Disaster Response Specialist

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Disaster Response Specialist prepares and executes SERVPRO’s disaster response protocol, including operational, training, and technical tasks. This high-visibility role is crucial for the success of SERVPRO’s disaster response program and requires proficiency in SERVPRO disaster response software (Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile). This role will assist in developing and conducting disaster response training, collaborating with information systems developers and data scientists to enhance software and data reporting, create webpages, and assisting in developing and monitoring key performance metrics. Additionally, this role will be responsible for preparing and delivering briefings, maintaining disaster response resources, and ensuring legal agreements are current. A bachelor's degree in a business-related field is strongly preferred. Strong communication, problem-solving, and project management skills are essential. Must work in a fast-paced, high-pressure environment, including evenings and weekends as needed.

You will

• Maintain franchise participation eligibility in the disaster response program by ensuring legal and administrative requirements are current in disaster response software.
• Coordinate with franchises and field operations to facilitate requirements of disaster response event registration.
• Conduct daily monitoring of data sources and indicators to recommend elevation of disaster response condition status.
• Proficient in the use of SERVPRO disaster response software, including Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile. Provide training support on these systems during disaster response events and provide enhanced training on these systems outside of disaster response events.
• Collaborate with information systems developers to troubleshoot disaster response software systems issues and lead system enhancements.
• Collaborate with data scientists to troubleshoot disaster response-related data report issues and lead data report enhancements.
• Lead the creation of disaster response-related webpages by working with headquarters departments to receive and publish disaster response-related content and updates.
• Assist in the development of disaster response related franchise key performance metrics. Monitor these key performance metrics during and after disaster response events.
• Assist the Disaster Response Program Manager in preparing briefings for franchises, headquarters departments, and senior leaders during disaster response events. Be prepared to provide briefings as necessary.
• Provide regular updates of job cycle statuses during and after disaster response events.
• Provide regular updates of job payments and fees statuses during and after disaster response events.
• Create and maintain a disaster response operations resource page to include the creation of content videos, visual instruction, and procedural documentation.
• Provide updates to and be prepared to brief franchise personnel on disaster response operations during headquarters-level training programs.
• Provide updates to disaster response related legal agreements.

You have

• Ability to read, write, and communicate with employees, franchises, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Outstanding verbal and written communication and presentation skills; Exceptional Skills in problem solving, efficiency and project management; Excellent interpersonal skills; Strong organization, analytical and time management skills.
• Advanced proficiency in SERVPRO and associated operating systems, including Disaster Response Manager, WorkCenter 2.0, and Drybook Mobile.
• Proficient with Microsoft Office suite of products.
• Proficient in the use of block editing website software and ability to create, edit, and maintain webpages.
• Understands and stays current with technology and effectively utilizes technology for disaster response operations and planning.
• Ability to deliver results in a diverse, quick-changing environment; Ability to work effectively with people at all levels; Ability to analyze and decipher information quickly and maintain composure in high pressure environments.
• Ability to attend work in person, including evenings and weekends as required.

Education

• Bachelor’s degree in a business-related field is strongly preferred. Additional education or credentialing in finance is beneficial.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.