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ERP Federal Financial Management Analyst (Sr.) - U.S. Citizenship Required
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Fairfax, VA · Lebanon, VA
Participate in project planning, execution, and delivery activities to ensure successful outcomes and stakeholder satisfaction.
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Cyber Security Manager
Leidos
Alexandria, VA
Leidos is seeking an experienced Cyber Security Manager to lead cybersecurity engineering, risk management, authorization, and security operations support for the United States Coast…
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Lead, Health & Safety Program Manager
American Water
Alexandria, VA
…to Know, OSHA Process Safety Management, EPA Risk Management Program, RCRA, NESHAPS, Underground Storage Tanks, HazWopr, Spill Prevention, Control Plans, Superfund, medical and solid waste…
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Project Manager IV
General Atomics
Charlottesville, VA
We are seeking a Project Manager that is an experienced leader with a mix of external customer management experience, and internal technical experience to help manage and grow a pipeline of…
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SENIOR PRODUCT OWNER - PORTFOLIO/PRODUCT MANAGER
Huntington Ingalls Industries
Newport News, VA
…innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system…
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Employee Relations Manager, M&T
Bechtel Corporation
Reston, VA
- $140,800 to $203,700 USD / year
…leadership and HR (reporting directly to the North America ER Manager with a dotted line to the M&T HR Manager), providing counsel on employee relations trends and emerging employee…
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Associate Engineer- Absolute Aviation
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Under the close supervision and guidance of the Engineering Manager or an assigned senior engineer, assist with creating component repair documentation suitable for FAA and/or airline…
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Engineer I-Absolute Aviation
HEICO
Cheney, WA
Under the direction of the Engineering Manager, create component repair documentation, suitable for FAA and/or airline approval. Create manufacturing data needed to fabricate components,…
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Data Center Civil Engineer, DCDE AMER Civil East
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Herndon, VA
Manage multiple fast paced projects simultaneously. Foresee and manage internal Technical Program Manager’s (TPM’s) expectation regarding project-specific cost and schedules variables.
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Delivery Manager, Healthcare Payer
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Norfolk, VA
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Lead Supplier Development, Industrialization & Quality Engineer - Battery Cell
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Lead Program Control Manager (Pgm Cost Control Analyst 5)
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Senior Associate, Project Manager - CFI&I Strategic Events & Convenings
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Principal Associate – Events Project Manager, Community Finance, Impact & Investment
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Manager, Merger & Acquisition Operations & Integrations
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PenFed is hiring a (Hybrid) Manager, Merger & Acquisition Operations & Integrations at our Tysons, Virginia location. The Manager, M&A Operations & Integrations, is responsible for leading…
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Residential Services Coordinator 2 - St. Solumba
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- $23.09 USD / hour
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Program Manager, Infrastructure Risk and Resiliency
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2+ years of program or project management experience
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Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
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Program Manager
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Facilities Supervisor
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Added 1 min ago
Manager, Tech Risk & Analysis
Capital One
Richmond, VA · McLean, VA
Lead and support project and program delivery, execute deliverables in fast paced environment, and work across multiple workstreams
Added 1 min ago
Manager, Project Manager | Market Community Engagement Lead - Northeast
Capital One
Richmond, VA
Philadelphia, PA: $138,100 - $157,700 for Manager, Project Management

Servpro Industries, LLC

Disaster Response Specialist

Gallatin, TN, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

What we offer

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program

Job Summary

The Disaster Response Specialist prepares and executes SERVPRO’s disaster response protocol, including operational, training, and technical tasks. This high-visibility role is crucial for the success of SERVPRO’s disaster response program and requires proficiency in SERVPRO disaster response software (Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile). This role will assist in developing and conducting disaster response training, collaborating with information systems developers and data scientists to enhance software and data reporting, create webpages, and assisting in developing and monitoring key performance metrics. Additionally, this role will be responsible for preparing and delivering briefings, maintaining disaster response resources, and ensuring legal agreements are current. A bachelor's degree in a business-related field is strongly preferred. Strong communication, problem-solving, and project management skills are essential. Must work in a fast-paced, high-pressure environment, including evenings and weekends as needed.

You will

Maintain franchise participation eligibility in the disaster response program by ensuring legal and administrative requirements are current in disaster response software.
Coordinate with franchises and field operations to facilitate requirements of disaster response event registration.
Conduct daily monitoring of data sources and indicators to recommend elevation of disaster response condition status.
Proficient in the use of SERVPRO disaster response software, including Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile. Provide training support on these systems during disaster response events and provide enhanced training on these systems outside of disaster response events.
Collaborate with information systems developers to troubleshoot disaster response software systems issues and lead system enhancements.
Collaborate with data scientists to troubleshoot disaster response-related data report issues and lead data report enhancements.
Lead the creation of disaster response-related webpages by working with headquarters departments to receive and publish disaster response-related content and updates.
Assist in the development of disaster response related franchise key performance metrics. Monitor these key performance metrics during and after disaster response events.
Assist the Disaster Response Program Manager in preparing briefings for franchises, headquarters departments, and senior leaders during disaster response events. Be prepared to provide briefings as necessary.
Provide regular updates of job cycle statuses during and after disaster response events.
Provide regular updates of job payments and fees statuses during and after disaster response events.
Create and maintain a disaster response operations resource page to include the creation of content videos, visual instruction, and procedural documentation.
Provide updates to and be prepared to brief franchise personnel on disaster response operations during headquarters-level training programs.
Provide updates to disaster response related legal agreements.

You have

Ability to read, write, and communicate with employees, franchises, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
Outstanding verbal and written communication and presentation skills; Exceptional Skills in problem solving, efficiency and project management; Excellent interpersonal skills; Strong organization, analytical and time management skills.
Advanced proficiency in SERVPRO and associated operating systems, including Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile.
Proficient with Microsoft Office suite of products.
Proficient in the use of block editing website software and ability to create, edit, and maintain webpages.
Understands and stays current with technology and effectively utilizes technology for disaster response operations and planning.
Ability to deliver results in a diverse, quick-changing environment; Ability to work effectively with people at all levels; Ability to analyze and decipher information quickly and maintain composure in high pressure environments.
Ability to attend work in person, including evenings and weekends as required.

Education

Bachelor’s degree in a business-related field is strongly preferred. Additional education or credentialing in finance is beneficial.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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More about this job

Skills

Reporting
Communication skills
Problem solving
Project management
Provide training
Troubleshoot
Documentation
Presentation skills
Interpersonal skills
Time management
Microsoft Office
Editing

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