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Added 12 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 25 mins ago
VP, Portfolio Manager
Celtic Bank
Remote, United States
Celtic Bank is seeking an experienced VP, Portfolio Manager to join our Corporate Finance team. This role will be responsible for the underwriting and active management of a dedicated…
Added 25 mins ago
Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services
Amazon
Bellevue, WA
…ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish…
Added 25 mins ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
You will work directly with Principal Engineers, Senior Principal Engineers, and VP-level leaders across Amazon's supply chain to define the architecture, run experiments in live…
Added 25 mins ago
Strategic Operations Program Manager, Amazon Leo, Satellite Vehicle Engineering
Amazon
Redmond, WA
We are seeking a Strategic Operations Program Manager (PM) to join the Satellite Vehicle Engineering (SVE) team. In this role, you will support the lead SVE Strategic Ops PM and broader…
Added 45 mins ago
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Senior IT & Business Project Manager
TEKsystems
Fairfield, CA
- $80 USD / hour
We are hiring for a Senior IT & Business Project Manager to lead a high-impact healthcare interoperability initiative driven by new regulatory requirements from the California Department of…
Added 46 mins ago
TW
Sr Controls Engineer
The Walt Disney Company
Anaheim, CA
- $130,800 to $159,800 USD / year
…system/software hazards; and leading technical projects. In this senior engineer capacity, you will have minimal oversight from leadership, manage tasks independently, and mentor early…
Added 1 hour ago
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Sourcing Manager 4-Optical Transceivers-Supply Chain Operations
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
Growth opportunities include Sourcing Manager owner for Sourcing Categories/Suppliers and Project Management leadership opportunities.
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · NY · NJ
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Washington, DC · MD
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Mid Atlantic District which includes: Washington,…
Added 2 hours ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Boston, MA · NH · Syracuse, NY · CT
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 2 hours ago
Sr. Technical Program Manager
Amazon.com Services LLC
Wilmington, MA · Austin, TX
- Define the KPIs and SLAs for the platforms the team runs, and report program and service health to senior leadership.
Added 2 hours ago
Senior Quality Specialist
MTA
New York, NY
Senior Quality Specialist (Corporate Quality )
Added 2 hours ago
Engagement Manager (EXL94)
ExlService.com, LLC
NEW YORK, NY
Added 2 hours ago
Corporate Vice President - Head of Insurance Business Unit Risk Management
New York Life Insurance Company
New York, NY
…relationship management, as the individual will partner with very senior business leaders while helping advance the risk organization toward more technology-, data-, and AI-driven support -…
Added 3 hours ago
Head of Program Design
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Head of Program Design
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Head of Program Design
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Head of Program Design
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Senior Coordinator, Volunteer Operations
Braven
Remote, United States
Job Title: Senior Coordinator, Volunteer Operations
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Director, Program Innovation
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 3 hours ago
Associate Director, Accelerator Operations
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

ServiceTitan, Inc.

Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes - and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.

What You’ll Do Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics - and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences - increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations - approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success - you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality - you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data - able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here You’ll join a team that’s not just managing customers - we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $76,900 USD - $115,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $71,800 USD - $107,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.

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More about this job

Skills

CSM
Onboarding
Sales
Documentation
Communication skills
Relationship building
Problem solving
Conflict resolution
Collaboration
Project management
Salesforce
Tableau

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