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Cons Prod Strategic Analyst IV -Strategy Validation Quality Assurance
Bank of America, National Association
United States
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance…
Added just now
Cons Prod Strategic Analyst IV- Strategy Validation Quality Assurance
Bank of America, National Association
United States
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance…
Added just now
Cons Prod Strategic Analyst IV- DSG Strategy Validation
Bank of America, National Association
United States
Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance…
Added just now
Senior Security Engineer – ServiceNow SIR & DLP
Bank of America, National Association
WA
You will be accountable for bringing together technology strategy, engineering, platform development, integration, program execution, and operational readiness to deliver scalable security…
Added 2 mins ago
Manager, VBC Analytics - Capitation
CVS Shared Services Resources LLC
Remote, United States
Turn complex data into decisions that drive accurate, timely capitation payments. Join the Capitation Center of Excellence in a high-impact role where your analytical expertise and…
Added 2 mins ago
AVP, Pricing Actuary
US HoldCo
NY
…meaningful impact. As we continue to expand our U.S. Specialty platform, we are building a high-performing actuarial organization focused on delivering analytical excellence, pricing…
Added 2 mins ago
Business Development Representative
Affinity
New York, NY · San Francisco, CA · Chicago, IL
…a decade of proprietary relationship, interaction and deal data, Affinity automatically captures activity, maps firm networks, and surfaces the connections and insights that help investors…
Added 2 mins ago
Senior Release Manager
Agility Robotics
Remote, United States
…industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human…
Added 3 mins ago
Penetration Tester - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
…provide consummate cyber security risk management “as a service” platform across multiple fabrics and centers. We have responsibility to ensure operational IT capabilities provide the…
Added 3 mins ago
Joint Live Virtual Constructive (JLVC) Intelligence Technician – TS/SCI Required
GD Information Technology, Inc.
United States
Identify opportunities to improve intelligence scenario fidelity, platform configuration, interface performance, and federation interoperability.
Added 3 mins ago
Joint Live Virtual Constructive (JLVC) Intelligence Technician – TS/SCI Required
GD Information Technology, Inc.
United States
Identify opportunities to improve intelligence scenario fidelity, platform configuration, interface performance, and federation interoperability.
Added 3 mins ago
Director, Account Management - Global PSF
GLG
NY
· Proven track record of data-driven account management and decision making
Added 3 mins ago
Director, Account Management - Global PSF
GLG
NY
· Proven track record of data-driven account management and decision making
Added 4 mins ago
ADAS Embedded SW Engineer
Ford Global
Dearborn, MI
Design, develop, and integrate the embedded software platform for feature applications in Ford's next-generation ADAS systems.
Added 4 mins ago
Software Engineer - ServiceNow Platform Engineer
PNC Bank NA
PA · Phoenix, AZ · Strongsville, OH · Birmingham, AL
…administration, and operational governance of the ServiceNow platform. This role ensures stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management…
Added 4 mins ago
Senior Director - Advanced Therapies Supply Chain Technology
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Raritan, NJ
…requirements by showcasing the power of digital technology and…
Added 4 mins ago
Supply Chain Collaboration (SCC) Manager, Solutions Enablement
Ethicon Inc. Legal Entity
Remote, United States
…Collaboration capability enabled by the SAP Business Networks SCC platform collaborating with the Source Business Process Owner (BPO), Buyer/Planners in the business, Supplier Relationship…
Added 4 mins ago
Analyst, Commercial Analytics - MedTech
Mentor Worldwide LLC Legal Entity
Irvine, CA
…responsible for compiling and analyzing sales and contract data to calculate rebates, support decision-making, drive compliance, and enhance field execution. The analyst will also be…
Added 4 mins ago
Account Executive I - Advanced Surgical Instruments – Augusta, GA – Johnson & Johnson MedTech - Surgery
Ethicon US LLC Legal Entity
Augusta, GA
With a platform focus, Account Executive-ASI will sell surgical solutions to surgeons and hospital decision makers, primarily in an operating room setting.
Added 4 mins ago
SO
Technical Product Manager, AI Platform
System One
Reston, VA
- $81 USD / hour
…technologies, ensuring Product Owners' backlogs incorporate this data into their…
Added 4 mins ago
C
Product Designer, Visual Lease & Costar Real Estate Manager
CoStar
Richmond
- $94,000 to $126,000 USD / year
As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in…
Added 4 mins ago
Sales Executive - LoopNet - Northwest Arkansas
CoStar
United States
The LoopNet platform connects brokers, buyers, and sellers, equipping them with powerful tools to close deals efficiently, whether for sale or lease, or at auction using LoopNet Auctions by…
Added 5 mins ago
Senior Director - Cytogenetics
FULGENT THERAPEUTICS LLC
Alpharetta, GA
Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier full-service genomic testing company built around a foundational technology platform.
Added 5 mins ago
C
Senior AI Developer
ClickUp
Remote, United States
- $200,000 to $250,000 USD / year
- Architect, design, and implement scalable AI platform services that support the deployment, orchestration, and lifecycle management of LLMs and other AI models.
Added 5 mins ago
Senior Product Manager
Equifax, Inc
GA
Responsible for the overall performance of multiple products within Equifax's Data-Driven Marketing product line, overseeing them from inception and ideation through design, build, launch,…

Sevaa Group

Client Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2023

Original job description

Company Description Founded in 2001, Sevaa Group is a leading provider of managed hosting as well as web and application development.

Job Description

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn.

Responsibilities

Account Management

Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations.
Proactively maintain a regular cadence of communication with each account.
Maintain an Account Map, understanding the role of each contact within an account.
Understand the revenue makeup or each of your accounts.
Schedule, prepare, lead, and deliver Executive Business Reviews.
Manage the contract renewal process.
Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
Sustain business growth and profitability by maximizing value while also minimizing churn.
Ensure all communication with clients is captured in the CRM.
Ensure account records are kept up to date in the CRM, Project Management, and Billing systems.
Maintain a quantitative and qualitative health score.
Prepare weekly reports for management summarizing the activity in each of your accounts.
Analyze customer data to improve customer experience quantitatively.

Project Management

Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up.
Prepare and maintain timelines for all ongoing projects.
Schedule and prepare for client communications, including project kickoffs, regular touchpoints, and handoffs.
Ensure that all scoped items and QA are complete before client hand off.
Track out of scope tasks.
Ensure projects remain under budget and on time.
Daily time reconciliation for all assigned accounts.

Customer Support

Provide first-line support to each of your accounts to address common questions before escalating to another team.
Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
Create written and video documentation to provide helpful resources for clients.
Deliver training sessions as a part of troubleshooting to empower clients.
QA monthly CMS updates.

Team

Provide daily stand-up reports
Contribute to and lead Success Team Sync
Create and maintain playbooks

Qualifications

Strong written and verbal communication and interpersonal skills
Highly organized with a strong attention to detail and ability to multitask.
Self-driven with a growth mindset and a proven track record of self-improvement
Experience with Content Management Systems such as WordPress or Drupal
Ability to perform analysis in Google Sheets
Experience with an Analytics platform such as Google Data Studio
Knowledge of customer success processes

Additional Information

Benefits Of Working With Sevaa Group:

Flexible schedule
Health, Dental, Vision Insurance
Life insurance and disability coverage
Health Savings Account
Modern laptop and equipment
Company Outings & Happy Hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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