Jobs in the United States

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Added 6 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Jefferson City, MO
+ Share field trends and competitive practices with peers, product manager and leaders to promote organization learning and opportunities.
Added 8 mins ago
Client Relationship Specialist - Detroit/Birmingham, MI
Charles Schwab
Birmingham, MI
Start with Client Relationship Specialist University (CRSU) a four-week, live virtual training program designed to set you up for success. After CRSU, your development continues in-branch…
Added 9 mins ago
Accounting Intern - Summer 2027
C&S Wholesale Grocers, Inc.
Byron Center, MI
…employees to expand your network, participate in professional development opportunities, and enjoy some fun…
Added 9 mins ago
Contract Manager
CACI International
Ypsilanti, MI
…personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect…
Added 9 mins ago
Staff Product Engineer
BorgWarner Inc.
Auburn Hills, MI
…involving concept creation, concept selection, design, test and development of potential products and the modification and improvement of existing…
Added 9 mins ago
Internal Audit Manager
Ford Motor Company
Dearborn, MI
As Ford Motor Company advances its Ford+ transformation, Internal Audit is seeking a strategic and collaborative Audit Manager to lead risk-based engagements, develop audit talent, and turn…
Added 9 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Livonia, MI · Detroit, MI
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 10 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Lansing, MI
If you are energized by building learning products that help organizations grow, adapt, and prove real business impact, this role offers the chance to shape two of Pearson's enterprise…
Added 10 mins ago
Data Center Facility Operations Area Director
Meta
Lansing, MI
Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 10 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Lansing, MI
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 10 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Lansing, MI
- $49,605 to $70,865 USD / year
As an Editorial ProjectManager on theEBSCOlearningteam, you will help keep our learning and test prep content accurate, current, and on schedule across multiple product lines. You will do…
Added 11 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Saint Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 24 mins ago
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Architecture Project Manager
GPAC
Grand Rapids, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 26 mins ago
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Architecture Project Manager
GPAC
Sterling Heights, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 26 mins ago
G
Architecture Project Manager
GPAC
Ann Arbor, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 27 mins ago
G
Architecture Project Manager
GPAC
Lansing, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 27 mins ago
G
Architecture Project Manager
GPAC
Dearborn, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 27 mins ago
G
Architecture Project Manager
GPAC
Livonia, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 29 mins ago
G
Architecture Project Manager
GPAC
Westland, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 29 mins ago
G
Architecture Project Manager
GPAC
Troy, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 29 mins ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…
Added 29 mins ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…
Added 29 mins ago
Network and Security Engineering Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…skills sets, interest, location, and teamneed. Visa's Internship Program offers a 12-week immersive experience where you'll work on impactful projects that advance Visa's mission. As a Visa…
Added 29 mins ago
2027 Sophomore Internship Program - Software Engineer Intern, Highlands Ranch
Visa USA Inc
Denver, CO
Added 29 mins ago
Technical Product/Project Management Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…skills sets, interest, location, and teamneed. Visa's Internship Program offers a 12-week immersive experience where you'll work on impactful projects that advance Visa's mission. As a Visa…

Closed listing

ServiceTitan, Inc.

Customer Success Manager

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes - and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.

What You’ll Do Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics - and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences - increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations - approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success - you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality - you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data - able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here You’ll join a team that’s not just managing customers - we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $76,900 USD - $115,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $71,800 USD - $107,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.

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