Jobs in the United States

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Added 8 mins ago
Specialist, Manufacturing Engineer
L3Harris Technologies
Camden, AR
We are seeking a Specialist, Manufacturing Engineer to support our growing team located in Camden, AR. The Manufacturing Engineer develops, implements and analyzes manufacturing engineering…
Added 21 mins ago
Korean Bilingual Process Engineer
Cesna Recruitment
Tarboro, NC
Under the general supervision and guidance of the Engineering Manager or senior engineer to whom assigned, perform a variety of functions in the development and/or improvement of production…
Added 21 mins ago
CR
Automobile Quality & Development Engineer
Cesna Recruitment
Decatur, AL
- $70,000 to $100,000 USD / year
The Senior Quality & Development Engineer is responsible for ensuring product quality while supporting product and process development for automotive carpet materials. This role works…
Added 21 mins ago
CR
Korean Bilingual Production Engineer
Cesna Recruitment
Kyle, TX
- $55,000 to $80,000 USD / year
Work with other team members to complete the production process
Added 21 mins ago
CR
Production Technical Support Engineer (Korean Bilingual)
Cesna Recruitment
Pueblo, CO
- $58,000 to $65,000 USD / year
The Production Technical Support Engineer is responsible for providing technical support and continuous improvement leadership for BT production operations, including Plate Cutting,…
Added 44 mins ago
A
Principal Software Engineering - Reliability and FinOps Engineer
AT&T
Bothell, WA
- $155,400 to $261,100 USD / year
Engineer secure identity and authorization models using role-based access control, managed identities, service principals, privileged identity management, just-in-time access, least…
Added 44 mins ago
Senior Manufacturing And Automation Engineer
Amazon
Redmond, WA
Amazon LEO is seeking a Senior Manufacturing And Automation Engineer to develop, automate, and scale manufacturing processes for complex aerospace hardware, including PCBAs, battery packs,…
Added 44 mins ago
SSL Production Lab Engineer, Space Simulation Lab
Amazon
REDMOND, WA
We are seeking a Lab Engineer to run day-to-day lab operations and support production and hardware testing. You'll build and maintain test fixtures, manage lab resources and equipment, and…
Added 45 mins ago
Senior Project Manager
CEL - Critical Power
Wilmington, VA
…and Finance to align design readiness, material availability, production capacity, commercial requirements, and delivery…
Added 1 hour ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
…analysis, technology, engineering, and manufacturing development, production and deployment, and operation and support phases of the systems acquisition process. Develop/prepare engineering…
Added 1 hour ago
Senior Supplier Industrialization Engineer, Composite Structures
Anduril Industries
Remote, United States
The Senior Supplier Industrialization Engineer, Composite Structures is a high-profile, cross functional position that plays an integral role in enabling development and production flow of…
Added 1 hour ago
Network Development Engineer II , ALG Software and Network Integration and Test
Amazon
NORTHRIDGE, CA
We're looking for a Network Development Engineer who can design, build, and operate network infrastructure across data center and engineering environments. You'll own architectures that…
Added 1 hour ago
Engineer I, Manufacturing
Abbott
Pleasanton, CA
Abbott is seeking a Process Engineering professional to assist in the development of new manufacturing processes and equipment used in the production of medical devices. In this role, you…
Added 1 hour ago
Software Development Engineer, PXT Central Science
Amazon
San Francisco, CA · Sunnyvale, CA
As a Software Development Engineer on PXTCS, you'll work side by side with economists, data scientists, data engineers, and applied scientists turning leading-edge ML and Generative AI…
Added 1 hour ago
Manufacturing and Production Engineer
Cannon Industries
Rochester, NY
…on time and within budget. Administer Engineering document control. Supervise, mentor and train subordinates. Communicate with customers and production to ensure conforming product. Plan…
Added 1 hour ago
Senior Manufacturing Process Engineer
Abbott Diagnostics Scarborough, Inc.
ME
The position of Senior Manufacturing Process Engineer is within our Infectious Disease Business Unit located in Scarborough, Maine. This role is responsible for leading manufacturing…
Added 2 hours ago
Senior AI Engineer
TSGUS HCG LLC
Remote, United States
Senior AI Engineer, Agentic Solutions & Workflows
Added 2 hours ago
Senior Software Development Engineer, Robotics Perception
Amazon.com Services LLC
Wilmington, MA · North Reading, MA
As a Senior Software Development Engineer on our on-robot software team, you will lead productization across perception, localization and mapping (SLAM), navigation, and spatial memory on…
Added 2 hours ago
CC
Quality Lead/ Quality Engineer
Custom Cylinders, Inc
Cary, IL
- $70,000 to $85,000 USD / year
As a Quality Engineer, you’ll help ensure that our pneumatic and hydraulic cylinders meet demanding performance and reliability standards. You’ll support our ISO 9001–certified quality…
Added 2 hours ago
CC
Quality Inspector
Custom Cylinders, Inc
Cary, IL
- $20 to $30 USD / hour
…Manager, this role collaborates closely with the Design and Production Engineer to maintain and improve product quality and operational efficiency. The Quality Specialist will oversee the…
Added 2 hours ago
Quality & Continuous Improvement Engineer
EnPro Associates LLC
PALMYRA, NY
…everywhere you look? Do you get a thrill from turning a good process into a great one? At Garlock, we're looking for a curious, hands-on problem solver who wants their work to be seen,…
Added 2 hours ago
Manufacturing Engineer
CACI International
Rochester, NY
…electro-mechanical products. You will translate engineering designs into production-ready methods, tooling, and documentation while helping solve manufacturing challenges and improve…
Added 2 hours ago
Manufacturing Engineer
FEATHERLITE EXISS SOONER HOLDING COMPANY, LLC
Cresco, IA
The Manufacturing Engineer will work directly with production personnel, engineering teams, and operational leadership to develop and improve manufacturing methods, establish consistent…
Added 2 hours ago
Data Center Hardware Engineering - Hardware Technician
Apple
Austin, TX
Large-board process control: Rework thick, high-layer-count boards with large thermal mass using the right preheat, bottom-side heating and thermal profiling, without damaging nearby parts…
Added 3 hours ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence

