Customer Care Specialist

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Dental insurance

Do you have a friendly phone voice? Do you like helping people? Are you able to quickly gather information and propose a solution?

Then don’t miss your chance to join our growing recession-proof business as a Customer Care Specialist. In this position, you will be making a difference each and every day for the customers we serve.

We are a leader in our industry and have a sincere drive toward providing unmatched customer service with the goal of helping make fire and water damage to someone's home or business “Like it never even happened”!

We are seeking a teammate who has an infectious positive attitude, is extremely reliable & dependable, is comfortable answering phones with a reassuring and friendly voice, can quickly gather and relay information, and can multi-task when needed. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in our casual yet professional work environment.

As a valued member of our team, you will receive competitive pay, with opportunity to learn and grow.

Job Description:

Perform office administrative tasks related to receiving customer calls, answering questions, gathering vital information, dispatching Priority Responders, assisting with scheduling of jobs, and other customer satisfaction activities. When not answering phones, there would also be some other additional general office duties such as processing outgoing mail, ordering supplies, receiving package deliveries, and keeping the lobby and front office areas neat and organized.

Primary Responsibilities:

• As an initial contact for the business, ALWAYS provide exceptional customer service
• Receive in-coming phone calls and greet visitors to the office
• Perform detailed and accurate data collection and entry
• Dispatch Priority Responders to lead calls and job referrals
• Assist the Scheduler with coordinating crew and job scheduling
• Perform additional general administration duties
• Possibly assist other departments, as needed during busy periods

Qualifications:

• Minimum 2+ years of customer service and/or call center experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office Suite (i.e., Outlook, Word, Excel) & Google Docs
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Successfully complete a background check subject to applicable law

Office Location & Hours:

• New Albany, IN
• 8am - 5pm with a half-hour lunch (M-F)

Benefits:

• Competitive hourly wage - commensurate with experience
• OT for all hours per week over 40
• 9 Paid holidays (eligible after 90 days)
• 2 weeks paid vacation (eligible after 6 months)
• 2 personal days (eligible after 90 days)
• Birthday off or one day during the month of your birthday (eligible after 90 days)
• 401k w/3% match (eligible after 1 year)
• Profit Sharing Plan (eligible after 1 year)
• Healthcare Options - medical, dental, and vision
• Branded apparel
• Great professional casual work environment

SERVPRO® is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.