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Assistant Director-Asset Management & Capital Lifecycle
UCSF
San Francisco, CA
The Assistant Director of Asset Management & Capital Lifecycle provides strategic leadership for UCSF Facilities Services' enterprise asset management program, ensuring that infrastructure…
Added just now
Senior Production Supervisor (KTP)
Ford
Louisville, KY · Louisville
…forefront. This isn't just a supervisory role; it's a critical leadership position where you'll have the power to shape culture, drive performance, and directly impact the quality and…
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Senior Production Supervisor (LAP)
Ford
Louisville, KY · Louisville
…forefront. This isn't just a supervisory role; it's a critical leadership position where you'll have the power to shape culture, drive performance, and directly impact the quality and…
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Manager, HR Project Management
Ford
Dearborn, MI · Dearborn
Anticipate and resolve execution barriers by identifying risks, analyzing root causes, challenging assumptions constructively, and securing timely decisions or leadership support.
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Corporate Security Investigator
Truist Bank
Charlotte, NC · Atlanta, GA
The Corporate Security Investigator is part of a 24 x 7 Security and Intelligence Operations Center (SIOC) team responsible for the intake, triage, investigation, assessment, and response…
Added 1 min ago
UG
Lead Architect, MDM (Master Data Management)- OI Government State Solutions - Remote
UnitedHealth Group
IL
- $112,700 to $193,200 USD / year
Optum is seeking an experienced Master Data Management (MDM) Technical Lead Architect to provide technical leadership and hands-on delivery for Master Data Management services supporting…
Added 1 min ago
UG
Sr Medicaid Subject Matter Expert - CMS-64 - Federal Reporting and Policy - Remote
UnitedHealth Group
Schaumburg, IL
- $112,700 to $193,200 USD / year
…reporting, and EDW data. The role brings credibility with State program, finance, and executive staff, and will regularly brief senior leadership up to the Agency Director…
Added 1 min ago
Dental Operations Coordinator
NATIVE HEALTH
Phoenix, AZ
Job Description: The Dental Operations Coordinator is responsible for overseeing and supporting all front and back-office operations within the Dental department to ensure efficient…
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Records Information Management Supervisor
Arapahoe County
Littleton, CO
…2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple…
Added 1 min ago
Media Specialist (possible January start)
Linn-Mar Community Schools
Marion, IA
Develop and implement a school library media program which is integrated with the school's instructional program and which reaches out to community, regional and global resources.
Added 1 min ago
Chief Custodian (6:30am-3:00pm) - Fort Smallwood Elementary
Anne Arundel County Public Schools
Pasadena, MD
Oversees and participates in the snow removal program.
Added 1 min ago
END OF YEAR Teacher, Math - 6Th Grade Only 26-27 SY
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
END OF YEAR Teacher, Middle Grades Language Arts (26-27 SY)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, Middle Grades Math (26-27 SY)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, Middle Grades Science/EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, K-6 / End of Year / 26-27
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, Montessori (Elem) / Grades 1st-3rd / EOY (26-27 SY)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, Elementary Art / EOY - Paired with Palisades Park Elem (26-27 SY)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, Middle Grades Math/ EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, K-6/ 2nd Grade/ EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, K-6 (End of Year)/ (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, K-6/ EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
Teacher, Title I K-6/ 4th Grade Math/ EOY (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…instructional work with limited decision-making discretion, providing leadership in the educational environment that encourages and nurtures learning for all students. The teacher…
Added 1 min ago
YO
Teaching Assistant I - Intervention | Chapel Hill Carrboro YMCA
YMCA OF THE TRIANGLE AREA
Chapel Hill, NC
- From $15 USD / hour
Under the supervision of the Program Director and Site Coordinator, the Intervention TA Counselor is responsible for supervising and building relationships with students while supporting…
Added 2 mins ago
Onsite Medical Representative
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Spartanburg, SC
- Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.

