Jobs in the United States

25+ jobs

Save this search

Added just now
Assistant Director-Asset Management & Capital Lifecycle
UCSF
San Francisco, CA
Develop and lead UCSF's enterprise Asset Management Program.
Added just now
Manager, HR Project Management
Ford
Dearborn, MI · Dearborn
Come shape how HR delivers its most important work! The Manager, HR Project Management Office leads complex, high-priority initiatives that advance HR’s strategy and improve organizational…
Added just now
UG
Lead Architect, MDM (Master Data Management)- OI Government State Solutions - Remote
UnitedHealth Group
IL
- $112,700 to $193,200 USD / year
Optum is seeking an experienced Master Data Management (MDM) Technical Lead Architect to provide technical leadership and hands-on delivery for Master Data Management services supporting…
Added 1 min ago
DC
SPECIAL EDUCATION STRAT I: MILD/MODERATE * Bonus Pay Available: $2,000-$4,000 ~ If the position is less than full time Bonus Pay Available: $1,000-$2,000
Davenport CSD
Davenport, IA
- Full-time
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Added 1 min ago
SPECIAL EDUCATION STRAT I: MILD/MODERATE
Davenport CSD
Davenport, IA
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Added 1 min ago
SPECIAL EDUCATION STRAT II: BD/LD
Davenport CSD
Davenport, IA
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Added 1 min ago
SPECIAL EDUCATION STRAT I: MILD/MODERATE
Davenport CSD
Davenport, IA
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Added 1 min ago
Traveling Project Manager
CAMP ROOFING Ltd Limited Partnership
Marietta, GA
…stay in one place, this role is for you. As a CAMP Traveling Project Manager, you'll travel across the Southeast and Midwest to lead construction projects and support the superintendents…
Added 1 min ago
Senior Strategy Manager
Booking Holdings Inc
NY
Coaching and leading members of the Global Strategy team on key functional and personal skills such as communications and influencing, business analysis, and stakeholder management
Added 1 min ago
Conference Lead
Smithbucklin
Chicago, IL · Washington, DC
…This role is accountable and responsible for meeting and event project management, financial management, team management, and oversight of all aspects of meeting and event delivery for…
Added 1 min ago
Field Environmental Specialist - Solar - LA
Black & Veatch Family of Companies
Bogalusa, LA
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 1 min ago
Principal PMT, WW Seller Economics and Fees
Amazon.com Services LLC
Seattle, WA
Lead product development for end-to-end inventory management solutions, including inbounding, storage, fulfillment, liquidation, and returns processing
Added 2 mins ago
Executive Housekeeper (Manager) - Homewood Suites Chelsea
Colwen Hotels
Chelsea, MA
…team. The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standard for delivering the highest level of cleanliness to our guests.…
Added 2 mins ago
VG
Sales Support & Facilitation Manager
Volvo Group
Greensboro, NC
- $83,500 to $103,100 USD / year
Added 2 mins ago
JL
Sr. Director Operational Excellence
Jack Link's Protein Snacks
Remote, United States
- $195,000 to $225,000 USD / year
Project management experience leading cross-functional teams to deliver on timelines, budgets, and goals.
Added 2 mins ago
International Site Merchandising Lead
Whisker
Auburn Hills, MI
Must possess strong analytical, problem-solving, project management and investigative skills
Added 2 mins ago
Facilities Manager / Environmental Services Director I
Presbyterian Homes & Services
Plymouth, MN
A minimum of three years management experience, specifically in managing two or more staff, managing at a department or supervisor level, direct budget responsibilities, managing oversight…
Added 2 mins ago
Senior Manager, Events
Robert Half
CA SAN RAMON CORP, CA
Event management, registration, virtual-event, and lead-capture platforms.
Added 3 mins ago
Senior Principal Consultant - HCM Change Management & Training
CACI
Remote, United States
CACI is seeking a Senior Principal Consultant (HCM Change Management & Training) to lead organizational change management and user adoption efforts for a large-scale federal HCM…
Added 4 mins ago
Category Lead, Capital Equipment (CAPEX)
Ciena Canada ULC
Remote, United States
Ciena is seeking a strategic, results-driven Category Prime - Capital Equipment (CapEx) to lead global category management, strategic sourcing, and supplier relationship management for…
Added 4 mins ago
Vendor Manager, Repair Operations
Ciena Corporation
United States
Ciena is seeking a Vendor Manager, Repair Operations to lead the performance and strategic management of key third-party repair and service partners supporting service operations. The role…
Added 5 mins ago
IT Project Manager
SBHU
St. James, NY
At Stony Brook Medicine, the IT Project Manager will be a member of the Stony Brook Medicine IT PMO Team and will report to the Assistant Director, IT Program Management. This individual…
Added 5 mins ago
General Manager
Sandpiper Property Mgt
Raleigh, NC
Lead & Coach the Team: Actively manage, supervise, coach, and motivate the entire hotel staff. Complete accurate weekly schedules, administer performance management and disciplinary action,…
Added 6 mins ago
S
Client Services Director
SGS
Remote, United States
- $146,800 to $170,000 USD / year
…bridge between our key clients and lab operations, you will lead our client-facing Client Service teams to ensure seamless service delivery, technical communication, and proactive account…
Added 8 mins ago
J
Meeting Manager
Remote, United States
- $75,000 to $87,000 USD / year
The Meeting Manager assumes full responsibility for the planning, management, production, and execution of face to face events (ranging in size of 10-800 people) or online events, including…

