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Added 17 mins ago
RN - Cardiac Catheterization - 40 hrs/wk, 1st shift
Blanchard Valley Regional Health Center
Findlay, OH
Added 18 mins ago
Bilingual Call Center Rep
Care Alliance Health Center
Cleveland, OH
Bilingual Call Center Rep Cleveland, OH{rel="noopener noreferrer" target="_blank"} Job Type Full-time Description Care Alliance Health Center is seeking a Bilingual Call Center…
Added 53 mins ago
Guest Service Representative
Coborn's, Inc.
Mitchell, SD
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by…
Added 1 hour ago
OH
Sterile Processing Technician - Full Time - St. Mary Campus
Ochsner Health
Morgan City, LA
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
RN Case Manager- OLG Region Case Management- PRN
Ochsner Health
Lafayette, LA
Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
Added 1 hour ago
Endoscopy RN Scheduler - M-F 8-5 pm- Jefferson Highway
Ochsner Health
New Orleans, LA
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
OH
Facilities General Mechanic - Full Time - M-F 9am - 5:30pm Jeff Hwy
Ochsner Health
New Orleans, LA
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
Certified Nursing Assistant-PACU Jefferson Highway
Ochsner Health
New Orleans, LA
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
Endoscopy RN Scheduler - M-F 8-5 pm- Jefferson Highway
Ochsner Health
New Orleans, LA
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
Patient Care Assistant - Medical ICU - Jeff Hwy - Days
Ochsner Health
New Orleans, LA
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
Venipuncture Operations Coordinator - Baton Rouge
Ochsner Health
Baton Rouge, LA
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 1 hour ago
OH
Security Supervisor Sergeant - Full Time - Jeff Hwy
Ochsner Health
New Orleans, LA
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified…
Added 2 hours ago
HH
Pre-Registration Representative Part-time
HCA Healthcare
Nashville, TN
- Part-time
The Pre-Registration Call Center Representative Part-time is responsible for timely and accurate processes associated with:
Added 2 hours ago
FM
Sales Representative: Cardiac Electrophysiology (EP)
Fischer Medical
Wheat Ridge, CO
- $80,000 to $100,000 USD / month
We are seeking a high-performing, field-based Sales Representative who will be responsible for acquiring new business and capturing market share within a regional territory. This role…
Added 3 hours ago
T
Sales Outbound Call Center
TEKsystems
Grand Prairie, TX
- $19 USD / hour
1+ year of sales, collections, retail, customer service, or call center experience preferred
Added 3 hours ago
T
Inside Sales Call Center Representative (Hybrid)
TEKsystems
Grand Prairie, TX
- $19 USD / hour
Minimum 1 year Collections/sales experience preferred (financial services, call center, retail, etc.)
Added 4 hours ago
Pre-Registration Representative
HCA Healthcare
Pensacola, FL
The Pre-Registration Call Center Representative Part-time is responsible for timely and accurate processes associated with:
Added 5 hours ago
Program Manager, USACE Latin America & Caribbean
Dexis
Washington, DC · VA
Provide strategic leadership and overall management oversight for program implementation and multiple concurrent BPA call orders.
Added 5 hours ago
Assistant Director of Rehab (OTA)
Beaver Dam Health Care Center
Beaver Dam, WI
Are you looking for a warm and cozy environment to call your next work home!? Do you want stability and longevity in your career? Are you dedicated to resident care and looking for…
Added 6 hours ago
Employment Placement Specialist
City of Faith
Little Rock, AR
Added 7 hours ago
Pre-Registration Representative
HCA Healthcare
Columbia, MO
The Pre-Registration Call Center Representative Part-time is responsible for timely and accurate processes associated with:
Added 7 hours ago
RN - Director of Nursing - Assisted Living
Elderwood
Cheektowaga, NY
Assisted-living nursing requires a thoughtful balance. Residents call this community home and value their autonomy, routines, relationships, and personal choices. At the same time, their…
Added 7 hours ago
G
GSOC Dispatch Specialist-On Call
GardaWorld
Richmond, VA
- $27 USD / hour
Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment
Added 8 hours ago
Pre-Registration Representative
HCA Healthcare
Asheville, NC
The Pre-Registration Call Center Representative Part-time is responsible for timely and accurate processes associated with:
Added 8 hours ago
PATIENT ACCESS SERVICE REP, FH - NEUROSC
FROEDTERT
MILWAUKEE, WI

Closed listing

ServiceSource, Inc.

Assistant Contract Supervisor

Aurora, CO, United States

$40,123 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and

Salary/Hourly Rate:$25.50 The Switchboard Operator Assistant Contract Supervisor is expected to answer incoming phone calls and direct the calls to the appropriate person or department. The individual must be capable of answering phones in a courteous and patient manner, as well as providing effective telephone switchboard and other departmental services. The VA Switchboard is a 24-hour, 7-days a week operation. Operators are scheduled to work either full or part-time 1st shift (7:00a.m. - 3:00p.m.) 2nd shift (3:00p.m. - 11:00p.m.) 3rd shift (11:00p.m. - 7:00a.m.) Operators work independently in a small office like a call center environment. In addition to these general Switchboards Operator duties, the assistant will also act as the voice, eyes, and ears of the Contract Supervisor. Assist with payroll, scheduling, customer relations, and verbal/electronic forms of communication between the operation and facility administrators. Primary Duties Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Ensure the morning shift Monday-Friday starts and completes at a high level based on the requirements listed in the Statement of Work.
Assist with payroll / timecards as needed by contract supervisor.
Act as the voice, eyes, and ears for the contract supervisor.
Assist employees with escalated calls.
Act as the supervisor when the acting supervisor is out sick or on leave. This might cause an adjustment of schedule as the overall operations run 24/7 365.
Verbal and email communication and correspondence between the supervisor, facility admin, employees, and contracting representatives as needed.
Coaching, Training, and quality assurance during scheduled shifts.
Managedaily call center operations, KPIs, and customer service best practices.
Other Duties as assigned.
Receive and route calls to correct departments/services.
Must learn the internal intranet systems and VA phone protocols.
Follow all safety rules and regulations.
Route emergency calls are appropriately based on the Standard Operation Procedure manual.
Performs all job tasks listed in Statement of Work.
Available to backfill hours if colleagues are sick, on vacation or out based on other emergencies.
Ability to communicate and work cooperatively with other Switchboard operators, Switchboard Supervisor, and Hospital staff.
Additional Operator duties as assigned.

Additional Responsibilities

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High School Diplomarequired

Knowledge, Skills, and Abilities

Related experience required.
Provide excellent customer service and model effective communication skills when handling callers.
Must have excellent written, verbal, grammar, and reasoning skills.
Ability to respond quickly and independently to varying emergency situations.
Ability to handle confidential and sensitive information without breach.
Considerable dependability & independence working alone during each.
Strongleadership and management skillsto motivate and guide teams effectively
Analytical abilitiesto monitor performance metrics and identify areas for improvement
Communication skillsfor coaching, feedback, and handling escalations
Problem-solving skillsto resolve operational or customer-related issues efficiently
MUST pass the VA security clearance and background check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be flexible to cover shifts, VA Switchboard is a 24 hour 7 days a week operation.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually loud.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. Apply at: https://ipc.us/t/E84CE5BB219445C0.

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Skills

Payroll
Communication skills
Coaching
Quality assurance
Customer service
Problem solving

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