ServiceNow

Staff Research Engineer/Scientist

Santa Clara, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

Design & Architect Data Infrastructure - Design and oversee deployment of data architecture and pipelines to capture, manage, and store structured and unstructured data from internal and external sources; establish processes and data flows using cloud, local databases, and applicable storage forms
Build & Automate Data Transformation - Develop technical tools using ML and data-engineering techniques to cleanse, organize, and transform data; implement automated processes to maintain data structure integrity and quality standards on an ongoing basis
Define Agentic Evaluation Metrics & Ground Truth - Partner with product and AI teams to define evaluation metrics for agentic workflows (task completeness, tool use, workflow success); establish ground truth labeling standards and validation criteria; design evaluation datasets that reflect real-world agent execution
Build Agentic Evaluation Pipelines - Design and implement automated evaluation infrastructure that measures AI agent performance using Now LLM Service models and execution logs; create dashboards, reporting, versioning, and reproducibility of evaluation datasets and results
Establish Standards & Continuous Improvement - Create design standards and quality assurance processes for data systems; define quality gates and validation frameworks; analyze workflow performance and recommend optimizations to accommodate evolving CRM AI requirements
Lead Cross-Functional Collaboration - Collaborate with product, engineering, and data science teams; mentor junior engineers on data engineering and evaluation design; generalize evaluation patterns and metrics across Agentic AI products

Qualifications

9+ years designing and building production data pipelines, data warehousing, ETL systems; strong expertise in SQL, Python, Javascript or equivalent, and distributed data processing
3+ years working on ML systems, model validation infrastructure, automated testing, or AI-powered applications; hands-on experience with data quality, feature engineering, and model monitoring
Proven track record deploying, monitoring, and maintaining large-scale data systems in production; experience troubleshooting data quality issues, latency, and system reliability
Ability to design scalable, secure data architectures; experience with cloud platforms (GCP, AWS), APIs, event-driven systems, and data governance patterns
Familiarity with AI/ML evaluation frameworks, LLM-based systems, or agentic workflows; ability to instrument and evaluate complex AI systems; understanding of model performance tracking.
Comfortable driving technical conversations across multiple teams; takes end-to-end ownership; works autonomously; mentors peers on data engineering standards and best practices
Experience on ServiceNow platform is good to have.

For positions in this location, we offer a base pay of $202,500 - $354,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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More about this job

Skills

Research
Unstructured data
ML
Data engineering
Workflow
Reporting
Collaboration
Data warehousing
SQL
Python
JavaScript
Process data
Troubleshooting
Google Cloud
AWS
ServiceNow
Sales

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