Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
A
Mgr-Care Management Performance Optimization (Full-time Remote, North Carolina Based)
Alliance
Morrisville, NC
- $91,192 to $116,270 USD / year
- Full-time
Facilitate collaboration between internal and external stakeholders to identify strategic partnerships for the success of program initiatives and requirements
Added 3 mins ago
LA
Compensation & Benefit Specialist
Lamar Advertising
BATON ROUGE, LA
- $55,000 to $65,000 USD / year
…and optimizing employee compensation and financial benefits programs that align with Lamar’s business objectives and talent strategies. This role serves as a strategic advisor and…
Added 4 mins ago
Manager Business Management 2 - Special Programs (
Northrop Grumman
Clearfield, UT
Northrop Grumman Defense Systems is currently seeking a Manager, Business Management 2 for our growing Special Programs Portfolio. This position will be full-time, on-site in Clearfield,…
Added 4 mins ago
Manager, Community and Social Impact
SWIRE COCA-COLA, USA
SOUTH JORDAN, UT
…acute care and physical therapy * FREE Employee Assistance Program * Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer…
Added 4 mins ago
Sentinel Systems Engineering Manager 2
Northrop Grumman
Roy, UT
Northrop Grumman’s Defense Systems sector is seeking a Systems Engineering Manager 2 to join a multi-functional team of Electrical, Mechanical, and Systems Engineers in Roy, UT. This…
Added 4 mins ago
Information Technology Manager II - Appl
State of Utah - Jobs
WEST JORDAN, UT
Added 4 mins ago
Territory Executive - Illinois
PagerDuty
Salt Lake City, UT
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
Added 4 mins ago
Principal Program Manager, IT
United States
3 years of experience scaling Agile to the program level or participating on a complex program as a business lead
Added 4 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Salt Lake City, UT
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 5 mins ago
ST
Project Management
SUPERIOR TALENT RESOURCES, INC.
SALT LAKE CITY, UT
- $55 to $60 USD / hour
…About the Opportunity: * We are seeking a data-driven Project Manager to lead reporting and analytics initiatives focused on developing and maintaining Power BI dashboards and reports. * In…
Added 5 mins ago
AB
Northern California Local Market District Manager
Avis Budget Group
San Francisco, CA
- $89,500 to $100,000 USD / year
The District Manager serves as a business partner, leading, managing and developing an assigned district to operational success and financial profitability across functional areas such as…
Added 5 mins ago
Consumer Engagement and Loyalty Manager
HOLLYFRONTIER PAYROLL SERVICES, INC
SALT LAKE CITY, UT
Added 5 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Salt Lake City, UT
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 5 mins ago
Product Manager
HEXCEL CORPORATION
SALT LAKE CITY, UT
…customer/market acceptance for assigned products or markets. * Lead crossfunctional PreQualification and Qualification efforts, coordinating sales, customer interactions, RandT, customer…
Added 5 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Salt Lake City, UT
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 5 mins ago
Senior Proposal Manager
Maximus
Salt Lake City, UT
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 10 mins ago
Transportation CE&I Intern - Summer 2027
HDR
Charleston, SC
…engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex…
Added 10 mins ago
GA
Procurement Manager (Facilities)
Gersh Autism
Huntington, NY
- $85,000 USD / year
The Procurement Manager is a strategic leader responsible for building and managing a high performing procurement function that supports a multi-state portfolio of schools, clinical…
Added 11 mins ago
Senior Program & Portfolio Delivery Manager
U.S. Bank National Association
Minneapolis, MN
U.S. Bank is seeking a Senior Program & Portfolio Delivery Manager to lead complex, highly visible initiatives across multiple programs, projects, and workstreams. This role will provide…
Added 12 mins ago
B
Program Manager
BryceTech
Remote, United States
- $140,000 to $180,000 USD / year
BryceTech is seeking a Program Manager to provide overall leadership, strategic direction, and operational oversight for a complex, multi-disciplinary support contract serving the Naval…
Added 17 mins ago
Manager, Manufacturing Engineering
Bath & Body Works
New Albany, OH
We are seeking a Manufacturing Engineering Manager who is passionate about bringing innovative products to life for millions of customers while developing a high-performing engineering team…
Added 18 mins ago
Customer Success Manager
SDI Inc
Bentonville, AR
This position combines strategic customer success, business process optimization, operational support, product adoption, and program management. The successful candidate will build strong…
Added 18 mins ago
Auto Property Damage Unit Manager
Travelers Insurance Company
Alpharetta, GA
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 18 mins ago
Territory Executive - Illinois
PagerDuty
Atlanta, GA
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
Added 18 mins ago
Agile Product Manager - Payment Integrity/Claims
Elevance Health
Atlanta, GA
Responsible for the Program Epic/Initiative backlog at the Agile Lean Program Level.

