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Software Assurance Engineer IV
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Knowledge of NASA Software Assurance and Software Safety Standard 8739.8, NASA Software Engineering Requirements NPR 7150.2, JPL Software Development Requirements, JPL Safety and Mission…
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Digital Solutions Architect
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…demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant…
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Manager, Forward-Deployed AI Engineer - AI Mobilization & Transformation
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Coordinates the design development with other engineering disciplines, design entities, and functional departments which may include procurement, construction, estimating and contracts…
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The UDS Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT…
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Information Systems Security Officer, TS/SCI w/Polygraph
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…demanded from all our highly professional roles. Be the change, lead our change – join…
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Lead Specialty Software Engineer
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Adjunct Faculty – Computer Science
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Electronic Security Application Engineer
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Lead end-user training and manage licensing to ensure successful adoption and continuous development
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Software Development Engineer, AWS Route 53, AWS Route 53 Frontier Resolver
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AWS Route 53 Resolver team has an open position for Software Development Engineer for Cloud security service development in Arlington, VA / Herndon, VA / Seattle, WA, USA.
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Sr. TPM - Satellite RF Systems
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We are seeking a Senior Technical Program Manager (TPM) to lead Satellite Radio Frequency (RF) product development. This role sits at the intersection of systems engineering, hardware,…
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Drive high-value development projects that will require you to lead and interface with large groups
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Senior Project Manager-General Construction
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The company is seeking an experienced Senior Project Manager to lead commercial construction projects from preconstruction through closeout for its Chicago office. This role is responsible…
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Senior MEP Estimator
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Lead the preparation of conceptual, schematic, design development, and construction document level estimates for MEP and fire protection systems.
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Specialty Account Executive –Intelligence Center X – Heavy Equipment & Automotive
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- $150,000 to $294,500 USD / year
The next wave of enterprise software isn't about writing more code - it's about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and…
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Strategic Account Executive, Federal Sales - Civilian
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- $175,000 to $200,000 USD / year
…accounts on our Public Sector team. You'll work closely with engineering organizations - from CTOs to individual development teams - to understand how they build software, demonstrate how…
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Strategic Account Executive, Healthcare
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- $175,000 to $200,000 USD / year
…accounts on our Public Sector team. You'll work closely with engineering organizations - from CTOs to individual development teams - to understand how they build software, demonstrate how…
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Strategic Account Executive, SLED
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…universities, and K-12 systems. You'll partner with IT and engineering leaders to bring AI-powered software development to the teams building public services, helping them modernize legacy…
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Strategic Account Executive, Federal Sales - DoW
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…Department of War and defense accounts. You'll partner with engineering leaders and development teams to bring AI-powered software development into mission-critical programs, helping the…
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VDC Manager - Nashville
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Manage Virtual Design & Construction (VDC) department within office location(s) and lead preconstruction, engineering, and field installation of VDC project deliverables.
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Sr Mgr, Infrastructure & Operations
SERVIER MONDE
Boston, KY
Systems Lifecycle Management: Manage the full lifecycle - including deployment, monitoring, maintenance, development, and upgrades - of all IT systems. This encompasses servers, PCs,…
Added 10 mins ago
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Senior Product Manager - Non-Human Identity Security
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- $145,000 to $162,000 USD / year
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Completions & Commissioning Coordinator
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Bluebeam,data-management,databases,Proficient in Microsoft Office Suite,Microsoft Office applications,package development,cloud based software,scheduling applications,reporting…

SERVIER MONDE

Sr Mgr, Infrastructure & Operations

Boston, KY, United States

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Job details

Apply by: Jan 5, 2027
Experience: Leadership: 6+ years of experience in IT operations, with at least 3 years in a management or lead role.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Servier

Servier Pharmaceuticals is an independent, commercial-stage biopharmaceutical company built to think differently about what long-term impact can look like in healthcare. Launched in 2018 and backed by the strength and stability of the Servier Group, our foundation-governed model gives us the freedom to invest for the future, move with purpose, and stay focused on where patients need us most.

