Jobs in the United States

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Cyber Response & Remediation Delivery Lead
RSM US LLP
United States
The ideal candidate combines strong technical infrastructure and cybersecurity experience with the ability to lead teams and communicate effectively during high-pressure incidents. This…
Added just now
Senior Facilities, Engineering & Hard Services Manager
Novo Nordisk
Boston, MA
…Ensure reliable, safe and efficient facilities and building infrastructure that enable scientific productivity and business continuity. Establish technical standards and service provider…
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IT Regional Support Lead - Hybrid
Hazen and Sawyer
Fort Worth, TX
Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
Added 1 min ago
SA
Tech Lead Software Engineer
Southwest Airlines
Dallas, TX
- $160,550 to $178,400 USD / year
Added 1 min ago
CSOC Shift Lead – Shift 4
CACI
Springfield, VA · Springfield
…coordinate the cybersecurity and information technology (IT) infrastructure services required to deliver timely, relevant, and accurate GEOINT in support of a wide range of missions for the…
Added 1 min ago
CSOS II/Tier 2, Shift 4
CACI
Springfield, VA · Springfield
…coordinate the cybersecurity and information technology (IT) infrastructure services required to deliver timely, relevant, and accurate GEOINT in support of a wide range of missions for the…
Added 1 min ago
Infrastructure Engineer Senior (Snowflake)
United Services Automobile Asn
United States
The Senior Infrastructure Engineer will provide technical leadership for the enterprise Snowflake platform, with responsibility for Snowflake administration, architecture, automation,…
Added 1 min ago
Material Handler II
Hyve Solutions Corporation
Reno, NV
…for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical…
Added 1 min ago
Material Handler I
Hyve Solutions Corporation
Reno, NV
…for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical…
Added 1 min ago
Material Handler Supervisor
Hyve Solutions Corporation
Reno, NV
…for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical…
Added 1 min ago
Project Designer I, Engineering Design
ONE Gas
El Paso, TX
…engineering records, third party civil site plans and utility infrastructure data, traffic control plans, governmental engineering plans, GIS data, highway/railroad crossing permits, right…
Added 2 mins ago
Director, Portfolio Funding & Controls
FTINC Fortrea Inc.
Remote, United States
migration, solution retirement, IT infrastructure and IT cyber security. They will also have line management and business development responsibilities.
Added 2 mins ago
Front-End Loader Operator - Manufacturing - Charles City
Branscome
Charles City, VA
For more than 60 years in Virginia, our crews have been safely delivering the infrastructure that our communities are built on. We take immense pride in building the things that you can…
Added 2 mins ago
Heavy Equipment Shop Mechanic - Hampton
Branscome
Hampton, VA
For more than 60 years in Virginia, our crews have been safely delivering the infrastructure that our communities are built on. We take immense pride in building the things that you can…
Added 2 mins ago
Sr. Data Engineer
Orion180 Insurance Services LLC
Irving, TX
…building, and optimizing the data integrations, cloud data infrastructure, and data models that power analytics and data science across the company. You will lead the development of robust…
Added 3 mins ago
Long Haul Fiber Technician (Lead) - Portland, OR
Zayo Group LLC
Remote, United States
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Fiber Technician (Lead) - Salt Lake City, UT
Zayo Group LLC
Salt Lake City, UT
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Columbus, OH
Zayo Group LLC
Columbus, OH
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Fiber Technician (Lead) - Sacramento, CA
Zayo Group LLC
Remote, United States
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Atlanta, GA
Zayo Group LLC
Remote, United States
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Dallas, TX
Zayo Group LLC
Dallas, TX
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Omaha, NE
Zayo Group LLC
Remote, United States
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Denver, CO
Zayo Group LLC
Denver, CO
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Phoenix, AZ
Zayo Group LLC
Remote, United States
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…
Added 3 mins ago
Long Haul Technician Lead - Las Vegas, NV
Zayo Group LLC
Las Vegas, NV
…thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo…

SERVIER MONDE

Sr Mgr, Infrastructure & Operations

Boston, KY, United States

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Job details

Apply by: Jan 5, 2027
Experience: Leadership: 6+ years of experience in IT operations, with at least 3 years in a management or lead role.
Posting language: English
Posted: Nov 9, 2026

Original job description

About Servier

Servier Pharmaceuticals is an independent, commercial-stage biopharmaceutical company built to think differently about what long-term impact can look like in healthcare. Launched in 2018 and backed by the strength and stability of the Servier Group, our foundation-governed model gives us the freedom to invest for the future, move with purpose, and stay focused on where patients need us most.

