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Operational Installation Manager – Americas
COV Covidien LP
New Haven, CT · Memphis, TN
…operational readiness, improve order processing and fulfillment, and support the implementation of scalable processes and business systems as we onboard new countries. Success in this role…
Added just now
Quality Systems Manager
COV Covidien LP
Lafayette, CO
…partner to cross-functional stakeholders across Regulatory, Operations, R&D, Change Management, and Enterprise Quality Systems. The role will provide both strategic oversight and hands-on…
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AH
RN Clinical Supervisor - Hybrid Schedule
Aveanna Healthcare
Brandon, FL
- $68,000 to $73,000 USD / year
…committed to fostering diversity, collaboration, and providing support at every…
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Production Manager
Techo-Bloc
Pen Argyl, PA
Monday–Friday, day shift (10-hour days, 50 hours/week) + On-call support for a 3-shift production operation
Added just now
CE
Store Manager
Claires Essentials LLC
Huntsville, AL
- $18 to $19 USD / hour
Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising…
Added just now
RP
Lot Attendant Fort Smith ( Weekend Day Shift )
Reimagined Parking
FORT SMITH, AR
- $11 to $11.25 USD / hour
…pursue excellence. We are currently seeking a Lot Attendant to support the day-to-day operations of our parking…
Added 1 min ago
MO
Finance and Operations Manager
Mothers Out Front
Remote, United States
- $78,000 to $85,000 USD / year
The Finance and Operations Manager oversees the day-to-day administrative, human resources, and financial operations that keep our organization healthy and compliant. Working closely with…
Added 1 min ago
UO
CTRC Research Front Desk Scheduling Administrator
University of Colorado Denver
Aurora, CO
- $43,700 to $52,877 USD / year
The purpose of the CTRC Research Front Desk Scheduling Administrator position is to perform front desk functions and support the scheduling, administrative, and operational needs of the…
Added 1 min ago
AA
Office/Clinic Receptionist (Full-Time)(La Junta/Rocky Ford)
AVRMC ARKANSAS VALLE
La Junta, CO · Rocky Ford, CO
- $15.16 to $21.79 USD / hour
- Full-time
As an Office Assistant, you will provide indirect patient care and administrative support within the clinic setting. This role serves as a key point of contact for patients, providers, and…
Added 1 min ago
UO
Fellowship Coordinator
University of Colorado Denver
Aurora, CO
- $48,989 to $65,645 USD / year
Support Program Directors in monitoring program quality, preparing accreditation materials, and maintaining continuous compliance.
Added 2 mins ago
MH
RN - Trauma Performance Improvement Coordinator - Full Time
Meritus Health
Hagerstown, MD
- Full-time
Licensure/Certification - Current Maryland or compact-state Registered Nurse (RN) license required
Added 2 mins ago
CT
Education and Events Coordination Internship
Confluence Theater of Pittsburgh
Pittsburgh, PA
- $8 USD / hour
Reports to: Program Manager and Education Operations Manager
Added 2 mins ago
Dental Office Manager
Star Dental Partners
Fredericksburg, VA
Within the Star Dental Partners (SDP) affiliated network of dental practices, the Dental Office Manager (OM) is responsible for monitoring and managing the operations of a single location.…
Added 2 mins ago
Annuities Program Director
Manulife
Remote, United States
The Annuities Program Director role is accountable for overseeing and delivering the Fixed Indexed Annuity portfolio. The role needs deep FIA and annuity industry knowledge, proven…
Added 2 mins ago
A
Information Systems Security Manager
Actalent
Crane, IN
- $65 to $75 USD / hour
DoD 8140/DoD 8570 approved (IAM Level 2-3) certification required within 6 months of hire
Added 2 mins ago
Machinist lll - 3rd Shift
Medtronic
Warsaw, IN
Must Have: Minimum Requirements
Added 2 mins ago
Branch Manager
Attain Finance
Moline, IL
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to…
Added 2 mins ago
Fleet Operations Manager, Data Center Infrastructure
Meta
Lebanon, IN · Jeffersonville, IN
Meta is seeking a forward-thinking, experienced individual to join the Data Center Fleet Operations team. The Fleet Operations Manager is accountable for managing and leading a…
Added 2 mins ago
BM
Xfinity Sales Associate Blufox Mobile - Chesterfield
Blufox Mobile
Richmond, VA
- $35,000 to $65,000 USD / year
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 3 mins ago
Personal Banker Associate I - Lafayette
Fifth Third Bank, N.A.
Lafayette, IN
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 3 mins ago
Manager, Distribution (2nd Shift)
Caterpillar, Inc.
Lafayette, IN
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and…
Added 3 mins ago
Manager, Distribution (1st Shift)
Caterpillar, Inc.
Lafayette, IN
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and…
Added 3 mins ago
Training Manager – Basic Assembly Training (BAT)
Caterpillar, Inc.
Lafayette, IN
The BAT Training Manager is responsible for leading the Basic Assembly Training program and supporting the development of employees as they build the technical skills, knowledge, and…
Added 3 mins ago
Associate Manager, Integration and Test Engineering 1
L3Harris
Fort Wayne, IN
Work closely with test engineers, manufacturing, chamber operations, program teams, customers, and support organizations to resolve issues and maintain execution flow.
Added 3 mins ago
Technology Demand Admin-Staff or Senior
Intermountain Health
Indianapolis, IN
The hiring manager is considering applicants who have experience working in a healthcare environment with an understanding of clinical workflows, patient care processes, and technology…

Closed listing

ServiceTitan, Inc.

Customer Success Manager

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes - and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.

What You’ll Do Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics - and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences - increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations - approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success - you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality - you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data - able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here You’ll join a team that’s not just managing customers - we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $76,900 USD - $115,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $71,800 USD - $107,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.

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Jobs in the United States