SGS

Client Services Director

Remote, United States

$146,800 to $170,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $146,800 to $170,000 USD / year
Experience: Minimum of 10 years’ experience managing customer relations or sales
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust - enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

NOTE TO CANDIDATES - This is a remote position that will require the selected candidate to travel upwards of 50% of the time. The Director, Client Services is a key leadership role responsible for the overall strategic health, retention, and growth of our major client portfolio across the North American laboratory network for the assigned business. Acting as the ultimate bridge between our key clients and lab operations, you will lead our client-facing Client Service teams to ensure seamless service delivery, technical communication, and proactive account management. This role will drive efficiency and standardize processes across the entire service delivery lifecycle. The successful candidate will possess deep change management expertise, with a demonstrated ability to champion new initiatives, align diverse teams, and drive organizational adoption.

Key responsibilities:

Directs, coaches, and supports our Client Service teams across the lab network, fostering a pro-active, solution-oriented customer service culture.
Proactively identifies and captures organic upselling, cross-selling, and wallet-share expansion opportunities within the existing client portfolio to drive sustainable revenue growth.
Acts as the strategic liaison and ultimate escalation point to steer conflict resolution. Provide and support Corrective and Preventive Action Plans (CARS) and communicate CARs to customers to protect client relationships and align with project deliverables.
Leads the standardization and continuous improvement of Client Services processes and workflows across the laboratory network to enhance service quality, operational efficiency, and customer satisfaction.
Defines strategy and targets for Client Service within the segment in conjunction with VP, including measurable KPI allowing the business to grow successfully and profitably.
Develops and ensures client service-related process harmonization along with the development of segment from both organic and acquisitive growth.
Serves as the functional Client Services lead for the rollout of the new systems and technology by leading digital client enablement. Present digital excellence through customer and Client Service team training for external facing tools.
Directs and mentors the Project Manager Assistants and Client Success teams to ensure the timely delivery of project objectives and generation of final deliverables including automated uploads to client-specific portals.
Standardizes and oversees all internal and external subcontracting workflows, ensuring operational consistency, regulatory compliance, and high-performance management of key strategic vendors across the network.
Ensures ongoing contact and communication with existing clients, implement support processes and build relations with new clients.
Coordinates and handles client complaints and claims in conjunction with other business partners as needed (legal, sales, technical experts, management, etc.).
Ensures accountability of team to highest quality and integrity standards (according SGS QM standards and Code of Integrity) as well as current legislation and HSE requirements.

Qualifications

Bachelor’s degree or equivalent in related discipline
Minimum of 10 years’ experience managing customer relations or sales
Previous environmental laboratory experience as asset
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Excellent verbal and written communication, and interpersonal skills
Excellent analytical, reasoning and problem-solving skills
Ability to develop and deliver presentations and communicate effectively at all levels within the organization
Ability to communicate and interact with officials at all levels of business and government and to work effectively with a wide range of constituencies in a diverse community
Ability to translate strategy into actions
Ability to analyze and interpret regulatory requirements impacting the service portfolio to support both laboratory and clients
Strong ability to motivate teams and lead through influence
Ability to build high-performance teams, ensure collaboration and develop others
Possess the qualities of self-motivation
Works well under pressure, challenges the status quo
Ability and willingness to solve problems in a pragmatic and compliant manner
Fosters innovation
Intermediate level user of MS Office applications (Word, Excel, PowerPoint)

Compensation

The expected salary range for this position is $146,800 – $170,000 annually and is eligible for the EHS North America commission plan. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role.

Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
Happiness:
Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Apply About employer

More about this job

Skills

Communication skills
Change management
Customer service
Upselling
Conflict resolution
Process improvement
Regulatory compliance
Performance management
Sales
Customer relations
Interpersonal skills
Problem solving
Presentation skills
Translate strategy into operation
Collaboration
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Report this job