Jobs in the United States

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Added 1 min ago
EP
IT Service Student Employee
Electric Power Research Institute
Charlotte, NC
- $16 to $36 USD / hour
Alerts Lead, other Analysts, Service Desk Manager and other IT units as necessary of priority 1 or urgent level incidents and/or requests
Added 1 min ago
IT Solutions Architect (US)
TD Bank, N.A.
Mount Laurel, NJ · Charlotte, NC · Fort Lauderdale, FL
Advanced knowledge of the business , technical environment, processes, tools, various and multiple programming languages, operating systems, solutions design and other relevant technology…
Added 3 mins ago
Technical Program Analyst - Security, Risk & Compliance
Visa Technology and Operations LLC
Austin, TX
…towards the same goal: To build, operate, and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business.…
Added 3 mins ago
Director - Sourcing and Procurement (Longview Capital Solutions)
BMO Bank N.A.
Irving, TX
Maintains accurate and up to date reporting on project progress/issues and business planning.
Added 4 mins ago
Construction Program Manager
Ameresco Inc
HI
Ameresco is seeking a dynamic Construction Program Manager to lead implementation of large-scale federal energy projects in Hawaii. While the primary focus of this role will be project…
Added 4 mins ago
CEC Technology Project Manager Sr
Flagstar Bank N.A
United States
The Technology Project Manager Sr is responsible for leading a project team through the implementation of highly complex, large-scale, strategic IT and business corporate initiatives.…
Added 6 mins ago
F
Records Specialist I
Framatome
Richland, WA
- $21.6 to $28.3 USD / hour
Performs special projects as assigned by supervisor/manager.
Added 6 mins ago
Facilities Engineer II - Black Utilities (HVAC) - PS AM
Novo Nordisk
Clayton, NC
Provide additional technical support for site project execution as required
Added 6 mins ago
Systems Engineer I/II - Network
Novo Nordisk
Clayton, NC
Strong technical background in IT Infrastructure systems & networking preferred
Added 7 mins ago
Manager -IPQA /QA Validation
Glenmark Pharmaceuticals Inc., USA
Monroe, NC
The Manager, IPQA/QA-Validation is responsible for providing leadership and strategic direction to the In Process Quality Assurance (IPQA) team and validation/qualification programs…
Added 7 mins ago
Engineering Production Manager
Corning Incorporated
Hickory, NC
…deliver continuous improvement for safety, cost, capability, and systems through the application of innovative technologies and rigorous engineering principles. Initiate and drive…
Added 7 mins ago
K
Plant Engineer
Kellanova
Cary, NC
- $90,720 to $136,080 USD / year
…works closely with and reports to the Engineering & Facilities Manager. You’ll provide technical expertise and management around capital projects, facility maintenance, construction…
Added 7 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Cary, NC
Successful candidates will possess substantial project management experience leading large-scale data center, mission-critical facility, industrial, construction, engineering, or similar…
Added 7 mins ago
O
Federal Project Manager II - General Readiness
Oracle
Raleigh, NC
- $28.41 to $56.83 USD / hour
The Site Project Manager is responsible for site-specific Post Go-Live Transition Readiness project plan management; completing deliverable status reports to the client and internal teams;…
Added 7 mins ago
Lead Engineer
Duke Energy
Charlotte, NC
Engineers in these positions will serve as project engineers responsible for the technical execution of complex natural gas facility projects. Assignments may include compression and…
Added 7 mins ago
EP
IT Service Student Employee
Electric Power Research Institute
Charlotte, NC
- $16 to $36 USD / hour
Alerts Lead, other Analysts, Service Desk Manager and other IT units as necessary of priority 1 or urgent level incidents and/or requests
Added 7 mins ago
Senior Engineer
Duke Energy
Charlotte, NC
Engineers in these positions will serve as project engineers responsible for the technical execution of complex natural gas facility projects. Assignments may include compression and…
Added 8 mins ago
Technical Program Manager, AI Infrastructure Programs
Google
Sunnyvale, CA
…into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise.…
Added 8 mins ago
Senior Technical Program Manager, Google Networking Technologies
Google
Sunnyvale, CA · Atlanta, GA · Reston, VA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 8 mins ago
Product Manager - Bathroom Wholesale Segment
Fortune Brands
Deerfield, IL
We're looking for a collaborative, commercially minded product manager who combines strong analytical and creative thinking with experience in building products and an understanding of…
Added 10 mins ago
Financial Training & ERP Specialist
KPFF Consulting Engineers
Seattle, WA
…understand system issues, identify practical solutions, and explain technical information in a clear and approachable way. The Financial Systems Analyst will also help document processes,…
Added 10 mins ago
Commissioning Project Manager
Affiliated Engineers, Inc
Nashville, TN
…client needs and budget, lead concept development of building systems, and guide a team of engineers from project conception though occupancy. Within this position, you will also…
Added 14 mins ago
Project Manager I - Water/wastewater
Sundt
Sparks, NV
…estimating phase to the field. This transition shall include project review meetings, which encompass a review of contract requirements, general conditions, schedules, budgets,…
Added 14 mins ago
VP, Associate Creative Director, Copy
HASUS Harrison & Star, LLC
NY
TECHNICAL EXPERTISE Ensures that strategic and medical accuracy of content is achieved to leverage the key components of campaign relevance and maintain agency creative Applies…
Added 15 mins ago
XE
Project Manager I, II or III
Xcel Energy Services Inc
Minneapolis, MN · Denver, CO · Amarillo, TX
- $84,900 to $159,400 USD / year
Project Manager I - Minimum Requirements - Min $84,900 | Max $120,567

