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Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
Hewlett Packard Enterprise
Durham, NC · Ft. Collins, CO
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 1 min ago
Data Engineer
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Remote, United States
Backed by Kanbrick, a long-term investment partner, we’re building the systems, processes, and technology needed to support our next stage of growth. That creates an opportunity for people…
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Staff Software Engineer, Browser (New Products)
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Technical leadership in a small team building a new product
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Software Engineer III
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Zinnia is looking for a hands-on Software Engineer III to help build, enhance, and support our Life & Annuity Exchange platforms.
Added 3 mins ago
SO
Engineering Assistant 1/2/3 Flex (PCN 250236)
State of Alaska
Anchorage, AK
- $33.76 to $44.49 USD / hour
The position is at the Central Region Headquarters building on Lake Hood (4111 Aviation Ave.), off International Airport Road in Anchorage. Office hours are flexible and allow for short…
Added 4 mins ago
Sr.Principal Engineer-Full Stack
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Software Dev Engineer-III, Route 53 Resolver
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…guide our software engineering. We’re looking for a software engineer who is experienced in listening to customers, synthesizing their needs, and rapidly iterating our services to quickly…
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Sr. Mechanical Design Engineer, Data Center Design Engineering
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- Knowledge of building codes and regulations for your region
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Mechanical Design Engineer, Data Center Design Engineering
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Austin, TX · Seattle, WA · Herndon, VA
Amazon Web Services is seeking a Mechanical Engineer to become part of a global engineering team, responsible for the design and continuous innovation of our rapidly expanding data center…
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Senior Network Engineer
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Cross-Functional Relationship Building: Develop positive, productive working relationships with remote IT team members, internal business units, and functions involved in downstream…
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Production Lead
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…program implementation. The Production Leader is responsible for building an effective team on his/her shift and in his/her area of responsibility and for managing the training strategy for…
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Data Products Lead
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Hybrid Work Policy, 3 days in office (Tues/Wed/Thur)
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Senior Electrical Engineer / PE
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Irvine, CA
Building & Federal Power Systems | Irvine, CA Are you an Electrical PE who wants to stay hands-on technically rather than move into a purely managerial role?Were supporting a growing…
Added 7 mins ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Senior Staff DevOps Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Senior Staff DevOps Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Senior Staff DevOps Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 7 mins ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
HPE
Durham, NC
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 8 mins ago
Sentinel - Sr Principal Systems Engineer - 18016
CORP-Corporate Office
United States
Northrop Grumman Defense Systems is seeking a Principal / Sr. Principal Systems Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air…
Added 8 mins ago
Sentinel Project Change Engineering Section Manager 2 - 14050-1
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…will also fulfill a technical assignment as a project change engineer. This position will be responsible for executing scope in the Change Management organization and coordinating with…
Added 8 mins ago
Senior Staff Electromechanical Engineer
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…planning. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those…
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Data Engineer Senior Consultant
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…business disagree about what a number means. This is not a report building role and it is not a request…
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Software Development Engineer
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…the k0rdent AI platform. We are hiring a Software Development Engineer to help own these…
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Structural Engineer
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ServiceNow

Staff Software Engineer, AI-Native Engineering - Flow

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About Team Flow by ServiceNow is a standalone conversational AI service desk, with its own product and its own codebase. Employees ask for help wherever they already work - Slack, Microsoft Teams, email, or the browser. Flow answers from connected knowledge, handles the request, and runs automations the team publishes. AI is how the product works, and a person stays in control when the action is sensitive. Flow is a new company inside ServiceNow, reimagining every function from first principles. We hire builders with agency and curiosity who use AI as the default way to design, review, and operate. They challenge inherited ways of working and treat their work as craft. On AI-Native Engineering, you’ll set technical direction for the systems that make Flow intelligent: the agent runtime, the tool surface a model sees, the prompt and context layers, the retrieval that grounds every answer, and the evaluation discipline that tells us whether a change made the product better. This is a hands-on role with broad influence - you’ll make architectural calls, raise the engineering bar, and help the team move from AI-assisted development to AI-native delivery. What you’ll do

Lead the design and delivery of complex, cross-functional features across the product, from architecture through production operations.
Build AI-native capabilities: agent loops and the tools they call, prompt and context design, retrieval that grounds and cites its answers, and the eval harnesses that tell us whether a change actually made the product better - with reliability and governance built in.
Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation. Agentic coding is central to how this team ships. Measure the impact and share what works.
Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
Own production quality for your area, including defect triage, release readiness, and gate reviews.

Qualifications

What we’re looking for We don’t expect anyone to match every line below. Depth matters more to us than a match on any particular toolchain - be excellent in a modern typed stack and quick to pick up a new one.

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes current, hands-on fluency with AI-assisted and agentic development, and an opinion on where those tools help and where they don’t.
8+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
Strong proficiency in TypeScript or another statically typed language, plus solid system design skills.
Hands-on experience building or integrating LLM-based features: prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.
Clear written and verbal communication, including the ability to brief senior leaders and align multiple teams.
Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.

Why this role matters The agent runtime is the product. The patterns you set - how an agent decides, which tools it may call, what it must prove before it acts, and how we measure whether it got better - are what customers experience as intelligent workflows. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Test automation
Documentation
Decision making
Problem solving
Leadership
TypeScript
Communication skills
ServiceNow

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Work requirements

Jobs in the United States