Jobs in the United States

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Development Manager- South Carolina General Office
New York Life
Myrtle Beach
Understand NYLIC University Online. This includes system navigation for both Development Manager and Agent users, assigning scheduled offerings, assessment review and tracking and…
Added 1 min ago
A
Threat Informed Defense Senior Manager
Accenture
St. Louis, MO
- $132,500 to $338,300 USD / year
…works and lives. Empowered with innovative tools, continuous learning and a global community of diverse talent, we drive success in new business architecture that disrupts conventional…
Added 1 min ago
Construction Project Manager
Ascension Health
Saint Louis, MO
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 min ago
Cash Operations Business Partner
Waste Harmonics Keter
Stamford, CT
Continuous Learning and Development Opportunities
Added 1 min ago
Cash Operations Manager
Waste Harmonics Keter
Stamford, CT
Continuous Learning and Development Opportunities
Added 1 min ago
CH
Data Analyst
Cayuse Holdings
Jefferson City, MO
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 1 min ago
SG
Influencer & PR Intern
Soko Glam
Remote, United States
- $17 USD / hour
During the internship program, participants will be paired with a supervisor who will provide them with on-the-job training and projects. The program also incorporates additional learning…
Added 1 min ago
Technical Program Manager - Child Safety (Legal)
Meta
Jefferson City, MO
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 1 min ago
Net Zero Manager, Supplier Clean Energy
Meta
Jefferson City, MO
Net Zero Manager, Supplier Clean Energy Responsibilities:
Added 1 min ago
Communications Manager, Long Form Editorial
Meta
Jefferson City, MO
…federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
BULLHEAD CITY, AZ
- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 min ago
US
Operations Management Trainee
United States 2 Avis Budget Car Rental LLC
United States
- $52,000 USD / year
During the program, you’ll gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to drive financial performance, operational…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
Orlando, FL
- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 1 min ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
ISLANDIA, NY
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 2 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Kansas City, MO · Saint Louis, MO
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 2 mins ago
MM
Practice Manager - Whitehall
Medical Management International, Inc.
Banfield Whitehall, PA
- $72,310 to $104,448 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 2 mins ago
Sr Sensory Scientist - Meals and Beverage
The Campbell's Company
Camden, NJ
…for the Meals and Beverage Division. Reporting to the Senior Manager, Sensory – Meals and Beverage, this individual will serve as a strategic and technical partner to cross-functional…
Added 2 mins ago
TRAINING & CUSTOMER EXPERIENCE MANAGER
Tisun Beauty
Charlotte, NC
The Position Training & Customer Experience Manager will lead the development, implementation, and ongoing management of company-wide employee training and customer service standards.
Added 3 mins ago
BA
Project Manager (Design and Construction)
Brailsford and Dunlavey
San Francisco, CA
- $100,000 to $150,000 USD / year
At Brailsford & Dunlavey (B&D), we lead the planning, development, and management of the places that shape and strengthen communities - where people live, learn, work, and innovate. B&D…
Added 3 mins ago
Property Manager, Multifamily (Multi-Site)
Cushman & Wakefield
Saint Louis, MO
+ Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
Added 3 mins ago
Property Manager, Multifamily (Multi-Site)
Cushman & Wakefield
Saint Louis, MO
+ Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
Added 3 mins ago
Sr Program Manager, AWS Health & Safety
Amazon Data Services, Inc.
Herndon, VA
As a Senior Program Manager, you will work across teams to collaborate, generate buy-in, develop and execute to a plan. You will drive the expansion and growth of our global safety…
Added 4 mins ago
Optician
AEG Vision
Greensburg, IN
Invests in leadership development and internal growth.
Added 5 mins ago
Brand Marketing Manager - RTD
Gallo
Dallas, TX
…where you can make a meaningful impact. As a Brand Marketing Manager supporting RTD brands, you’ll help shape and execute marketing strategies that strengthen brand equity, engage…
Added 5 mins ago
Human Resource Manager
Bluestone Health & Rehabilitation
Bluefield, WV
Bluestone Health & Rehabilitation is seeking an organized, approachable Human Resources Manager to support our employees and facility leadership. This hands-on role offers the opportunity…

ServiceTitan, Inc.

Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes - and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.

What You’ll Do Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics - and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences - increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations - approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success - you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality - you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data - able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here You’ll join a team that’s not just managing customers - we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $76,900 USD - $115,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $71,800 USD - $107,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.

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