SGS

Client Services Director

Remote, United States

$146,800 to $170,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $146,800 to $170,000 USD / year
Experience: Minimum of 10 years’ experience managing customer relations or sales
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust - enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

NOTE TO CANDIDATES - This is a remote position that will require the selected candidate to travel upwards of 50% of the time. The Director, Client Services is a key leadership role responsible for the overall strategic health, retention, and growth of our major client portfolio across the North American laboratory network for the assigned business. Acting as the ultimate bridge between our key clients and lab operations, you will lead our client-facing Client Service teams to ensure seamless service delivery, technical communication, and proactive account management. This role will drive efficiency and standardize processes across the entire service delivery lifecycle. The successful candidate will possess deep change management expertise, with a demonstrated ability to champion new initiatives, align diverse teams, and drive organizational adoption.

Key responsibilities:

Directs, coaches, and supports our Client Service teams across the lab network, fostering a pro-active, solution-oriented customer service culture.
Proactively identifies and captures organic upselling, cross-selling, and wallet-share expansion opportunities within the existing client portfolio to drive sustainable revenue growth.
Acts as the strategic liaison and ultimate escalation point to steer conflict resolution. Provide and support Corrective and Preventive Action Plans (CARS) and communicate CARs to customers to protect client relationships and align with project deliverables.
Leads the standardization and continuous improvement of Client Services processes and workflows across the laboratory network to enhance service quality, operational efficiency, and customer satisfaction.
Defines strategy and targets for Client Service within the segment in conjunction with VP, including measurable KPI allowing the business to grow successfully and profitably.
Develops and ensures client service-related process harmonization along with the development of segment from both organic and acquisitive growth.
Serves as the functional Client Services lead for the rollout of the new systems and technology by leading digital client enablement. Present digital excellence through customer and Client Service team training for external facing tools.
Directs and mentors the Project Manager Assistants and Client Success teams to ensure the timely delivery of project objectives and generation of final deliverables including automated uploads to client-specific portals.
Standardizes and oversees all internal and external subcontracting workflows, ensuring operational consistency, regulatory compliance, and high-performance management of key strategic vendors across the network.
Ensures ongoing contact and communication with existing clients, implement support processes and build relations with new clients.
Coordinates and handles client complaints and claims in conjunction with other business partners as needed (legal, sales, technical experts, management, etc.).
Ensures accountability of team to highest quality and integrity standards (according SGS QM standards and Code of Integrity) as well as current legislation and HSE requirements.

Qualifications

Bachelor’s degree or equivalent in related discipline
Minimum of 10 years’ experience managing customer relations or sales
Previous environmental laboratory experience as asset
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Excellent verbal and written communication, and interpersonal skills
Excellent analytical, reasoning and problem-solving skills
Ability to develop and deliver presentations and communicate effectively at all levels within the organization
Ability to communicate and interact with officials at all levels of business and government and to work effectively with a wide range of constituencies in a diverse community
Ability to translate strategy into actions
Ability to analyze and interpret regulatory requirements impacting the service portfolio to support both laboratory and clients
Strong ability to motivate teams and lead through influence
Ability to build high-performance teams, ensure collaboration and develop others
Possess the qualities of self-motivation
Works well under pressure, challenges the status quo
Ability and willingness to solve problems in a pragmatic and compliant manner
Fosters innovation
Intermediate level user of MS Office applications (Word, Excel, PowerPoint)

Compensation

The expected salary range for this position is $146,800 – $170,000 annually and is eligible for the EHS North America commission plan. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role.

Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
Happiness:
Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Apply About employer

More about this job

Skills

Communication skills
Change management
Customer service
Upselling
Conflict resolution
Process improvement
Regulatory compliance
Performance management
Sales
Customer relations
Interpersonal skills
Problem solving
Presentation skills
Translate strategy into operation
Collaboration
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Report this job