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Facilities Coordinator
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Performs other duties as assigned by the Facilities Manager and Senior Director of Maintenance.
Added 1 min ago
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Emergency Management Specialist
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Washington, DC
- $102,415 to $158,322 USD / year
Developing and presenting after-action or corrective action reports to senior management and executives.
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WATERFRONT PROGRAM MANAGER
United States Fleet Forces Command
Naval Base, Norfolk, VA
- $127,646 to $165,945 USD / year
Experience advising senior leaders on program performance, operational readiness, resource management, and strategic initiatives.
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Legal Discovery Program Manager
OpenAI
San Francisco, CA
- $216,000 to $240,000 USD / year
We’re seeking an experienced Senior Legal Discovery Program Manager to help shape and scale the discovery capabilities supporting OpenAI’s growing litigation, regulatory, and investigations…
Added 3 mins ago
Home Care Aide
Brookdale Senior Living Inc.
Houston, TX · Cypress, TX · The Woodlands, TX · Conroe, TX · Galveston, TX · Clear Lake Shores, TX · Sugar Land, TX · Baytown, TX · Humble, TX
…Private Duty Agency offices are located within a Brookdale Senior Living Community. Full-time; Part-time and PRN positions available. Same day interviews…
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Manager, Product Support Operations
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…Roblox’s customer service operations teams, through change management, subject matter expertise and by transforming the customer experience through strategy and execution. Product Support…
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Procurement Manager
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- $87,852 to $109,815 USD / year
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Professional Auditor - 60007709
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Information Security Technology - Engineering - Senior Associate
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INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST
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Emergency Management Specialist (Preparedness)
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In this position, you will serve as a senior specialist participating in the execution of preparedness program activities within a region of Federal Emergency Management Agency (FEMA).…
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PROGRAM MANAGER (INTERNATIONAL PROGRAMS)
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- $143,913 to $187,093 USD / year
Serve as the primary authority on program acquisition and contract management. This includes developing acquisition strategies, defining technical requirements, and acting as the…
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Senior Instructional Systems Specialist
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…stakeholder expectations. Examples may include serving as a Project Manager, Program Manager, Contracting Officer's Representative (COR), or project lead responsible for planning,…
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Senior Journey Marketing Manager, Security Attach
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Sentinel Systems Engineering Manager 2- 20666
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IT Project Manager
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Tribal Special Projects Lead Analyst
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Program Analyst
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Chicago, IL · Seattle, WA · San Francisco, CA · Denver, CO · Atlanta, GA · Kansas City, MO · Philadelphia, PA · Dallas, TX · Boston, MA · Woodlawn, MD · New York, NY
- $90,925 to $118,204 USD / year
…of policies and procedures related to the assigned areaâs management planning and analysis programs. | Plans for changes in new or revised program and operating procedures and work…
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Supervisory Aviation Technical Systems Specialist
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Maintains contacts both internal and external to the District, including senior management, union representatives, service center personnel, members of the state local and federal…
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Budget Analyst
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Experience analyzing and interpreting appropriations language to recommend allocations or reallocations of program funds to management or senior officials based on program needs and…
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Data Scientist
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Servpro Industries, LLC

Disaster Response Specialist

Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

What we offer

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program

Job Summary

The Disaster Response Specialist prepares and executes SERVPRO’s disaster response protocol, including operational, training, and technical tasks. This high-visibility role is crucial for the success of SERVPRO’s disaster response program and requires proficiency in SERVPRO disaster response software (Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile). This role will assist in developing and conducting disaster response training, collaborating with information systems developers and data scientists to enhance software and data reporting, create webpages, and assisting in developing and monitoring key performance metrics. Additionally, this role will be responsible for preparing and delivering briefings, maintaining disaster response resources, and ensuring legal agreements are current. A bachelor's degree in a business-related field is strongly preferred. Strong communication, problem-solving, and project management skills are essential. Must work in a fast-paced, high-pressure environment, including evenings and weekends as needed.

You will

Maintain franchise participation eligibility in the disaster response program by ensuring legal and administrative requirements are current in disaster response software.
Coordinate with franchises and field operations to facilitate requirements of disaster response event registration.
Conduct daily monitoring of data sources and indicators to recommend elevation of disaster response condition status.
Proficient in the use of SERVPRO disaster response software, including Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile. Provide training support on these systems during disaster response events and provide enhanced training on these systems outside of disaster response events.
Collaborate with information systems developers to troubleshoot disaster response software systems issues and lead system enhancements.
Collaborate with data scientists to troubleshoot disaster response-related data report issues and lead data report enhancements.
Lead the creation of disaster response-related webpages by working with headquarters departments to receive and publish disaster response-related content and updates.
Assist in the development of disaster response related franchise key performance metrics. Monitor these key performance metrics during and after disaster response events.
Assist the Disaster Response Program Manager in preparing briefings for franchises, headquarters departments, and senior leaders during disaster response events. Be prepared to provide briefings as necessary.
Provide regular updates of job cycle statuses during and after disaster response events.
Provide regular updates of job payments and fees statuses during and after disaster response events.
Create and maintain a disaster response operations resource page to include the creation of content videos, visual instruction, and procedural documentation.
Provide updates to and be prepared to brief franchise personnel on disaster response operations during headquarters-level training programs.
Provide updates to disaster response related legal agreements.

You have

Ability to read, write, and communicate with employees, franchises, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
Outstanding verbal and written communication and presentation skills; Exceptional Skills in problem solving, efficiency and project management; Excellent interpersonal skills; Strong organization, analytical and time management skills.
Advanced proficiency in SERVPRO and associated operating systems, including Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile.
Proficient with Microsoft Office suite of products.
Proficient in the use of block editing website software and ability to create, edit, and maintain webpages.
Understands and stays current with technology and effectively utilizes technology for disaster response operations and planning.
Ability to deliver results in a diverse, quick-changing environment; Ability to work effectively with people at all levels; Ability to analyze and decipher information quickly and maintain composure in high pressure environments.
Ability to attend work in person, including evenings and weekends as required.

Education

Bachelor’s degree in a business-related field is strongly preferred. Additional education or credentialing in finance is beneficial.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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More about this job

Skills

Reporting
Communication skills
Problem solving
Project management
Provide training
Troubleshoot
Documentation
Presentation skills
Interpersonal skills
Time management
Microsoft Office
Editing

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