In less than a decade, we have grown from a small U.S. presence into a rapidly expanding, multi-billion-dollar organization with an award-winning culture, six commercial products, and a portfolio strengthened through bold strategic investments and innovation. Our teams are helping advance important new treatment options for patients facing serious diseases with high unmet need, particularly in rare oncology and neurology.

Our ambition is clear: to build a leading U.S. biopharmaceutical company known for scientific excellence, operational strength, and deep commitment to patients. Just as important is how we build it. We are creating a culture that values entrepreneurship, collaboration, accountability, and the belief that individuals at every level can shape the future of the company.

For people who want more than a job - who want the opportunity to build, lead, grow, and make a measurable impact - Servier offers the chance to be part of a company with purpose, momentum, and the ability to help define what comes next for patients and for our industry.

Role Summary

We are seeking a seasoned Sr. Manager of Infrastructure & Operations to lead the technical foundation and service delivery of our organization. This role is responsible for the reliability of our systems and the efficiency of our operational workflows. You will be tasked with building robust support structures, managing enterprise collaboration tools, and driving continuous improvement across all IT processes.

Primary Responsibilities

Systems Lifecycle Management: Manage the full lifecycle - including deployment, monitoring, maintenance, development, and upgrades - of all IT systems. This encompasses servers, PCs, operating systems, hardware, software, and peripherals to ensure a stable and high-performing environment.
Field Support Leadership: You will define SLAs, establish support tiers, and ensure a high standard of service delivery for all employees.
Service Desk Partnership: Work with the Teir 1 Service Desk Manager to ensure we manage SLAs and continue to improve both service desk and field support performance.
Application Governance: Act as the primary owner for the administration of key collaboration platforms, specifically Jira, Confluence, SharePoint and local instance of Service Now
Process Engineering: Conduct deep-dive reviews of existing operational processes. You must be able to diagnose bottlenecks and plan/execute measurable improvements to increase organizational agility.
Project & Meeting Management: Lead medium-sized infrastructure projects from inception to completion. You will facilitate regular operational meetings, ensuring clear agendas, actionable outcomes, and cross-departmental alignment
Leadership & Team Development: Lead, mentor, and develop high-performing operational teams across multiple disciplines. Foster a culture of accountability, collaboration, operational discipline, and customer focus. Manage internal resources, contractors, managed service providers, and strategic vendors. Build scalable operational models that balance internal expertise with external flexibility.
Operational Excellence & Service Reliability: Lead day-to-day IT operations across infrastructure, end-user support, service management, and operational governance. Ensure high availability, performance, reliability, and security of enterprise technology services. Drive incident, problem, and change management processes to minimize operational disruptions. Establish operational standards, service level expectations, and continuous improvement practices. Reduce technical debt and improve operational maturity across the environment.

Education and Required Skills

Bachelors degree in a relevant field
Industry certifications in Networking, ITIL, and Security is highly desired
Leadership: 6+ years of experience in IT operations, with at least 3 years in a management or lead role. Experience in a highly regulated or research-intensive environment is a plus.
Systems Oversight: Proven track record in the end-to-end support and maintenance of diverse hardware and software ecosystems.
Platform Expertise: Extensive experience in managing and configuring the Atlassian suite (Jira/Confluence) and Microsoft SharePoint environments.
Infrastructure Knowledge: Strong understanding of server environments, cloud infrastructure, and networking fundamentals.
Proven experience in building a Helpdesk function from the ground up or leading a significant Helpdesk transformation.

Required Soft Skills:

Operational Discipline: A methodical approach to running meetings and documenting processes.
Analytical Diagnosis: The ability to look at a workflow and identify exactly where and why it is failing.
Collaboration: A "builder" mindset with the communication skills to lead technical teams while reporting clearly to executive leadership.

Travel and Location

5% Out of state travel potential
This role is hybrid with a requirement of a minimum of 2 days in office per week at our Boston MA location, however at times this may flex to 4-5 days in office for special events.

Servier’s Commitment

Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range

The salary range for this role is 152,000 – 173,000 annually. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements). For more information on our benefits, please visit this link.

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