In less than a decade, we have grown from a small U.S. presence into a rapidly expanding, multi-billion-dollar organization with an award-winning culture, six commercial products, and a portfolio strengthened through bold strategic investments and innovation. Our teams are helping advance important new treatment options for patients facing serious diseases with high unmet need, particularly in rare oncology and neurology.

Our ambition is clear: to build a leading U.S. biopharmaceutical company known for scientific excellence, operational strength, and deep commitment to patients. Just as important is how we build it. We are creating a culture that values entrepreneurship, collaboration, accountability, and the belief that individuals at every level can shape the future of the company.

For people who want more than a job - who want the opportunity to build, lead, grow, and make a measurable impact - Servier offers the chance to be part of a company with purpose, momentum, and the ability to help define what comes next for patients and for our industry.

Role Summary

We are seeking a seasoned Sr. Manager of Infrastructure & Operations to lead the technical foundation and service delivery of our organization. This role is responsible for the reliability of our systems and the efficiency of our operational workflows. You will be tasked with building robust support structures, managing enterprise collaboration tools, and driving continuous improvement across all IT processes.

Primary Responsibilities

Systems Lifecycle Management: Manage the full lifecycle - including deployment, monitoring, maintenance, development, and upgrades - of all IT systems. This encompasses servers, PCs, operating systems, hardware, software, and peripherals to ensure a stable and high-performing environment.
Field Support Leadership: You will define SLAs, establish support tiers, and ensure a high standard of service delivery for all employees.
Service Desk Partnership: Work with the Teir 1 Service Desk Manager to ensure we manage SLAs and continue to improve both service desk and field support performance.
Application Governance: Act as the primary owner for the administration of key collaboration platforms, specifically Jira, Confluence, SharePoint and local instance of Service Now
Process Engineering: Conduct deep-dive reviews of existing operational processes. You must be able to diagnose bottlenecks and plan/execute measurable improvements to increase organizational agility.
Project & Meeting Management: Lead medium-sized infrastructure projects from inception to completion. You will facilitate regular operational meetings, ensuring clear agendas, actionable outcomes, and cross-departmental alignment
Leadership & Team Development: Lead, mentor, and develop high-performing operational teams across multiple disciplines. Foster a culture of accountability, collaboration, operational discipline, and customer focus. Manage internal resources, contractors, managed service providers, and strategic vendors. Build scalable operational models that balance internal expertise with external flexibility.
Operational Excellence & Service Reliability: Lead day-to-day IT operations across infrastructure, end-user support, service management, and operational governance. Ensure high availability, performance, reliability, and security of enterprise technology services. Drive incident, problem, and change management processes to minimize operational disruptions. Establish operational standards, service level expectations, and continuous improvement practices. Reduce technical debt and improve operational maturity across the environment.

Education and Required Skills

Bachelors degree in a relevant field
Industry certifications in Networking, ITIL, and Security is highly desired
Leadership: 6+ years of experience in IT operations, with at least 3 years in a management or lead role. Experience in a highly regulated or research-intensive environment is a plus.
Systems Oversight: Proven track record in the end-to-end support and maintenance of diverse hardware and software ecosystems.
Platform Expertise: Extensive experience in managing and configuring the Atlassian suite (Jira/Confluence) and Microsoft SharePoint environments.
Infrastructure Knowledge: Strong understanding of server environments, cloud infrastructure, and networking fundamentals.
Proven experience in building a Helpdesk function from the ground up or leading a significant Helpdesk transformation.

Required Soft Skills:

Operational Discipline: A methodical approach to running meetings and documenting processes.
Analytical Diagnosis: The ability to look at a workflow and identify exactly where and why it is failing.
Collaboration: A "builder" mindset with the communication skills to lead technical teams while reporting clearly to executive leadership.

Travel and Location

5% Out of state travel potential
This role is hybrid with a requirement of a minimum of 2 days in office per week at our Boston MA location, however at times this may flex to 4-5 days in office for special events.

Servier’s Commitment

Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range

The salary range for this role is 152,000 – 173,000 annually. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.

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