SGS

Client Services Director

Remote, United States

$146,800 to $170,000 USD / year

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Job details

Pay: $146,800 to $170,000 USD / year
Experience: Minimum of 10 years’ experience managing customer relations or sales
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust - enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

NOTE TO CANDIDATES - This is a remote position that will require the selected candidate to travel upwards of 50% of the time. The Director, Client Services is a key leadership role responsible for the overall strategic health, retention, and growth of our major client portfolio across the North American laboratory network for the assigned business. Acting as the ultimate bridge between our key clients and lab operations, you will lead our client-facing Client Service teams to ensure seamless service delivery, technical communication, and proactive account management. This role will drive efficiency and standardize processes across the entire service delivery lifecycle. The successful candidate will possess deep change management expertise, with a demonstrated ability to champion new initiatives, align diverse teams, and drive organizational adoption.

Key responsibilities:

Directs, coaches, and supports our Client Service teams across the lab network, fostering a pro-active, solution-oriented customer service culture.
Proactively identifies and captures organic upselling, cross-selling, and wallet-share expansion opportunities within the existing client portfolio to drive sustainable revenue growth.
Acts as the strategic liaison and ultimate escalation point to steer conflict resolution. Provide and support Corrective and Preventive Action Plans (CARS) and communicate CARs to customers to protect client relationships and align with project deliverables.
Leads the standardization and continuous improvement of Client Services processes and workflows across the laboratory network to enhance service quality, operational efficiency, and customer satisfaction.
Defines strategy and targets for Client Service within the segment in conjunction with VP, including measurable KPI allowing the business to grow successfully and profitably.
Develops and ensures client service-related process harmonization along with the development of segment from both organic and acquisitive growth.
Serves as the functional Client Services lead for the rollout of the new systems and technology by leading digital client enablement. Present digital excellence through customer and Client Service team training for external facing tools.
Directs and mentors the Project Manager Assistants and Client Success teams to ensure the timely delivery of project objectives and generation of final deliverables including automated uploads to client-specific portals.
Standardizes and oversees all internal and external subcontracting workflows, ensuring operational consistency, regulatory compliance, and high-performance management of key strategic vendors across the network.
Ensures ongoing contact and communication with existing clients, implement support processes and build relations with new clients.
Coordinates and handles client complaints and claims in conjunction with other business partners as needed (legal, sales, technical experts, management, etc.).
Ensures accountability of team to highest quality and integrity standards (according SGS QM standards and Code of Integrity) as well as current legislation and HSE requirements.

Qualifications

Bachelor’s degree or equivalent in related discipline
Minimum of 10 years’ experience managing customer relations or sales
Previous environmental laboratory experience as asset
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Excellent verbal and written communication, and interpersonal skills
Excellent analytical, reasoning and problem-solving skills
Ability to develop and deliver presentations and communicate effectively at all levels within the organization
Ability to communicate and interact with officials at all levels of business and government and to work effectively with a wide range of constituencies in a diverse community
Ability to translate strategy into actions
Ability to analyze and interpret regulatory requirements impacting the service portfolio to support both laboratory and clients
Strong ability to motivate teams and lead through influence
Ability to build high-performance teams, ensure collaboration and develop others
Possess the qualities of self-motivation
Works well under pressure, challenges the status quo
Ability and willingness to solve problems in a pragmatic and compliant manner
Fosters innovation
Intermediate level user of MS Office applications (Word, Excel, PowerPoint)

Compensation

The expected salary range for this position is $146,800 – $170,000 annually and is eligible for the EHS North America commission plan. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role.

Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
Happiness:
Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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More about this job

Skills

Communication skills
Change management
Customer service
Upselling
Conflict resolution
Process improvement
Regulatory compliance
Performance management
Sales
Customer relations
Interpersonal skills
Problem solving
Presentation skills
Translate strategy into operation
Collaboration
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

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