience, and support ShareHouse’s long-term mission and growth.

REPORTING RELATIONSHIPS

• The VP of Program Operations supervises the Directors of Clinical Services, Director of Residential Services and Manager of Nursing positions.

DUTIES & ESSENTIAL JOB FUNCTIONS

Clinical Strategy & Program Leadership

• Provide strategic leadership and oversight for all clinical programs and services.
• Ensure delivery of high-quality, evidence-based, trauma-informed, and person-centered care.
• Guarantee development and implementation of clinical strategies aligned with organizational goals and growth initiatives.
• Lead clinical program development, innovation, and service expansion efforts.
• Promote consistency in clinical practices, standards, and service delivery across all programs and locations.

Quality, Outcomes & Performance Improvement

• Establish and monitor clinical performance indicators, outcomes, and quality measures.
• Analyze clinical and operational data to identify trends and improvement opportunities.
• Lead performance improvement initiatives that enhance client outcomes and program effectiveness.
• Foster a culture of continuous quality improvement, accountability, and excellence.

Clinical Workforce Leadership

• Lead, mentor, and develop clinical leaders, supervisors, and program directors.
• Ensure appropriate clinical staffing models to support service delivery and organizational growth.
• Partner with Human Resources on recruitment, retention, succession planning, and workforce development.
• Promote employee engagement, professional development, and leadership growth.

Clinical Operations & Access to Care

• Collaborate with operational leaders to improve client flow, service capacity, and care coordination.
• Monitor utilization, census, waitlists, and access-to-care metrics.
• Identify and implement solutions that reduce barriers to treatment and improve client experience.

Compliance, Risk Management & Accreditation

• Ensure compliance with all licensing, accreditation, payer, and regulatory requirements.
• Oversee clinical risk management, incident review, and corrective action activities.
• Maintain organizational readiness for audits, surveys, and accreditation reviews.

Executive Leadership & Strategic Growth

• Participate in organizational budgeting, financial planning, and resource allocation decisions.
• Serve as a member of the executive leadership team and contribute to organizational strategy, growth, and mission advancement.

QUALIFICATIONS

• Requires Bachelor’s degree in related discipline such as Healthcare Administration, Business Administration, Public Health, or related field; Master’s degree preferred.
• Minimum of five years of progressive leadership experience.
• Minimum of three years managing supervisors, directors, or clinical leaders.
• Experience overseeing behavioral health, mental health, substance use disorder, or healthcare programs.
• Experience managing operations across multiple programs or locations.

REQUIRED LICENSES/CERTIFICATES

• Must possess and maintain valid driver license and be able to be insured according to company insurance standards.
• Must have five years of freedom from problems associated with chemical or substance abuse.
• Active clinical licensure in an applicable discipline preferred (LAC, LPCC, LICSW, LMFT, Psychologist, RN, or equivalent.)

KNOWLEDGE, SKILLS, & ABILITIES

• Strong understanding of behavioral health and substance use disorder treatment.
• Knowledge of healthcare regulations, licensing standards, and payer requirements.
• Ability to lead large multidisciplinary teams through growth and change.
• Strong financial and operational acumen.
• Data-driven decision-making and performance management skills.
• Executive-level communication and relationship-building abilities.
• Strategic planning and organizational development expertise.
• Ability to balance clinical excellence with operational efficiency.
• Commitment to servant leadership and mission-focused decision-making.

CULTURE FIT

We’re committed to creating a culture of transparency and psychological safety. That means we communicate directly and kindly, ask for help when we need it, and celebrate wins big and small. Whether you’re in clinical care, administration, or support services you are part of the mission.

At ShareHouse, we’re more than coworkers, we’re collaborators, advocates, and believers in second chances. We serve individuals and families navigating the challenges of addiction and mental health with heart, respect, and resilience. We believe a healthy workplace fuels healthy outcomes, so we focus on connection, communication, and compassion, both in how we serve our clients, and how we treat each other.

YOU’LL THRIVE HERE IF YOU…

• Are mission-driven and motivated by meaningful work
• See change and feedback as opportunities, not obstacles
• Want to grow personally and professionally alongside your peers
• Value teamwork and open communication
• Enjoy working in a collaborative and mission-driven environment
• Bring a positive attitude and help foster a culture of encouragement and respect

CORE VALUES

• Compassion - We lead with empathy and respect
• Integrity - We do the right thing when no one is watching
• Connection - We value belonging, empathy, trust, and mutual understanding

BENEFITS

• 401(k)
• 401(k) matching
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Insurance (100% premium paid by company for single coverage plan)
• Health Savings Account
• Life Insurance
• Generous PTO Package
• Short-Term Disability
• Long-Term Disability
• EAP
• Pet Insurance
• Array of Voluntary Benefits
• 9 Paid Holidays

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodation:

Frequently requires:

• Stooping and bending
• Use of color vision and ability to distinguish colors
• Pushing and pulling, lifting and carrying up to 15 lbs.
• Ability to communicate orally and hear/understand oral communication
• Ability to utilize fine motor skills, reach and grasp

Occasionally requires:

• Standing for up to 1 hour
• Pushing and pulling, lifting and carrying over 15 lbs.

WORK ENVIRONMENT

This position works in an environment with few physical discomforts; may occasionally be exposed to drafts, noise, temperature variations and odors.