Jobs in the United States

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Added 2 mins ago
VI
Senior Strategic Program Partner
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
This role will primarily support the Procure-to-Pay (P2P) organization, partnering with its leaders to translate business strategy and priorities into coordinated plans, mobilize…
Added 2 mins ago
MS
Beverage and Brewery Operations Affiliate Instructor, School of Hospitality
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Event and Meeting Management Affiliate Instructor, School of Hospitality
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Hospitality Leadership Affiliate Instructor, School of Hospitality
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Exercise and Sport Sciences Affiliate Instructor
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Affiliate Instructor, Construction Project Management
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Affiliate Instructor, Mechanical Engineering Technology
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Affiliate Instructor, Environmental Engineering
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Affiliate Instructor, Computer and Electrical Engineering
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
DH
Senior HR Business Partner
Denver Health
Denver, CO
- $101,100 to $156,700 USD / year
…address complex organizational needs, influence direction, and lead strategies that support a high-performing workplace. In addition to assigned business responsibilities, the Sr HRBP leads…
Added 2 mins ago
MS
Affiliate Instructor, Civil Engineering Technology or Architecture
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Sociology Affiliate Instructor
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Anthropology Affiliate Instructor
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Chicana/o Studies Affiliate Instructor
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Art Appreciation, History and Theory Affiliate Instructor
Metropolitan State University
Denver, CO
- $40,123 USD / year
…varies from semester to semester, depending on the needs of the program. As such, not everyone in the applicant pool for this position will be contacted and/or selected to…
Added 2 mins ago
MS
Lecturer of Japanese Language
Metropolitan State University
Denver, CO
- $40,123 USD / year
…skills grounded in a multicultural and global perspective that lead to undergraduate and graduate degrees, and career and life…
Added 7 mins ago
Senior Advisor Manufacturing Package Design
Lilly
Remote, United States
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 7 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
IN
- $25 to $31.32 USD / hour
Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
Added 7 mins ago
Direct Support Lead
Sevita
North Vernon, IN
Employee Referral Program bonus opportunities for eligible roles
Added 7 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…
Added 7 mins ago
Direct Support Lead
Sevita
North Vernon, IN
Employee Referral Program bonus opportunities for eligible roles
Added 7 mins ago
Direct Support Lead
Sevita
North Vernon, IN
Employee Referral Program bonus opportunities for eligible roles
Added 7 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 7 mins ago
MDS Coordinator RN
American Senior Communities
Auburn, IN
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to…
Added 7 mins ago
Cancer Center Coordinator
Trinity Health
Plymouth, IN
100% paid tuition for the ASN-to-BSN program (paid directly to our learning partner)

ServiceTitan, Inc.

Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Ready to be a Titan? At ServiceTitan, we help our customers achieve extraordinary outcomes - and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. This role is perfect for someone who is driven, curious, and passionate about helping others succeed. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.

What You’ll Do Own Customer Outcomes

Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
Understand each customer’s business goals, challenges, and success metrics - and align ServiceTitan solutions to drive tangible ROI and business outcomes.
Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.

Deliver Value and ROI

Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
Create and execute customer value plans that demonstrate measurable business impact and ROI to key stakeholders.
Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.

Engage and Empower Customers

Proactively reach out to customers through calls, emails, and digital campaigns to understand goals, remove barriers, and celebrate wins.
Provide hands-on product guidance, training, and best practices to help customers confidently adopt new features and workflows.
Inspire customer advocacy through exceptional experiences - increasing satisfaction, loyalty, and promoter activity (NPS, referrals, case studies).

Collaborate and Solve Problems

Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.
Take ownership of escalations - approaching challenges with curiosity, empathy, and a solution-first mindset.
Gather and synthesize customer feedback to influence product enhancements and internal process improvements.

Stay Organized and Accountable

Maintain detailed account documentation, track progress toward goals, and ensure timely follow-ups.
Manage multiple priorities with precision and a proactive approach, ensuring no customer need or opportunity goes unnoticed.

What You’ll Bring

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
A passion for customer success - you genuinely care about helping others grow and thrive.
Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value.
Strong ownership mentality - you take initiative, follow through, and make things happen.
Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence.
Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively.
Comfort with data - able to interpret engagement and usage metrics to drive informed decisions.
A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.
Expected travel: up to 10% for client meetings, site visits, and team collaboration.

Preferred Skills and Experience

Experience in project management or business consulting.
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.
Understanding of business performance analytics and operational workflows.
Ability to lead conversations that connect technology to measurable business results.

Why You’ll Love It Here You’ll join a team that’s not just managing customers - we’re partnering with them to build their future. At ServiceTitan, you’ll have the autonomy to make an impact, the support to grow your career, and the opportunity to help thousands of businesses achieve extraordinary..

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $76,900 USD - $115,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $71,800 USD - $107,800 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.

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More about this job

Skills

CSM
Onboarding
Sales
Documentation
Communication skills
Relationship building
Problem solving
Conflict resolution
Collaboration
Project management
Salesforce
Tableau

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