SGS

Client Services Director

Remote, United States

$146,800 to $170,000 USD / year

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Job details

Pay: $146,800 to $170,000 USD / year
Experience: Minimum of 10 years’ experience managing customer relations or sales
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust - enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

Job Description

NOTE TO CANDIDATES - This is a remote position that will require the selected candidate to travel upwards of 50% of the time. The Director, Client Services is a key leadership role responsible for the overall strategic health, retention, and growth of our major client portfolio across the North American laboratory network for the assigned business. Acting as the ultimate bridge between our key clients and lab operations, you will lead our client-facing Client Service teams to ensure seamless service delivery, technical communication, and proactive account management. This role will drive efficiency and standardize processes across the entire service delivery lifecycle. The successful candidate will possess deep change management expertise, with a demonstrated ability to champion new initiatives, align diverse teams, and drive organizational adoption.

Key responsibilities:

Directs, coaches, and supports our Client Service teams across the lab network, fostering a pro-active, solution-oriented customer service culture.
Proactively identifies and captures organic upselling, cross-selling, and wallet-share expansion opportunities within the existing client portfolio to drive sustainable revenue growth.
Acts as the strategic liaison and ultimate escalation point to steer conflict resolution. Provide and support Corrective and Preventive Action Plans (CARS) and communicate CARs to customers to protect client relationships and align with project deliverables.
Leads the standardization and continuous improvement of Client Services processes and workflows across the laboratory network to enhance service quality, operational efficiency, and customer satisfaction.
Defines strategy and targets for Client Service within the segment in conjunction with VP, including measurable KPI allowing the business to grow successfully and profitably.
Develops and ensures client service-related process harmonization along with the development of segment from both organic and acquisitive growth.
Serves as the functional Client Services lead for the rollout of the new systems and technology by leading digital client enablement. Present digital excellence through customer and Client Service team training for external facing tools.
Directs and mentors the Project Manager Assistants and Client Success teams to ensure the timely delivery of project objectives and generation of final deliverables including automated uploads to client-specific portals.
Standardizes and oversees all internal and external subcontracting workflows, ensuring operational consistency, regulatory compliance, and high-performance management of key strategic vendors across the network.
Ensures ongoing contact and communication with existing clients, implement support processes and build relations with new clients.
Coordinates and handles client complaints and claims in conjunction with other business partners as needed (legal, sales, technical experts, management, etc.).
Ensures accountability of team to highest quality and integrity standards (according SGS QM standards and Code of Integrity) as well as current legislation and HSE requirements.

Qualifications

Bachelor’s degree or equivalent in related discipline
Minimum of 10 years’ experience managing customer relations or sales
Previous environmental laboratory experience as asset
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Excellent verbal and written communication, and interpersonal skills
Excellent analytical, reasoning and problem-solving skills
Ability to develop and deliver presentations and communicate effectively at all levels within the organization
Ability to communicate and interact with officials at all levels of business and government and to work effectively with a wide range of constituencies in a diverse community
Ability to translate strategy into actions
Ability to analyze and interpret regulatory requirements impacting the service portfolio to support both laboratory and clients
Strong ability to motivate teams and lead through influence
Ability to build high-performance teams, ensure collaboration and develop others
Possess the qualities of self-motivation
Works well under pressure, challenges the status quo
Ability and willingness to solve problems in a pragmatic and compliant manner
Fosters innovation
Intermediate level user of MS Office applications (Word, Excel, PowerPoint)

Compensation

The expected salary range for this position is $146,800 – $170,000 annually and is eligible for the EHS North America commission plan. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications. Our Benefits We care about your total well-being and will support you with the following, subject to your location and role.

Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
Happiness:
Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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More about this job

Skills

Communication skills
Change management
Customer service
Upselling
Conflict resolution
Process improvement
Regulatory compliance
Performance management
Sales
Customer relations
Interpersonal skills
Problem solving
Presentation skills
Translate strategy into operation
Collaboration
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

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