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Added just now
ESE Reliability Engineer
Ford
Dearborn, MI · Dearborn
…through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated…
Added just now
Thermal Engineer - Server & Liquid Cooling Systems
Foxconn Industrial Internet - FII
Houston, TX
We are seeking a highly skilled Thermal Engineer specializing in thermal management design for server and rack products. This role involves developing thermal solutions from concept to mass…
Added 1 min ago
Mechanical Design Engineer – Server Chassis (Creo Required)
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Houston, TX
We are seeking a Mechanical Design Engineer with strong Creo experience to support the structural and enclosure design of server systems. This role focuses on sheet metal chassis…
Added 1 min ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
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Senior Systems Engineer
Hewlett Packard Enterprise
All, DC
We are seeking a Senior Presales Systems Engineer to support our Federal Civilian Agency customers. This customer-facing role is ideal for a technical leader who enjoys partnering with…
Added 1 min ago
PreSales System Engineer - K12 and Local Gov - WA
Hewlett Packard Enterprise
All, WA
…secure customer satisfaction. Provides the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit…
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IG
Senior Process Engineer
Insight Global
Pompano Beach, FL
- From $45 USD / hour
Insight Global is looking to hire a Senior Process Engineer in Pompano Beach, FL. This individual will lead the development, optimization, scale-up, and validation of regulated…
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Added 2 mins ago
Software Engineer Embedded Systems I (Intern) - United States
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Sr.Principal Engineer-Full Stack
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CT Engineer Program manager, Customer Terminals Hardware , Engineer Program manager
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Principal Integration Logistics Specialist
The Boeing Company
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This position will report to the USAF Training Aircraft Chief Engineer and will provide enterprise-level integration and product support leadership across the T-7 program, with…
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Silicon Photonics Design and Test Engineer
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Are you a passionate Silicon Photonics Design Engineer eager to contribute to groundbreaking research and development? Join our team and play a key role in designing and developing…
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Product Quality Engineer - Display
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Systems Engineer III
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You must have, or be eligible to obtain, a Department of Defense Secret clearance
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Production Lead
Mars
Chattanooga, TN
…leader who efficiently improves Quality, Human Safety, and Product Cost Conversion while Engaging and Developing talent. The Production Leaders are responsible for delivering operational…
Added 6 mins ago
Data Products Lead
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Added 7 mins ago
Senior Staff Forward Deployed Engineer - Flow
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Remote, United States
We are hiring a Senior Staff Forward Deployed Solutions Engineer to be the most senior technical authority for Flow customers, guiding strategic and enterprise accounts from first demo and…
Added 7 mins ago
Senior Staff DevOps Engineer - Flow
ServiceNow
Remote, United States
Flow is early enough that the platform’s patterns are still being set, and one engineer’s decisions carry. You’ll mature the delivery, reliability and cost practices a fast-growing AI…
Added 7 mins ago
Senior Staff DevOps Engineer - Flow
ServiceNow
Remote, United States
Flow is early enough that the platform’s patterns are still being set, and one engineer’s decisions carry. You’ll mature the delivery, reliability and cost practices a fast-growing AI…
Added 7 mins ago
Senior Staff DevOps Engineer - Flow
ServiceNow
Remote, United States
Flow is early enough that the platform’s patterns are still being set, and one engineer’s decisions carry. You’ll mature the delivery, reliability and cost practices a fast-growing AI…
Added 7 mins ago
Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
…evaluation discipline that tells us whether a change made the product better. This is a hands-on role with broad influence - you’ll make architectural calls, raise the engineering bar, and…
Added 7 mins ago
Senior Systems Engineer
HPE
All, DC
We are seeking a Senior Presales Systems Engineer to support our Federal Civilian Agency customers. This customer-facing role is ideal for a technical leader who enjoys partnering with…
Added 7 mins ago
PreSales System Engineer - K12 and Local Gov - WA
HPE
All, WA
…secure customer satisfaction. Provides the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit…

ServiceNow

Staff Software Engineer, AI-Native Engineering - Flow

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Team Flow by ServiceNow is a standalone conversational AI service desk, with its own product and its own codebase. Employees ask for help wherever they already work - Slack, Microsoft Teams, email, or the browser. Flow answers from connected knowledge, handles the request, and runs automations the team publishes. AI is how the product works, and a person stays in control when the action is sensitive. Flow is a new company inside ServiceNow, reimagining every function from first principles. We hire builders with agency and curiosity who use AI as the default way to design, review, and operate. They challenge inherited ways of working and treat their work as craft. On AI-Native Engineering, you’ll set technical direction for the systems that make Flow intelligent: the agent runtime, the tool surface a model sees, the prompt and context layers, the retrieval that grounds every answer, and the evaluation discipline that tells us whether a change made the product better. This is a hands-on role with broad influence - you’ll make architectural calls, raise the engineering bar, and help the team move from AI-assisted development to AI-native delivery. What you’ll do

Lead the design and delivery of complex, cross-functional features across the product, from architecture through production operations.
Build AI-native capabilities: agent loops and the tools they call, prompt and context design, retrieval that grounds and cites its answers, and the eval harnesses that tell us whether a change actually made the product better - with reliability and governance built in.
Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation. Agentic coding is central to how this team ships. Measure the impact and share what works.
Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
Own production quality for your area, including defect triage, release readiness, and gate reviews.

Qualifications

What we’re looking for We don’t expect anyone to match every line below. Depth matters more to us than a match on any particular toolchain - be excellent in a modern typed stack and quick to pick up a new one.

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes current, hands-on fluency with AI-assisted and agentic development, and an opinion on where those tools help and where they don’t.
8+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
Strong proficiency in TypeScript or another statically typed language, plus solid system design skills.
Hands-on experience building or integrating LLM-based features: prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.
Clear written and verbal communication, including the ability to brief senior leaders and align multiple teams.
Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.

Why this role matters The agent runtime is the product. The patterns you set - how an agent decides, which tools it may call, what it must prove before it acts, and how we measure whether it got better - are what customers experience as intelligent workflows. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Test automation
Documentation
Decision making
Problem solving
Leadership
TypeScript
Communication skills
ServiceNow

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Work requirements

Jobs in the United States