Front Desk Agent

Hotel Front Desk Agent

A Great Stay Starts With a Warm Welcome!

Whether guests are in town for business, a wedding, a game, or a weekend getaway, the first person they meet is you. Bring your personality and guest service skills to Shamin Hotels!

We're hiring full-time and part-time Front Desk Agents who enjoy connecting with people. You'll meet travelers from all over, learn the ins and outs of hotel operations, and become the go-to person for anything guests need.

Why You'll Enjoy It Here

• Full-time or part-time. Choose a schedule that works for you, whether that's a full-time career or hours that fit around school, family, or a second job.
• Every shift is different. Business travelers, families, sports teams, wedding parties. No two days are the same.
• Build valuable skills. Learn hotel reservation and property management systems, guest service, and problem-solving skills that carry into any hospitality career.
• Be the local expert. Get paid to recommend your favorite restaurants, shops, and attractions.
• No front desk experience? Let's talk. Experience is a plus, but if you're friendly, organized, and quick on your feet, we'll train you.
• Room to grow. With 80+ hotels, we promote from within. Front Desk Agents have grown into Supervisors, Front Office Managers, General Managers, and beyond.

What You'll Do

• Welcome guests and handle check-ins and check-outs with accuracy and a friendly smile.
• Make, confirm, and change reservations in person, by phone, and online
• Answer calls and questions about hotel amenities, services, and the surrounding area.
• Recommend local dining, attractions, and entertainment.
• Process payments, maintain accurate guest accounts, and post charges
• Coordinate with housekeeping and maintenance on room readiness and guest requests.
• Listen to guest concerns, help find solutions, and involve leadership when needed.
• Protect guest privacy and follow hotel safety and security procedures.
• Keep the front desk organized and lend teammates a hand.

Qualifications

You'll Fit Right In If You...

• Enjoy meeting people and making them feel welcome
• Have a positive attitude and willingness to help others.
• Have a welcoming personality and clear, professional communication skills.
• Strong attention to detail, organization, and time management.
• Confidence using computers and learning hotel reservation systems.
• The ability to multitask and stay calm during busy periods.
• Dependability and a commitment to arriving on time.
• Availability for scheduled shifts, including weekends and holidays. Shift availability varies by property.
• A high school diploma, GED, or equivalent combination of education and experience.
• Ability to stand and walk for extended periods and occasionally lift or carry up to 25 lbs, with or without reasonable accommodation.

Perks For Every Team Member (Full-Time & Part-Time)

• Holiday pay when you work a holiday
• Shamin Perks: deals on tickets, rental cars, attractions, and footwear
• Employee discounts at our branded hotels
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pre-Paid Legal

Full-Team Team Members Also Get

• Health, dental, and vision insurance
• Short- and long-term disability
• 401(k) with company match
• Paid time off and paid holidays
• Pet insurance (because your pets are family too)
• Gym membership discounts

BONUS: REFERRAL REWARDS

Know someone great? Once you're on the team, you can earn a $200 referral bonus for every friend you refer who gets hired (conditions apply).

Who We Are

In 1978, two family members bought one bankrupt hotel in Lumberton, NC, and combined their last names (Shah + Amin) to create Shamin. Fast-forward to today: we're the largest hotel owner and operator in Virginia, with 80+ hotels and growing.

We're big, but we still operate on the same three core values of our culture:

• Team Up: We've got each other's backs.
• Own It: Take pride in your work and keep learning.
• Passionately Serve: Care deeply and create memories.

READY TO CHECK IN?

Hit Apply. It only takes a few minutes, and we're interviewing now.

Shamin Hotels is an equal opportunity employer and welcomes applicants of all backgrounds.